Windows Explorer crashes continuously


  1. Posts : 851
    win 7 build 7600.16385 x64
       #1

    Windows Explorer crashes continuously


    windows explorere crases continously

    this is what i get

    Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Exception code: 0xc000041d
    Fault offset: 0x000000000002cc2b
    Faulting process id: 0x120
    Faulting application start time: 0x01cb51c6675f2175
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\explorer.exe
    Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    raj1402 said:
    windows explorere crases continously

    this is what i get

    Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Exception code: 0xc000041d
    Fault offset: 0x000000000002cc2b
    Faulting process id: 0x120
    Faulting application start time: 0x01cb51c6675f2175
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\explorer.exe
    Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4
    Hello Raj,

    Follow this article Troubleshooting Explorer.exe Crashing Issues

    Hope this helps,
    Captain
      My Computer


  3. Posts : 851
    win 7 build 7600.16385 x64
    Thread Starter
       #3

    Capt.Jack Sparrow said:
    raj1402 said:
    windows explorere crases continously

    this is what i get

    Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
    Exception code: 0xc000041d
    Fault offset: 0x000000000002cc2b
    Faulting process id: 0x120
    Faulting application start time: 0x01cb51c6675f2175
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\explorer.exe
    Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4
    Hello Raj,

    Follow this article Troubleshooting Explorer.exe Crashing Issues

    Hope this helps,
    Captain
    thanks for it i disabled all shell extension except windows shell common dll
    but still it continous do i need to try disabling windows shell common dll too

    Regards
    Raj1402
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

    - Captain
      My Computer


  5. Posts : 851
    win 7 build 7600.16385 x64
    Thread Starter
       #5

    Capt.Jack Sparrow said:
    Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

    - Captain
    uploaded the dump file!!!

    is there any way to stop the dmpfile creation coz it creates dump file everytime the explorer crashes and restarts
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    raj1402 said:
    Capt.Jack Sparrow said:
    Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

    - Captain
    uploaded the dump file!!!

    is there any way to stop the dmpfile creation coz it creates dump file everytime the explorer crashes and restarts
    Hello Raj,

    I checked the Dump files seems like some apps Tool tip is causing the issue. Unfortunately it hard to figure out which one. There is no reference about your NTSTATUS Code could be even something to do with Explorer,exe itself.

    Its APPLICATION_FAULT with exception 0xc000041d

    Code:
     explorer!CTrayNotify::_ShowInfoTip+0xdc
    Run a SFC /SCANNOW Command - System File Checker mostly that used to fix such issues.

    If you still have issues upload few more dumps.

    Hope this helps,
    Captain
      My Computer


  7. Posts : 851
    win 7 build 7600.16385 x64
    Thread Starter
       #7

    Capt.Jack Sparrow said:
    raj1402 said:
    Capt.Jack Sparrow said:
    Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

    - Captain
    uploaded the dump file!!!

    is there any way to stop the dmpfile creation coz it creates dump file everytime the explorer crashes and restarts
    Hello Raj,

    I checked the Dump files seems like some apps Tool tip is causing the issue. Unfortunately it hard to figure out which one. There is no reference about your NTSTATUS Code could be even something to do with Explorer,exe itself.

    Its APPLICATION_FAULT with exception 0xc000041d

    Code:
     explorer!CTrayNotify::_ShowInfoTip+0xdc
    Run a SFC /SCANNOW Command - System File Checker mostly that used to fix such issues.

    If you still have issues upload few more dumps.

    Hope this helps,
    Captain
    Thanks a lot that fixed the problem!!!
      My Computer


  8. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #8

    Glad that we got it working ! Your Welcome :)
      My Computer


 

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