Random BSOD, plz help

fahadalrefaei · 11 Sep 2010

I'm afraid it didnt work.
Since i installed Microsoft Security Essentials, I have had two bsod when I was playing an online game (its the ffxiv beta btw). and once my computer completely frozen when i was surfing the net and was forced to restart.
My pc cant seem to complete the dump in the blue screen (stops at 95% or so and refuses to go on no longer how long i wait), but my last error code was 0x0000007E and i think it said 'IRQL_NOT_LESS_OR_MORE'.
any ideas? I was thinking of buying the 'Detective Driver' software online to check if I hvae any outdated drive but I from the review I read it seemed more or less worthless, should I get it?
Thanks again for your time.

fahadalrefaei · 11 Sep 2010

Update:

I have updated my BIOs to the newest version (I didnt want to do that earlier because I was warned it was dangourse for the system if done incorrectly), and for over the last hour the pc has been working pefrectly while playing the online game (normaly it crashed within 30 mintues).
I'll post again if my PC crashes, and if doesnt I'll post in 24 hours.
Thank you all for your help

CarlTR6 · 11 Sep 2010

That is a wonderful update; I am glad to hear it. Updating the BIOS can be risky; therefore it is one of the very last steps most of us recommend. We try to do all of the less risky steps first. Congratulations! Here is hoping your problems are behind you. :)

fahadalrefaei · 11 Sep 2010

Bad news, but also some pretty good news too.
Bad news is that the BSOD apeared again

(damn you bill gates and your faulty products)
now the good news :)
First of all the BSOD took much longer than usual to apear, I played my online game for 2 whole hours and didnt crash, in fact it crashed after I logged out and left the Pc alone to take a shower.
2nd of all and most importantly is that the PC was able to create a dump file ^_^
(I've attached it to this post). the error this time was 0X000000D1
And finaly, I think the bsod was able to identify the problem because i file name apeared on the blue screen 'ndis.sys'. I'm gonna try to see if I can fix this file, any help you can provide is very welcome.

CarlTR6 · 11 Sep 2010

I am glad to hear that it ran better; but not happy to hear you are still having problems. It is good news that you actually have a dump - in fact three of them.

Error code 24, NTFS_FILE_SYSTEM - Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure.

Error code 3B, SYSTEM_SERVICE_EXCEPTION - Usual causes: System service, Device driver, graphics driver, ?memory

Error code D1, DRIVER_IRQL_NOT_LESS_OR_EQUAL - Usual causes: Device driver.

It doesn't look like it is Bill Gate's fault; it is hardware/hardware related issues. Notice what is in common in all three error codes- device drivers. That is where we will start.

One dump direct blames memory corruption, the second blames hardware, and the latest blames NETIO.SYS. This is a an MS driver and very likely not the cause. However, it does give us a clue as to where to look.

I find one slightly out of date driver on your system. Older drivers can cause conflicts, memory corruption and crashes. Update this driver.

AsUpIO.sys Sun Jul 05 22:21:38 2009 - ASUSTeK Computer Inc.-Support-

Let's make sure your hard drive is OK.

Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).

Copy/paste the results into your next post.

After you run CheckDisk, Test your RAM with Memtest86+. Follow the instructions in this tutorial: https://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html. Memtest will take a while. Post back with the results.

If Memtest does not find any errors, enable Driver Verifier as instructed in this tutorial:
Driver Verifier - Enable and Disable. Upload any BSOD's generated by Driver Verifier. We will only need the dumps at this point:
https://www.sevenforums.com/tutorials...en-forums.html

fahadalrefaei · 11 Sep 2010

Here is the Check Disk and I've attached the results.
I do memtest86+ tonight (according to the guide it will take several hours).
Thanks for your advice.

CarlTR6 · 11 Sep 2010

You are welcome. Good job of following through. Check Disk looks good. Looks like you have eliminated the hard drive as a problem.

fahadalrefaei · 11 Sep 2010

hmm, I cant seem to run memtest86+ for some reason, im probably doing it incorrectly, but I recall that I did this test a few days ago and found no problems.
the Verifier on the other han cant seem to work at all, every time i rest my PC I get a BSOD right from the start. Does that mean that my hard drive is the problem? if thats the case I can easly get it replaced tommorow.

CarlTR6 · 11 Sep 2010

The BSOD on bootup means there is a hardware problem, not necessarily a hard drive problem. Make sure you disable Driver Verifier.

1. Start typing verifier.exe into the start menu, and open Verifier.
2. Select "Delete existing settings"

If you cannot get into Windows to turn off Verifier, try using Safe Mode.

I wonder why Memtest is not running? Are trying to run it from a CD or a flash drive?

fahadalrefaei · 12 Sep 2010

It's weird because I know I did the memtest before and it worked (I remeber I did up to 4 pass with no error), I tried both CD and USB but niether work so Im probably doing somthing wrong. But anyway thats to the verifier i think Ill be able to fix it. The store that I brought it from were unable to fix the problem because the BSOD was random so they were unable to test wether they were abel to fix it or not. But now that I know it crashes whenever I use the Verifier they should be able to fix it.
I'll take my PC to their store today and see if we can repair it.
Thanks for all your help, Ill keep you updated whether they fix it or nor.