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Windows 7: Multiple crashes / Graphical BSOD.

11 Sep 2010   #1

Windows 7 X64 Ultimate
 
 
Multiple crashes / Graphical BSOD.

Hi guys.

I had a problem a couple of months ago where after a while, nearly all my games would crash with a recovery issue. I had this resolved and was told numerous times that it was to blame on X, Y, Z programs because they weren't made by Windows.

However, suddenly this afternoon,I was playing warcraft when I hear an IM drop in, then I started getting graphical artefacts and was unable to alt tab, Ctrl/Alt/Delete, or use the windows key to escape. This started happening every time I restarted and tried to play the game, after about a minute. Before the issue I had happily been playing for a few hours, no problems.

Thinking it could possibly be the heat, I got some extra airflow in the room and lowered the temperature, to no avail. I checked for viruses, none. I closed all programs except the game itself, no effect. I lowered the graphical settings, nada. I then updated my graphics drivers to the newest set availble, still no luck.

My game then crashed with a full BSOD (attached, the latest in the file.) - Now when I turned my computer back on, I have graphical artefacts all over my screen, even in safe mode. There are 5 'groups' of lines that run down the screen, distorting everything. When I move my cursor over them they disappear but reappear as soon as the screen refreshes from something like scrolling down a page and such.

I was unable to run the report as requested, it came up with a page saying an unspecified error has occured and a report could not be generated.

I'm using Windows 7 Ultimate X64, have dual Nvidia 9800GTs. The original issues I had occured on both Windows 7 and Windows Vista (as I had dual boot at the time). I did a clean install and completely wiped the hard drive at the time, so I just have 7 now. Retail version, as you may have just guessed.

Give me a shout if you need any further info.


------------- Edit :
Just noticed restarting that the graphical artefacts are present even on the startup screens, before Windows even loads. This may in fact have progressed to the point where it needs to be in a different section, but I'm not 100% sure as it started with BSODs.

------------ Edit 2:
I've also just noticed my Nvidia control panel has disappeared.

My System SpecsSystem Spec
.

11 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Silvestra View Post
Hi guys.

I had a problem a couple of months ago where after a while, nearly all my games would crash with a recovery issue. I had this resolved and was told numerous times that it was to blame on X, Y, Z programs because they weren't made by Windows.

However, suddenly this afternoon,I was playing warcraft when I hear an IM drop in, then I started getting graphical artefacts and was unable to alt tab, Ctrl/Alt/Delete, or use the windows key to escape. This started happening every time I restarted and tried to play the game, after about a minute. Before the issue I had happily been playing for a few hours, no problems.

Thinking it could possibly be the heat, I got some extra airflow in the room and lowered the temperature, to no avail. I checked for viruses, none. I closed all programs except the game itself, no effect. I lowered the graphical settings, nada. I then updated my graphics drivers to the newest set availble, still no luck.

My game then crashed with a full BSOD (attached, the latest in the file.) - Now when I turned my computer back on, I have graphical artefacts all over my screen, even in safe mode. There are 5 'groups' of lines that run down the screen, distorting everything. When I move my cursor over them they disappear but reappear as soon as the screen refreshes from something like scrolling down a page and such.

I was unable to run the report as requested, it came up with a page saying an unspecified error has occured and a report could not be generated.

I'm using Windows 7 Ultimate X64, have dual Nvidia 9800GTs. The original issues I had occured on both Windows 7 and Windows Vista (as I had dual boot at the time). I did a clean install and completely wiped the hard drive at the time, so I just have 7 now. Retail version, as you may have just guessed.

Give me a shout if you need any further info.


------------- Edit :
Just noticed restarting that the graphical artefacts are present even on the startup screens, before Windows even loads. This may in fact have progressed to the point where it needs to be in a different section, but I'm not 100% sure as it started with BSODs.

------------ Edit 2:
I've also just noticed my Nvidia control panel has disappeared.
4 0f 8 directly and I suspect more of these were caused by memory management. The rest various other things. Your other problem is old drivers that in themselves may be causing the memory issue (ie nvm62x64,sys) from 2008.

I would

1-update drivers

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads




2-run a memory test

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Let us know if the problem continues

Ken


Old drivers needing update
Code:
nvm62x64.sys        fffff880`10b60000    fffff880`10bc3d80    0x00063d80    0x48f8fd12    10/17/2008 17:01:06                        
spldr.sys        fffff880`017eb000    fffff880`017f3000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
amdxata.sys        fffff880`01156000    fffff880`01161000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
nvstor.sys        fffff880`010c9000    fffff880`010f4000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
dump_nvstor.sys        fffff880`04a78000    fffff880`04aa3000    0x0002b000    0x4a13a711    5/20/2009 02:45:37
My System SpecsSystem Spec
11 Sep 2010   #3

Windows 7 X64 Ultimate
 
 

Okay, going to do this now, but only the latest of those BSOD dumps is from this particular episode, the others are the resolved ones. The tool I was asked to use on this site didn't differentiate.
My System SpecsSystem Spec
.


24 Sep 2010   #4

Windows 7 X64 Ultimate
 
 

Okay, I'm having this issue again. I havent touched the drivers since last time, There were no errors on 10 passes through memtest.

Cannot even log into normal windows now without a BSOD due to graphical driver failing and not recovering in time.
Attached are the 3 crashes from this morning.

I'm about ready to throw this computer at a wall and buy a new one.
My System SpecsSystem Spec
24 Sep 2010   #5

64-bit Windows 8.1 Pro
 
 

Your .dmp files are reporting a 0x116 VIDEO_TDR_ERROR .... Read this for suggestions on what to try... STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Your graphic drivers are also directly involved in all three crashes.. Use DriverSweeper to completely remove them, then download and install the latest drivers for your card..

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006d47010, fffff8800ffb5cf8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+119cf8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006d47010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800ffb5cf8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+119cf8
fffff880`0ffb5cf8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0425a988 fffff880`0446cef8 : 00000000`00000116 fffffa80`06d47010 fffff880`0ffb5cf8 00000000`00000000 : nt!KeBugCheckEx
fffff880`0425a990 fffff880`0446cc02 : fffff880`0ffb5cf8 fffffa80`06d47010 fffffa80`062f3d50 fffffa80`062f0010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0425a9d0 fffff880`04513f07 : fffffa80`06d47010 00000000`00000000 fffffa80`062f3d50 fffffa80`062f0010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`0425aa00 fffff880`0453db75 : 00000000`ffffffff 00000000`000006f3 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0425aae0 fffff880`0453c2bb : 00000000`00000102 00000000`00000000 00000000`000006f3 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`0425ab10 fffff880`0450f2c6 : ffffffff`ff676980 fffffa80`062f0010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`0425abb0 fffff880`0453be7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`05ac2c68 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`0425acc0 fffff800`02d62a86 : 00000000`03b12084 fffffa80`06377060 fffffa80`03ccf040 fffffa80`06377060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0425ad00 fffff800`02a9bb06 : fffff800`02c37e80 fffffa80`06377060 fffff800`02c45c40 fffff880`0123f534 : nt!PspSystemThreadStartup+0x5a
fffff880`0425ad40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+119cf8
fffff880`0ffb5cf8 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+119cf8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c37918e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006b18010, fffff8800ffbdcf8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+119cf8 )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8003ee44e0, fffff8800ff6dcf8, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+119cf8 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 Sep 2010   #6

Windows 7 X64 Ultimate
 
 

I ran the furmark program and did not get a report. The individual window flashed black a few times, the fur ring disappeared for a few seconds occasionally, then the usual business where my monitor goes into standby and I have to restart.

I tried reinstalling the drivers using that driversweeper program to delete all the leftovers after uninstalling, it had no effect.

Currently running the Prime95 program, it's been going 3 hours so far and nothing has failed or flagged up, but this program looks to be more CPU rather than GPU.

I dunno if it may be the PSU. I dunno what the wattage is (and cant check right this moment as I'm at work) - But I don't remember having issues when I first brought the computer and it hasnt changed since then.

Any other advice you can offer? I cant see any of the other solutions on that website being applicable, I've tried different hard drives, the temperatures seem fine and even reinstalls of windows don't save me.

I'd rather not fork out for new graphics cards unless I know it definitely needs them, is it best to take the computer to a shop or get a tech guy to come out?
My System SpecsSystem Spec
25 Sep 2010   #7

Windows 7 X64 Ultimate
 
 

Just a quick update to say my PSU is 500watts. That sounds surprisingly low for dual 9800 GTs from what I understand.

Also, from the Prime95 Torture test:
Worker 1 316 tests, no warnings, no errors
Worker 2 295 tests, no warnings, no errors
Worker 3 258 tests, no warnings, no errors
Worker 4 243 tests, no warnings, no errors

That was over a period of 14 hours 40 minutes.
My System SpecsSystem Spec
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 Multiple crashes / Graphical BSOD.





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