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Windows 7: First Crash Probably Video Card Related


11 Sep 2010   #1

Windows 7 64bit
 
 
First Crash Probably Video Card Related

I was watching a video and the output just stopped and a moment later the computer crashed. After booting back up everything seems fine.

About 5 months ago my older video card died and I sent it back to the manufacturer. I think they just sent me a replacement in the end. I haven't had any trouble until just now. I'm hoping it isn't a hardware issue this time around.

Anyways, I'm running x64 on an OEM version I bought from NewEgg. I built the computer about a year ago and reinstalled the OS about three months ago.

Here is the output from the error report. I've also attached the BSOD check and the Perfmon files.

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006C684E0
BCP2: FFFFF88003A16CF4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091110-15506-01.dmp
C:\Users\HelperBot\AppData\Local\Temp\WER-34164-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt


My System SpecsSystem Spec
.

11 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by HelperBot View Post
I was watching a video and the output just stopped and a moment later the computer crashed. After booting back up everything seems fine.

About 5 months ago my older video card died and I sent it back to the manufacturer. I think they just sent me a replacement in the end. I haven't had any trouble until just now. I'm hoping it isn't a hardware issue this time around.

Anyways, I'm running x64 on an OEM version I bought from NewEgg. I built the computer about a year ago and reinstalled the OS about three months ago.

Here is the output from the error report. I've also attached the BSOD check and the Perfmon files.

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006C684E0
BCP2: FFFFF88003A16CF4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091110-15506-01.dmp
C:\Users\HelperBot\AppData\Local\Temp\WER-34164-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


This one is pretty straight forward your video driver.
usual cause The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

Usually indicates either a video driver or heat issue.

I would re-install the video driver and download cpu-z and gpu-z (both free) to keep an eye on the temps


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Analysis
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091110-15506-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a1d000 PsLoadedModuleList = 0xfffff800`02c5ae50
Debug session time: Sat Sep 11 22:54:24.661 2010 (GMT-4)
System Uptime: 0 days 6:28:32.456
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006c684e0, fffff88003a16cf4, ffffffffc0000001, 3}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6cf4 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006c684e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003a16cf4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+6cf4
fffff880`03a16cf4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0216e9d8 fffff880`03ab3ef8 : 00000000`00000116 fffffa80`06c684e0 fffff880`03a16cf4 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`0216e9e0 fffff880`03a87569 : fffff880`03a16cf4 fffffa80`053bc000 00000000`00000000 fffffa80`053b4010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0216ea20 fffff880`03ab3ca5 : fffffa80`06c684e0 fffffa80`06c684e0 fffffa80`06c684e0 fffffa80`053b4010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`0216ea60 fffff880`03c0ff07 : fffffa80`06c684e0 00000000`00000000 fffffa80`05f7b1c0 fffffa80`053b4010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`0216ea90 fffff880`03c3dd7e : fffffa80`ffffffff 00000000`0016c8b4 fffff880`0216ebf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0216eb70 fffff880`03c0b29e : fffffa80`053b4010 ffffffff`feced300 fffffa80`05e22ac0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`0216ebb0 fffff880`03c37e7a : 00000000`00000000 fffffa80`05e22ac0 00000000`00000080 fffffa80`053b4010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`0216ecc0 fffff800`02d31c06 : 00000000`01ebe6ee fffffa80`053b3a10 fffffa80`0396d890 fffffa80`053b3a10 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0216ed00 fffff800`02a6bc26 : fffff800`02c07e80 fffffa80`053b3a10 fffff800`02c15c40 fffff880`01214534 : nt!PspSystemThreadStartup+0x5a
fffff880`0216ed40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+6cf4
fffff880`03a16cf4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+6cf4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c58bf41

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
Old drivers needing update
Code:
wacommousefilter.sys        fffff880`04b03000    fffff880`04b0b000    0x00008000    0x45d5f401    2/16/2007 14:12:17                        
mcdbus.sys        fffff880`04465000    fffff880`044a1880    0x0003c880    0x49a3cd1f    2/24/2009 06:34:07                        
Rt64win7.sys        fffff880`03ba1000    fffff880`03bd3000    0x00032000    0x49a65b0d    2/26/2009 05:04:13                        
spldr.sys        fffff880`01475000    fffff880`0147d000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
amdxata.sys        fffff880`00c5d000    fffff880`00c68000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
PxHlpa64.sys        fffff880`010ea000    fffff880`010f5e00    0x0000be00    0x4a416253    6/23/2009 19:16:35
My System SpecsSystem Spec
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 First Crash Probably Video Card Related




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