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Windows 7: BSOD help needed SYSDATA.XML


12 Sep 2010   #1

Win 7 Ultimate 64bit
 
 
BSOD help needed SYSDATA.XML

I am having alot of problems with my new pc i don't know how to solve it i have searched and nothing happened. i removed all the drivers and followed step by step and nothing. the errors are chaning sometimes 0*00000007f and sometimes 0*00000005 but all are related to sysdata.xml i don't know what is this.

My pc is newly bought i have sent the errors that are appearing to microsoft and all the time it is says of the errors didn't upload try again later. a

Read our privacy statement online
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
090610-15906-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
090610-16718-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
091210-17578-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
091110-23328-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

I have tested the ram and no errors werefound using the testmem86 and i did the sfc /scannow and nothing happened. i have updated the bios and drivers that were missing also nothing happened. i have cleaned the registery and temp and scanned my pc for antivirus and nothing happened.

THE BSOD only happens once per day when it happens it doesn't appear again

i need ur help
Thanks.


My System SpecsSystem Spec
.

12 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by neomana22 View Post
I am having alot of problems with my new pc i don't know how to solve it i have searched and nothing happened. i removed all the drivers and followed step by step and nothing. the errors are chaning sometimes 0*00000007f and sometimes 0*00000005 but all are related to sysdata.xml i don't know what is this.

My pc is newly bought i have sent the errors that are appearing to microsoft and all the time it is says of the errors didn't upload try again later. a

Read our privacy statement online
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
090610-15906-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
090610-16718-01.dmp
sysdata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
091210-17578-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Windows
Problem: Shut down unexpectedly
Files that help describe the problem:
091110-23328-01.dmp
sysdata.xml
WERInternalMetadata.xml
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

I have tested the ram and no errors werefound using the testmem86 and i did the sfc /scannow and nothing happened. i have updated the bios and drivers that were missing also nothing happened. i have cleaned the registery and temp and scanned my pc for antivirus and nothing happened.

THE BSOD only happens once per day when it happens it doesn't appear again

i need ur help
Thanks.
Ok Most of these were caused by your pcouffin.sys driver which is part of a dvd software package like nero, etc. The driver is ld and known to frequently cause BSOD's.

I would remove the dvd authoring software using the un-install tool of its developer.

I would also update the other old drivers

Let us know if you need further assistance

Ken

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


Analysis
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090510-31250-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50
Debug session time: Sun Sep  5 04:21:35.922 2010 (GMT-4)
System Uptime: 0 days 0:20:33.063
Loading Kernel Symbols
...............................................................
................................................................
...............
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000046, fffff800028b97f8, fffff88005fab130, 0}

Unable to load image \SystemRoot\System32\Drivers\pcouffin.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pcouffin.sys
*** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys
Probably caused by : pcouffin.sys ( pcouffin+9a80 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000046, Exception code that caused the bugcheck
Arg2: fffff800028b97f8, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88005fab130, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.

FAULTING_IP: 
nt!RtlRaiseStatus+18
fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]

CONTEXT:  fffff88005fab130 -- (.cxr 0xfffff88005fab130)
rax=0000000000000000 rbx=00000000c0000046 rcx=fffff88005fab130
rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002a03e80
rip=fffff800028b97f8 rsp=fffff88005fab070 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffff88005fab688 r12=0000000000000000 r13=0000000000000000
r14=fffffa8003c89b60 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
nt!RtlRaiseStatus+0x18:
fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`05fab228=fffff800028b97f8
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  1ClickDvdCopy.

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002893e20 to fffff800028b97f8

STACK_TEXT:  
fffff880`05fab070 fffff800`02893e20 : fffffa80`066ced80 fffffa80`066cec50 fffff880`04757890 fffff880`04750000 : nt!RtlRaiseStatus+0x18
fffff880`05fab610 fffff880`04759a80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`04a77300 00000000`00000000 : nt!KeReleaseMutant+0x260
fffff880`05fab6c0 fffff8a0`00000001 : fffffa80`00000001 fffffa80`04a77300 00000000`00000000 00000000`00000000 : pcouffin+0x9a80
fffff880`05fab6c8 fffffa80`00000001 : fffffa80`04a77300 00000000`00000000 00000000`00000000 fffff800`028b2256 : 0xfffff8a0`00000001
fffff880`05fab6d0 fffffa80`04a77300 : 00000000`00000000 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 : 0xfffffa80`00000001
fffff880`05fab6d8 00000000`00000000 : 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 fffff8a0`0c75c0e0 : 0xfffffa80`04a77300


FOLLOWUP_IP: 
pcouffin+9a80
fffff880`04759a80 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  pcouffin+9a80

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: pcouffin

IMAGE_NAME:  pcouffin.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  457584a2

STACK_COMMAND:  .cxr 0xfffff88005fab130 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_pcouffin+9a80

BUCKET_ID:  X64_0x3B_pcouffin+9a80

Followup: MachineOwner
---------
Old drivers needing updating
Code:
pcouffin.sys        fffff880`04750000    fffff880`04764380    0x00014380    0x457584a2    12/5/2006 10:39:30                        
spldr.sys        fffff880`015e1000    fffff880`015e9000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
nvlddmkm.sys        fffff880`04868000    fffff880`0536fb00    0x00b07b00    0x4a0c8387    5/14/2009 16:48:07                        
amdxata.sys        fffff880`00c54000    fffff880`00c5f000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59
My System SpecsSystem Spec
12 Sep 2010   #3

Win 7 Ultimate 64bit
 
 

Thanks for your help man i have deleted this pccouffin.sys completely from my system i hope the BSODs are gone so the pccouffin is doing all these errors each time once a day?

anyway if anything happen i will inform u thanks again for your help.
My System SpecsSystem Spec
.


12 Sep 2010   #4

Win 7 Ultimate 64bit
 
 

I have got a new BSOD 0*000000000001E while i was scanning the pc and this is the stop error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\091210-16281-01.dmp
C:\Users\zabata\AppData\Local\Temp\WER-38875-0.sysdata.xml
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Please I need you help i am starting to think it is a hardware problem and not software

My System SpecsSystem Spec
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 BSOD help needed SYSDATA.XML




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