BSOD help needed SYSDATA.XML


  1. Posts : 4
    Win 7 Ultimate 64bit
       #1

    BSOD help needed SYSDATA.XML


    I am having alot of problems with my new pc i don't know how to solve it i have searched and nothing happened. i removed all the drivers and followed step by step and nothing. the errors are chaning sometimes 0*00000007f and sometimes 0*00000005 but all are related to sysdata.xml i don't know what is this.

    My pc is newly bought i have sent the errors that are appearing to microsoft and all the time it is says of the errors didn't upload try again later. a

    Read our privacy statement online
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    090610-15906-01.dmp
    sysdata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    090610-16718-01.dmp
    sysdata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    091210-17578-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    091110-23328-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    I have tested the ram and no errors werefound using the testmem86 and i did the sfc /scannow and nothing happened. i have updated the bios and drivers that were missing also nothing happened. i have cleaned the registery and temp and scanned my pc for antivirus and nothing happened.

    THE BSOD only happens once per day when it happens it doesn't appear again

    i need ur help
    Thanks.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    neomana22 said:
    I am having alot of problems with my new pc i don't know how to solve it i have searched and nothing happened. i removed all the drivers and followed step by step and nothing. the errors are chaning sometimes 0*00000007f and sometimes 0*00000005 but all are related to sysdata.xml i don't know what is this.

    My pc is newly bought i have sent the errors that are appearing to microsoft and all the time it is says of the errors didn't upload try again later. a

    Read our privacy statement online
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    090610-15906-01.dmp
    sysdata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    090610-16718-01.dmp
    sysdata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    091210-17578-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Windows
    Problem: Shut down unexpectedly
    Files that help describe the problem:
    091110-23328-01.dmp
    sysdata.xml
    WERInternalMetadata.xml
    View a temporary copy of these files
    Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

    I have tested the ram and no errors werefound using the testmem86 and i did the sfc /scannow and nothing happened. i have updated the bios and drivers that were missing also nothing happened. i have cleaned the registery and temp and scanned my pc for antivirus and nothing happened.

    THE BSOD only happens once per day when it happens it doesn't appear again

    i need ur help
    Thanks.
    Ok Most of these were caused by your pcouffin.sys driver which is part of a dvd software package like nero, etc. The driver is ld and known to frequently cause BSOD's.

    I would remove the dvd authoring software using the un-install tool of its developer.

    I would also update the other old drivers

    Let us know if you need further assistance

    Ken

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads


    Analysis
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090510-31250-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    WARNING: Whitespace at end of path element
    Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50
    Debug session time: Sun Sep  5 04:21:35.922 2010 (GMT-4)
    System Uptime: 0 days 0:20:33.063
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...............
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000046, fffff800028b97f8, fffff88005fab130, 0}
    
    Unable to load image \SystemRoot\System32\Drivers\pcouffin.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for pcouffin.sys
    *** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys
    Probably caused by : pcouffin.sys ( pcouffin+9a80 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000046, Exception code that caused the bugcheck
    Arg2: fffff800028b97f8, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88005fab130, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.
    
    FAULTING_IP: 
    nt!RtlRaiseStatus+18
    fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]
    
    CONTEXT:  fffff88005fab130 -- (.cxr 0xfffff88005fab130)
    rax=0000000000000000 rbx=00000000c0000046 rcx=fffff88005fab130
    rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002a03e80
    rip=fffff800028b97f8 rsp=fffff88005fab070 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=fffff88005fab688 r12=0000000000000000 r13=0000000000000000
    r14=fffffa8003c89b60 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
    nt!RtlRaiseStatus+0x18:
    fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`05fab228=fffff800028b97f8
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  1ClickDvdCopy.
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002893e20 to fffff800028b97f8
    
    STACK_TEXT:  
    fffff880`05fab070 fffff800`02893e20 : fffffa80`066ced80 fffffa80`066cec50 fffff880`04757890 fffff880`04750000 : nt!RtlRaiseStatus+0x18
    fffff880`05fab610 fffff880`04759a80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`04a77300 00000000`00000000 : nt!KeReleaseMutant+0x260
    fffff880`05fab6c0 fffff8a0`00000001 : fffffa80`00000001 fffffa80`04a77300 00000000`00000000 00000000`00000000 : pcouffin+0x9a80
    fffff880`05fab6c8 fffffa80`00000001 : fffffa80`04a77300 00000000`00000000 00000000`00000000 fffff800`028b2256 : 0xfffff8a0`00000001
    fffff880`05fab6d0 fffffa80`04a77300 : 00000000`00000000 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 : 0xfffffa80`00000001
    fffff880`05fab6d8 00000000`00000000 : 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 fffff8a0`0c75c0e0 : 0xfffffa80`04a77300
    
    
    FOLLOWUP_IP: 
    pcouffin+9a80
    fffff880`04759a80 ??              ???
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  pcouffin+9a80
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: pcouffin
    
    IMAGE_NAME:  pcouffin.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  457584a2
    
    STACK_COMMAND:  .cxr 0xfffff88005fab130 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_pcouffin+9a80
    
    BUCKET_ID:  X64_0x3B_pcouffin+9a80
    
    Followup: MachineOwner
    ---------
    Old drivers needing updating
    Code:
    pcouffin.sys        fffff880`04750000    fffff880`04764380    0x00014380    0x457584a2    12/5/2006 10:39:30                        
    spldr.sys        fffff880`015e1000    fffff880`015e9000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
    nvlddmkm.sys        fffff880`04868000    fffff880`0536fb00    0x00b07b00    0x4a0c8387    5/14/2009 16:48:07                        
    amdxata.sys        fffff880`00c54000    fffff880`00c5f000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59
      My Computer


  3. Posts : 4
    Win 7 Ultimate 64bit
    Thread Starter
       #3

    Thanks for your help man i have deleted this pccouffin.sys completely from my system i hope the BSODs are gone so the pccouffin is doing all these errors each time once a day?

    anyway if anything happen i will inform u thanks again for your help.
      My Computer


  4. Posts : 4
    Win 7 Ultimate 64bit
    Thread Starter
       #4

    I have got a new BSOD 0*000000000001E while i was scanning the pc and this is the stop error

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional information about the problem:
    BCCode: 1e
    BCP1: 0000000000000000
    BCP2: 0000000000000000
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\091210-16281-01.dmp
    C:\Users\zabata\AppData\Local\Temp\WER-38875-0.sysdata.xml
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    Windows 7 Privacy Statement - Microsoft Windows
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    C:\Windows\system32\en-US\erofflps.txt

    Please I need you help i am starting to think it is a hardware problem and not software

      My Computer


 

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