I was watching a video and the output just stopped and a moment later the computer crashed. After booting back up everything seems fine.
About 5 months ago my older video card died and I sent it back to the manufacturer. I think they just sent me a replacement in the end. I haven't had any trouble until just now. I'm hoping it isn't a hardware issue this time around.
Anyways, I'm running x64 on an OEM version I bought from NewEgg. I built the computer about a year ago and reinstalled the OS about three months ago.
Here is the output from the error report. I've also attached the BSOD check and the Perfmon files.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006C684E0
BCP2: FFFFF88003A16CF4
BCP3: FFFFFFFFC0000001
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091110-15506-01.dmp
C:\Users\HelperBot\AppData\Local\Temp\WER-34164-0.sysdata.xml
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This one is pretty straight forward your video driver.
usual cause The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.
Usually indicates either a video driver or heat issue.
I would re-install the video driver and download cpu-z and gpu-z (both free) to keep an eye on the temps
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper
When it is removed then download and install the fresh copy.
Analysis
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091110-15506-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a1d000 PsLoadedModuleList = 0xfffff800`02c5ae50
Debug session time: Sat Sep 11 22:54:24.661 2010 (GMT-4)
System Uptime: 0 days 6:28:32.456
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8006c684e0, fffff88003a16cf4, ffffffffc0000001, 3}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6cf4 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006c684e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003a16cf4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
Debugging Details:
------------------
FAULTING_IP:
atikmpag+6cf4
fffff880`03a16cf4 4883ec28 sub rsp,28h
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`0216e9d8 fffff880`03ab3ef8 : 00000000`00000116 fffffa80`06c684e0 fffff880`03a16cf4 ffffffff`c0000001 : nt!KeBugCheckEx
fffff880`0216e9e0 fffff880`03a87569 : fffff880`03a16cf4 fffffa80`053bc000 00000000`00000000 fffffa80`053b4010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`0216ea20 fffff880`03ab3ca5 : fffffa80`06c684e0 fffffa80`06c684e0 fffffa80`06c684e0 fffffa80`053b4010 : dxgkrnl!DXGADAPTER::PrepareToReset+0x109
fffff880`0216ea60 fffff880`03c0ff07 : fffffa80`06c684e0 00000000`00000000 fffffa80`05f7b1c0 fffffa80`053b4010 : dxgkrnl!TdrIsRecoveryRequired+0x245
fffff880`0216ea90 fffff880`03c3dd7e : fffffa80`ffffffff 00000000`0016c8b4 fffff880`0216ebf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`0216eb70 fffff880`03c0b29e : fffffa80`053b4010 ffffffff`feced300 fffffa80`05e22ac0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`0216ebb0 fffff880`03c37e7a : 00000000`00000000 fffffa80`05e22ac0 00000000`00000080 fffffa80`053b4010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`0216ecc0 fffff800`02d31c06 : 00000000`01ebe6ee fffffa80`053b3a10 fffffa80`0396d890 fffffa80`053b3a10 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`0216ed00 fffff800`02a6bc26 : fffff800`02c07e80 fffffa80`053b3a10 fffff800`02c15c40 fffff880`01214534 : nt!PspSystemThreadStartup+0x5a
fffff880`0216ed40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
atikmpag+6cf4
fffff880`03a16cf4 4883ec28 sub rsp,28h
SYMBOL_NAME: atikmpag+6cf4
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME: atikmpag.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4c58bf41
FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
BUCKET_ID: X64_0x116_IMAGE_atikmpag.sys
Followup: MachineOwner
---------
Old drivers needing update
Code:
wacommousefilter.sys fffff880`04b03000 fffff880`04b0b000 0x00008000 0x45d5f401 2/16/2007 14:12:17
mcdbus.sys fffff880`04465000 fffff880`044a1880 0x0003c880 0x49a3cd1f 2/24/2009 06:34:07
Rt64win7.sys fffff880`03ba1000 fffff880`03bd3000 0x00032000 0x49a65b0d 2/26/2009 05:04:13
spldr.sys fffff880`01475000 fffff880`0147d000 0x00008000 0x4a0858bb 5/11/2009 12:56:27
amdxata.sys fffff880`00c5d000 fffff880`00c68000 0x0000b000 0x4a12f2eb 5/19/2009 13:56:59
PxHlpa64.sys fffff880`010ea000 fffff880`010f5e00 0x0000be00 0x4a416253 6/23/2009 19:16:35
Quote