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Windows 7: Windows Explorer crashes continuously

11 Sep 2010   #1
raj11650

win 7 build 7600.16385 x64
 
 
Windows Explorer crashes continuously

windows explorere crases continously

this is what i get

Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Exception code: 0xc000041d
Fault offset: 0x000000000002cc2b
Faulting process id: 0x120
Faulting application start time: 0x01cb51c6675f2175
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\explorer.exe
Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4


My System SpecsSystem Spec
.
11 Sep 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by raj1402 View Post
windows explorere crases continously

this is what i get

Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Exception code: 0xc000041d
Fault offset: 0x000000000002cc2b
Faulting process id: 0x120
Faulting application start time: 0x01cb51c6675f2175
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\explorer.exe
Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4
Hello Raj,

Follow this article Troubleshooting Explorer.exe Crashing Issues

Hope this helps,
Captain
My System SpecsSystem Spec
11 Sep 2010   #3
raj11650

win 7 build 7600.16385 x64
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by raj1402 View Post
windows explorere crases continously

this is what i get

Faulting application name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Faulting module name: explorer.exe, version: 6.1.7600.16450, time stamp: 0x4aebab8d
Exception code: 0xc000041d
Fault offset: 0x000000000002cc2b
Faulting process id: 0x120
Faulting application start time: 0x01cb51c6675f2175
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\explorer.exe
Report Id: ae0be05d-bdb9-11df-a1b6-001fd05affd4
Hello Raj,

Follow this article Troubleshooting Explorer.exe Crashing Issues

Hope this helps,
Captain
thanks for it i disabled all shell extension except windows shell common dll
but still it continous do i need to try disabling windows shell common dll too

Regards
Raj1402
My System SpecsSystem Spec
.

11 Sep 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

- Captain
My System SpecsSystem Spec
11 Sep 2010   #5
raj11650

win 7 build 7600.16385 x64
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

- Captain
uploaded the dump file!!!

is there any way to stop the dmpfile creation coz it creates dump file everytime the explorer crashes and restarts
My System SpecsSystem Spec
11 Sep 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by raj1402 View Post
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

- Captain
uploaded the dump file!!!

is there any way to stop the dmpfile creation coz it creates dump file everytime the explorer crashes and restarts
Hello Raj,

I checked the Dump files seems like some apps Tool tip is causing the issue. Unfortunately it hard to figure out which one. There is no reference about your NTSTATUS Code could be even something to do with Explorer,exe itself.

Its APPLICATION_FAULT with exception 0xc000041d

Code:
 explorer!CTrayNotify::_ShowInfoTip+0xdc
Run a SFC /SCANNOW Command - System File Checker mostly that used to fix such issues.

If you still have issues upload few more dumps.

Hope this helps,
Captain
My System SpecsSystem Spec
12 Sep 2010   #7
raj11650

win 7 build 7600.16385 x64
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Quote   Quote: Originally Posted by raj1402 View Post
Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Just disable the non Microsoft . If nothing works follow the last step run the reg file and wait for the crash. Once it has happen post us the dumps

- Captain
uploaded the dump file!!!

is there any way to stop the dmpfile creation coz it creates dump file everytime the explorer crashes and restarts
Hello Raj,

I checked the Dump files seems like some apps Tool tip is causing the issue. Unfortunately it hard to figure out which one. There is no reference about your NTSTATUS Code could be even something to do with Explorer,exe itself.

Its APPLICATION_FAULT with exception 0xc000041d

Code:
 explorer!CTrayNotify::_ShowInfoTip+0xdc
Run a SFC /SCANNOW Command - System File Checker mostly that used to fix such issues.

If you still have issues upload few more dumps.

Hope this helps,
Captain
Thanks a lot that fixed the problem!!!
My System SpecsSystem Spec
12 Sep 2010   #8
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Glad that we got it working ! Your Welcome
My System SpecsSystem Spec
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 Windows Explorer crashes continuously




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