BSOD Randomly

Savage19 · 12 Sep 2010

Hi, recently my Packard Bell laptop keeps just automatically restarting without shutdown and when I log back into windows I get the error report below (same error every time). I got the laptop in May so not exactly old, and it happens even just browsing the internet not playing any games. Can anyone give me advice as to what the problem is and whether I should get a new laptop as still in warrenty? Checked for virus/spyware and theres no problems. Thanks

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002E85EC0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091210-28251-01.dmp
C:\Users\James\AppData\Local\Temp\WER-715560-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt

usasma · 12 Sep 2010

Info on the STOP 0x7F error: BSOD Index

Please provide this information so we can analyze the error reports: https://www.sevenforums.com/crashes-d...tructions.html

Savage19 · 12 Sep 2010

Thank you, I have attached the files.

Windows 7 x64, OEM, Hardware and OS 4 months old

CarlTR6 · 12 Sep 2010

You have a slew of them. I looked at your four more recent dumps. All of them show the same error code:

Error code 7F, UNEXPECTED_KERNEL_MODE_TRAP - usual causes are Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

Start by uninstalling Norton/Symantec using this uninstall tool: Info > Tool. Norton is known cause of BSOD on some Win 7 systems. Next uninstall AVG using this tool: Info > Tool (32bit) - Tool (64 bit). If you have Identity Protection installed, uninstall it also with this tool: Info > Tool. AVG is also know to cause crashes on some Win 7 systems and one of the possible causes of your crashes is an antivirus scanner. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on.

I also find Zone Alarm on your system. ZA is an almost guaranteed cause of a crash. Remove it with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_BSOD.zip\Windows_NT6_BSOD_jcgriff2\090810-27362-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`0308ee50
Debug session time: Wed Sep  8 17:25:03.903 2010 (GMT-4)
System Uptime: 0 days 0:17:09.495
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff80002e89ec0}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff80002e89ec0

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ec0ca9 to fffff80002ec1740

STACK_TEXT:  
fffff880`031d9ce8 fffff800`02ec0ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`031d9cf0 fffff800`02ebf172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031d9e30 fffff800`02e89ec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`031f5cb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`02ebf172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`00f68000 fffff880`00fbf000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02e00000 fffff880`02e8a000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04766000 fffff880`0477c000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`0122a000 fffff880`01235000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`046f6000 fffff880`04737000   Apfiltr  Apfiltr.sys  Sun May 24 06:57:40 2009 (4A192824)
fffff880`013d1000 fffff880`013da000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01200000 fffff880`0122a000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`05202000 fffff880`05381000   athrx    athrx.sys    Fri Nov 06 15:56:02 2009 (4AF48D62)
fffff880`04ac8000 fffff880`050ff000   atikmdag atikmdag.sys Thu Dec 10 01:42:32 2009 (4B209858)
fffff880`02e8a000 fffff880`02ed1000   avgldx64 avgldx64.sys Thu Jun 03 17:06:48 2010 (4C081968)
fffff880`044a4000 fffff880`044ab080   avgmfx64 avgmfx64.sys Sun Apr 25 17:06:15 2010 (4BD4AEC7)
fffff880`02efa000 fffff880`02f4b000   avgtdia  avgtdia.sys  Thu Jun 03 17:09:57 2010 (4C081A25)
fffff880`00e5e000 fffff880`00e6a000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`04000000 fffff880`04007000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`04268000 fffff880`042bf000   BHDrvx64 BHDrvx64.sys Wed Jul 29 21:07:44 2009 (4A70F260)
fffff880`04493000 fffff880`044a4000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03cc8000 fffff880`03ce6000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`04400000 fffff880`04493000   ccHPx64  ccHPx64.sys  Fri Jun 19 19:28:39 2009 (4A3C1F27)
fffff960`006c0000 fffff960`006e7000   cdd      cdd.dll      unavailable (00000000)
fffff880`08800000 fffff880`0881d000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`041b7000 fffff880`041e1000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cf5000 fffff880`00db5000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01b99000 fffff880`01bc9000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c97000 fffff880`00cf5000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0538e000 fffff880`05392500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01000000 fffff880`01073000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00e55000 fffff880`00e5e000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`04756000 fffff880`04766000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`0881d000 fffff880`0882b000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`045d8000 fffff880`045f6000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`045c9000 fffff880`045d8000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01b83000 fffff880`01b99000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`053b1000 fffff880`053bd000   DKbFltr  DKbFltr.sys  Wed Mar 25 23:15:42 2009 (49CAF35E)
fffff880`089b9000 fffff880`089db000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`0882b000 fffff880`0883e000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`04081000 fffff880`0419d000   dump_iaStor dump_iaStor.sys Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`089e1000 fffff880`089ed000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`050ff000 fffff880`051f3000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04a00000 fffff880`04a46000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`04553000 fffff880`045c9000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`03d7c000 fffff880`03db2000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`01281000 fffff880`01295000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01235000 fffff880`01281000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`0142b000 fffff880`01435000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01b49000 fffff880`01b83000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`00db5000 fffff880`00dff000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`053eb000 fffff880`053f8000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02e08000 fffff800`02e51000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`04a46000 fffff880`04a6a000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`04a6a000 fffff880`04a7b000   HECIx64  HECIx64.sys  Thu Sep 17 15:54:16 2009 (4AB293E8)
fffff880`03c00000 fffff880`03cc8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`01b40000 fffff880`01b49000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`05393000 fffff880`053b1000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`012b5000 fffff880`013d1000   iaStor   iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4)
fffff880`044dd000 fffff880`04553000   IDSvia64 IDSvia64.sys Thu May 27 04:07:18 2010 (4BFE2836)
fffff880`04737000 fffff880`0474d000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03d71000 fffff880`03d7c000   ISWKL    ISWKL.sys    Wed May 26 09:21:13 2010 (4BFD2049)
fffff880`046a5000 fffff880`046f6000   k57nd60a k57nd60a.sys Thu Aug 06 07:44:32 2009 (4A7AC220)
fffff880`053bd000 fffff880`053cc000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bac000 fffff800`00bb6000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`0463b000 fffff880`0467e000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`01400000 fffff880`0141a000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01794000 fffff880`017bf000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`089db000 fffff880`089e0200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`04690000 fffff880`046a5000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`088b2000 fffff880`088d5000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c3f000 fffff880`00c83000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`0883e000 fffff880`0884c000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`053cc000 fffff880`053db000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`010fa000 fffff880`01114000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03db2000 fffff880`03dca000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03dca000 fffff880`03df7000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`05ee5000 fffff880`05f33000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`05f33000 fffff880`05f56000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`04065000 fffff880`04070000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fc8000 fffff880`00fd2000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`0117b000 fffff880`011d9000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`0425d000 fffff880`04268000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01b2e000 fffff880`01b40000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01642000 fffff880`01734000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`047a0000 fffff880`047ac000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03d46000 fffff880`03d59000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`047ac000 fffff880`047db000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`08936000 fffff880`0894b000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`043ab000 fffff880`043ba000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02f4b000 fffff880`02f90000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01734000 fffff880`01794000   NETIO    NETIO.SYS    Thu Apr 08 22:43:59 2010 (4BBE946F)
fffff880`04070000 fffff880`04081000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`04251000 fffff880`0425d000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e51000 fffff800`0342d000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0144c000 fffff880`015ef000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`053e3000 fffff880`053eb000   NTIDrvr  NTIDrvr.sys  Tue Mar 24 23:09:39 2009 (49C9A073)
fffff880`041f3000 fffff880`041fc000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`03cf3000 fffff880`03d46000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`04364000 fffff880`0438a000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`0141a000 fffff880`0142b000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`05f56000 fffff880`05ffc000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`0897c000 fffff880`089b9000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c83000 fffff880`00c97000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01295000 fffff880`012a0d00   PxHlpa64 PxHlpa64.sys Wed Mar 12 21:58:17 2008 (47D88A39)
fffff880`041e1000 fffff880`041f3000   RapportPG64 RapportPG64.sys Tue Jul 06 17:31:25 2010 (4C33A0AD)
fffff880`0477c000 fffff880`047a0000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`047db000 fffff880`047f6000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04600000 fffff880`04621000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04621000 fffff880`0463b000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`04200000 fffff880`04251000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`0404a000 fffff880`04053000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`04053000 fffff880`0405c000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0405c000 fffff880`04065000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01af4000 fffff880`01b2e000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`03d59000 fffff880`03d71000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`0894b000 fffff880`0897b880   RtHDMIVX RtHDMIVX.sys Wed Jun 24 06:23:22 2009 (4A41FE9A)
fffff880`0580a000 fffff880`059f5100   RTKVHD64 RTKVHD64.sys Tue Oct 27 23:40:54 2009 (4AE7BD46)
fffff880`05e00000 fffff880`05e0b000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`01aec000 fffff880`01af4000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`043e9000 fffff880`043fd000   SRTSPX64 SRTSPX64.SYS Mon Jun 22 22:47:54 2009 (4A40425A)
fffff880`07cb8000 fffff880`07d4e000   srv      srv.sys      Mon Jun 21 23:21:11 2010 (4C202C27)
fffff880`05e4a000 fffff880`05eb2000   srv2     srv2.sys     Mon Jun 21 23:20:47 2010 (4C202C0F)
fffff880`05e0b000 fffff880`05e38000   srvnet   srvnet.sys   Mon Jun 21 23:20:32 2010 (4C202C00)
fffff880`053f8000 fffff880`053f9480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01114000 fffff880`0117b000   SYMEFA64 SYMEFA64.SYS Tue Jun 23 17:52:39 2009 (4A414EA7)
fffff880`01a59000 fffff880`01a8f000   SYMEVENT64x86 SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
fffff880`043a0000 fffff880`043ab000   SymIMv   SymIMv.sys   Mon Jun 22 19:11:56 2009 (4A400FBC)
fffff880`01a0d000 fffff880`01a59000   SYMTDI   SYMTDI.SYS   Mon Jul 06 20:28:48 2009 (4A5296C0)
fffff880`01801000 fffff880`019fe000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`05e38000 fffff880`05e4a000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`01a00000 fffff880`01a0d000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01bd7000 fffff880`01bf5000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`043d5000 fffff880`043e9000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00540000 fffff960`0054a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`044ac000 fffff880`044d2000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`053db000 fffff880`053e3000   UBHelper UBHelper.sys Mon Apr 27 04:48:19 2009 (49F57153)
fffff880`0467e000 fffff880`04690000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`08867000 fffff880`08884000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`059f6000 fffff880`059f7f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04a7b000 fffff880`04a8c000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`088dc000 fffff880`08936000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`02f90000 fffff880`02fe6000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0884c000 fffff880`08867000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`08884000 fffff880`088b1100   usbvideo usbvideo.sys Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`04007000 fffff880`04015000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`04015000 fffff880`0403a000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00e6a000 fffff880`00e7f000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0109e000 fffff880`010fa000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01aa0000 fffff880`01aec000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`042c6000 fffff880`0435b000   vsdatant vsdatant.sys Sun May 09 12:28:58 2010 (4BE6E2CA)
fffff880`05381000 fffff880`0538e000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`0438a000 fffff880`043a0000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`043ba000 fffff880`043d5000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`0403a000 fffff880`0404a000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00eb5000 fffff880`00f59000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f59000 fffff880`00f68000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0435b000 fffff880`04364000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00020000 fffff960`0032f000   win32k   win32k.sys   unavailable (00000000)
fffff880`0474d000 fffff880`04756000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00fbf000 fffff880`00fc8000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`04a8c000 fffff880`04aad000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`07d4e000 fffff880`07d7f000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`07d7f000 fffff880`07df0000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01bc9000 fffff880`01bd7000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`04088000 fffff880`041a4000   dump_iaStor.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`041a4000 fffff880`041b7000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

I also find a number of out of date drivers on your system. Generally speaking, out of date third party drivers can and do cause conflicts memory corruption and crashes. You need to update these drivers, especially the 2008 driver.

Apfiltr.sys Sun May 24 06:57:40 2009
DKbFltr.sys Wed Mar 25 23:15:42 2009
iaStor.sys Thu Jun 04 21:53:40 2009
NTIDrvr.sys Tue Mar 24 23:09:39 2009
PxHlpa64.sys Wed Mar 12 21:58:17 2008
RtHDMIVX.sys Wed Jun 24 06:23:22 2009
SRTSPX64.SYS Mon Jun 22 22:47:54 2009
SYMEFA64.SYS Tue Jun 23 17:52:39 2009 )
SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009
SymIMv.sys Mon Jun 22 19:11:56 2009
SYMTDI.SYS Mon Jul 06 20:28:48 2009
UBHelper.sys Mon Apr 27 04:48:19 2009

How To Find Drivers:

- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

I will help you with any drivers you can't find.

CarlTR6 · 12 Sep 2010

Here is some help with your drivers.

Apfiltr.sys Sun May 24 06:57:40 2009 - Alps pointing device OEM - none at http://www.alps.com. There may not be an updated for this driver; but give it a try.

DKbFltr.sys Wed Mar 25 23:15:42 2009 - Dritek Keyboard Filter driverTechnical Support

iaStor.sys Thu Jun 04 21:53:40 2009 - Intel Storage drivers http://downloadcenter.intel.com/Default.aspx

NTIDrvr.sys Tue Mar 24 23:09:39 2009 - NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. You may have to try the Acer site to see if there is an updated driver.

PxHlpa64.sys Wed Mar 12 21:58:17 2008 - Sonic CD/DVD driver (used by many different CD/DVD programs) pxHelp20.sys programs
Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished. You must take care of this driver.

RtHDMIVX.sys Wed Jun 24 06:23:22 2009 - Realtek High Definition Audio Codec driver, Realtek

UBHelper.sys Mon Apr 27 04:48:19 2009 - NTI CD & DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology) OEM none at NTI - Support - OEM Resources - DVD Burning Software, Data Backup Software, CD Burning, Blu-ray Burning Software - Official Site. There may not be an update for this driver. You may have to uninstall the software or rename the driver to .bak.

The next drivers are all Symantec drivers and they are out of date. The Norton/Symantec uninstall tool will remove these drivers.

SRTSPX64.SYS Mon Jun 22 22:47:54 2009
SYMEFA64.SYS Tue Jun 23 17:52:39 2009
SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009
SymIMv.sys Mon Jun 22 19:11:56 2009
SYMTDI.SYS Mon Jul 06 20:28:48 2009

Post if you need any help with these and post back when you updated, uninstalled and renamed. Your next step will be to enable Driver Verifier following the instructions in Jonathan King's excellent tutorial: Driver Verifier - Enable and Disable. Keep in mind that Driver Verifier will cause a BSOD if it encounters a faulty driver. Upload any all Driver Verifier enabled dumps.

Savage19 · 13 Sep 2010

Hi Carl, thanks so much for the help.

I followed your instructions upto the drivers and since then the laptop hasnt bluescreened. I have looked into updating those drivers and the only one I could find a later version of was RtHDMIVX. The other driver programs I couldn't find any updates for. For example, the PxHlpa64.sys is from the driver HL-DT-ST DVDRAM GT30N driver which I cannot find an update for. It does seem though that removing those security programs may have sorted the problem out.

Thanks

CarlTR6 · 13 Sep 2010

You are certainly welcome. Thank you very much for the update. I'm surely glad to hear that your system is running better. My guess is that those anti-malware programs were at least 90% of your problems. That combination was almost a guaranteed crash.

Good job on the drivers. PxHlpa64.sys may work just fine. If you have another BSOD, you can always rename it to see if it was the problem. You are right, there is no update. There is an update for iaStor.sys. You can try to find it or forget it unless you have more trouble.

Unless you have already enabled it, don't enable Driver Verifier. Run your system and let's see how it does. If you get another BSOD, upload the dump and enable Driver Verifier.

If you don't get another BSOD, post back in a couple of days and let us know. Fingers crossed! :)