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Windows 7: BSOD on shut down

11 Sep 2010   #1

windows 7
BSOD on shut down

hi im new to the site wondering if any one can help

i have a re occuring bsod on shut downs
taking 5 mins + to shut down and then will restart only way to shut down is by holding down start buton

brand new toshibah a505 s6033
win 7 home premium
8gig ram
nvidia geforce 310m

iv attachet most recent dump


My System SpecsSystem Spec
11 Sep 2010   #2

Windows 7 Professional x64

It looks as if the Toshiba drive protection program is the cause. Try removing or updating it, and see what happens.

If you get more BSODs, please follow these directions:

...Summary of the Dumps:

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Fri Sep 10 11:13:59.395 2010 (UTC - 4:00)
System Uptime: 0 days 5:43:05.644
BugCheck 1000009F, {4, 258, fffffa8006d31b60, fffff80000b9c510}
*** WARNING: Unable to verify timestamp for thpdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for thpdrv.sys
Probably caused by : umbus.sys
My System SpecsSystem Spec
11 Sep 2010   #3

windows 7

no worries willl give it ago thx
My System SpecsSystem Spec


 BSOD on shut down

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