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Windows 7: BSOD


10 Sep 2010   #1

Windows 7 Professional x64
 
 
BSOD

hey guys i've been having this BSOD 3 times in a row. I've checked out the other threads but can't seem to understand much. Can any of you tell me what's happening here?


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 17417

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8800658701A
BCP3: FFFFF88003370998
BCP4: FFFFF88003370200
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\091110-19827-01.dmp
C:\Users\Evan\AppData\Local\Temp\WER-57299-0.sysdata.xml

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My System SpecsSystem Spec
.

10 Sep 2010   #2

 

please folow the instructions in this topic:

http://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
10 Sep 2010   #3

Windows 7 Professional x64
 
 
BSOD

I use a 64bit Windows 7 Professional OEM and it is originally installed in my system. I bought my laptop 2009 december.
My System SpecsSystem Spec
.


11 Sep 2010   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by bloopt View Post
I use a 64bit Windows 7 Professional OEM and it is originally installed in my system. I bought my laptop in 2009 december. I've uploaded the attachment requirements from the BSOD page in a zip file. Any help is appreciated

More than half of these were caused by usbvideo.sys which is a webcam driver (or other usb driver) the rest by your broadcom wifi driver. I suspect this is a dell.

I would re-install your wifi driver

run a system file check to verify and repair yur system files including the usbvideo.sys

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Ken


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091110-19827-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03211000 PsLoadedModuleList = 0xfffff800`0344ee50
Debug session time: Fri Sep 10 12:02:54.324 2010 (GMT-4)
System Uptime: 0 days 0:00:54.479
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800658701a, fffff88003370998, fffff88003370200}

Probably caused by : usbvideo.sys ( usbvideo!LoadPowerLineFrequency+2ce )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800658701a, The address that the exception occurred at
Arg3: fffff88003370998, Exception Record Address
Arg4: fffff88003370200, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
usbvideo!LoadPowerLineFrequency+2ce
fffff880`0658701a 448b4a44        mov     r9d,dword ptr [rdx+44h]

EXCEPTION_RECORD:  fffff88003370998 -- (.exr 0xfffff88003370998)
ExceptionAddress: fffff8800658701a (usbvideo!LoadPowerLineFrequency+0x00000000000002ce)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000044
Attempt to read from address 0000000000000044

CONTEXT:  fffff88003370200 -- (.cxr 0xfffff88003370200)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8a0037b7420
rdx=0000000000000000 rsi=fffffa800703bd30 rdi=fffff8a001f6dd90
rip=fffff8800658701a rsp=fffff88003370bd0 rbp=fffffa80080bee20
 r8=0000000000000001  r9=000000000000000d r10=fffff80003211000
r11=fffffa8003b6bb60 r12=fffffa800498ba00 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
usbvideo!LoadPowerLineFrequency+0x2ce:
fffff880`0658701a 448b4a44        mov     r9d,dword ptr [rdx+44h] ds:002b:00000000`00000044=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000044

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800034b90e0
 0000000000000044 

FOLLOWUP_IP: 
usbvideo!LoadPowerLineFrequency+2ce
fffff880`0658701a 448b4a44        mov     r9d,dword ptr [rdx+44h]

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff8800658a63a to fffff8800658701a

STACK_TEXT:  
fffff880`03370bd0 fffff880`0658a63a : fffffa80`00000010 fffffa80`00000001 ffffffff`80000978 fffffa80`0703bd30 : usbvideo!LoadPowerLineFrequency+0x2ce
fffff880`03370c50 fffff800`0357dc43 : 00000000`00000000 fffffa80`065ee520 fffffa80`065ee520 fffffa80`03b6bb60 : usbvideo!PassiveWakeup+0x26
fffff880`03370c80 fffff800`0328e961 : fffff800`03426500 fffff800`0357dc20 fffffa80`03b6bb60 fffffa80`03b6bb60 : nt!IopProcessWorkItem+0x23
fffff880`03370cb0 fffff800`03525c06 : 00000000`00000000 fffffa80`03b6bb60 00000000`00000080 fffffa80`03b52740 : nt!ExpWorkerThread+0x111
fffff880`03370d40 fffff800`0325fc26 : fffff880`03167180 fffffa80`03b6bb60 fffff880`031720c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03370d80 00000000`00000000 : fffff880`03371000 fffff880`0336b000 fffff880`0336fca0 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  usbvideo!LoadPowerLineFrequency+2ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbvideo

IMAGE_NAME:  usbvideo.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc24

STACK_COMMAND:  .cxr 0xfffff88003370200 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

BUCKET_ID:  X64_0x7E_usbvideo!LoadPowerLineFrequency+2ce

Followup: MachineOwner
---------
My System SpecsSystem Spec
11 Sep 2010   #5

Windows 7 Professional x64
 
 

here's an update: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\.log."
what do i do now?
My System SpecsSystem Spec
11 Sep 2010   #6

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by bloopt View Post
here's an update: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log windir\Logs\CBS\.log."
what do i do now?


Quote:
More than half of these were caused by usbvideo.sys which is a webcam driver (or other usb driver) the rest by your broadcom wifi driver. I suspect this is a dell.

I would re-install your wifi driver
Did you remove the Webcam and Wifi drivers ?
My System SpecsSystem Spec
11 Sep 2010   #7

Windows 7 Professional x64
 
 

how do i remove them? just uninstall them from Programs & Features?
My System SpecsSystem Spec
11 Sep 2010   #8

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Follow this article : Driver Troubleshooting !! « Captain Debugger

- Captain
My System SpecsSystem Spec
12 Sep 2010   #9

Windows 7 Professional x64
 
 

the dell support website has all the latest drivers. i think i'll update my network card driver from there...
if i were to uninstall my webcam driver wouldn't it affect my skype video calls?
My System SpecsSystem Spec
12 Sep 2010   #10

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by bloopt View Post
the dell support website has all the latest drivers. i think i'll update my network card driver from there...
if i were to uninstall my webcam driver wouldn't it affect my skype video calls?
After removing them Download them from Dell's website and install it
My System SpecsSystem Spec
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 BSOD




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