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Windows 7: Random BSOD/Restart While Streaming Video

15 Sep 2010   #11
Microsoft MVP


This is another Driver Verifier memory dump file and it blames your video card drivers. It occurred at 11:14am your time.

First, rename the Realtek HDMI sound driver from RtHDMIVX.sys to RtHDMIVX.BAK and reboot. Then check to make sure it hasn't spawned another instance of itself. Then try the streaming again to see if it causes another BSOD.

I'd also update your video drivers from the ATI website and then try this free video stress test:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Too much weird behavior in this. Please run SFC.EXE /SCANNOW from an Elevated (Run as administrator) Command Prompt. Let us know what it says when it's done.

Beyond that, I'd suggest preparing for a reinstall of Windows by backing up your stuff. Once that's done, re-enable your sound card and install Windows, all Windows Updates, and an antivirus (and that's ALL). Then test to see if you have problems with it that way. If not, then start adding your programs slowly - and keep an eye out for the bad behavior.


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 15 11:14:00.908 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:07.516
BugCheck C4, {91, 2, fffffa8003999aa0, 0}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+62c90 )
BUGCHECK_STR:  0xc4_91
PROCESS_NAME:  plugin-contain

My System SpecsSystem Spec
20 Sep 2010   #12

Windows 7 Pro 64bit SP1

I renamed the driver file and uninstalled the sound card drivers, but still saw some of them in the drivers folder in windows/system32 so I deleted them. I also disabled the onboard audio in BIOS. Windows 7 still picks up some kind of HD audio tho and installs a device but without the rtk drivers that were giving me problems. I uninstall this but it re-downloads the drivers at every restart. Also, I still had the issue of it freezing while streaming with the audio disabled and after I got and installed a dedicated sound card which reviews state works well with win7 x64. I haven't been able to get an actual bsod recently tho, only freezes. Even with driver verifier I get nothing. I should be a getting a graphics card this Thursday to try out and see if that fixes it. I'd like to try the card before I re-install windows7 AGAIN.

I ran the sfc.exe/scannow and it returned that windows found no integrity violations.

I ran furmark for about a half hour at 1920x1080 and had no problems, there is no temp sensor to log the temp on the onboard graphics tho. Also, it only ran at like 4 fps (i suppose thats to be expected with just an integrated hd4250 w/ 250mb shared memory). 30 mins didn't seem like very long, but I was going by feel on the temperature and it seemed to level off at a point where on the heatsink it was uncomfortable to hold your finger there for more than 5 seconds.

Do you have suggestions as to how to keep this hd audio device from reinstalling everytime?
My System SpecsSystem Spec
20 Sep 2010   #13

Windows 7 Pro 64bit SP1

I just remembered the integrated graphics can do sound through hdmi and i thinks thats what the device is it is but I'm not sure.
My System SpecsSystem Spec

20 Sep 2010   #14
Microsoft MVP


Wait for the new video card.
Disable all the onboard stuff - then ensure that the drivers for the onboard stuff is removed/renamed.
Then install the drivers for the discreet sound and video cards.

We can work with freezes, but they're not as easy as what we're doing now.
Freeze diagnostics involves watching Task Manager for issues (and Process Explorer). We can also create dump files for freezes, but first we've gotta see what process is freezing.

This is how to do the Task Manager thing. But in this case you're just looking for anything out of the ordinary when the system freezes:
Task Manager:
Also, you can monitor the system for excessive resource consumption. To do this, open up Task Manager by right clicking on the Task Bar.
Then select the Processes tab.
Then select the "Show processes from all users" button (in the lower left)
Then select the View menu item, then select "Select columns"
In the Select columns window, place checkmarks next to I/O Reads and I/O Other.
Click OK to accept the changes.
Resize the Task Manager window so you can see the most of the columns.
Wait for the system to freeze.
Look at all of the columns to see if there's anything that looks excessively high - if so, let us know the Image name of the process.
FWIW - System Idle Process is supposed to have high CPU readings - anything else with high CPU readings is an issue.
My System SpecsSystem Spec
20 Sep 2010   #15

Windows 7 Pro 64bit SP1

I have to be in Full Screen view for the system to freeze so I can't look at the task manager at the same time.
My System SpecsSystem Spec
20 Sep 2010   #16
Microsoft MVP


Probably video - but that isn't enough to buy a new video card!
Note the time (from the system clock) that you go into Full Screen, then time the length of time it takes to freeze. Use this to determine the time that it froze at - and look that up in the event viewer.

Or, let us know the time and do this:
Event Viewer Log Files
Please provide us with copies of these 2 logfiles:
- Go to Start and type in "eventvwr.msc" (without the quotes and press Enter
- Expand the Windows Logs category by clicking on the arrow/+ sign to it's left
- Right click on the Application log and select "Save all events as" and name it Application
- Then, right click on the System log and select "Save all events as" and name it System
- Zip up the log files and upload/attach them with your next post.

NOTE: If the log files are too big to upload to the forums, please upload them to a free file hosting service - I recommend Windows Live SkyDrive - Then post the link to it in your topic.
My System SpecsSystem Spec
23 Sep 2010   #17

Windows 7 Pro 64bit SP1

Unfortunately I'm back even with the new (used) video card. I got a Sapphire Radeon HD 3870 but still got the freezing issue. I then did a format and re-install of windows 7. I only installed firefox and left the drivers as whatever windows found online. This still resulted in a freeze. I then updated the ati driver to the latest version and still got the problem. Next, I updated to Realtek audio drivers (I took out the pci sound card since it didn't help last time). Now I get a bsod with a 1E code. I have attached the dump file but don't really know where to go from here. All i can think that's left is a hardware issue with the Mobo or RAM. I tested the RAM tho the last two nights for about 8 hours each on memtest86+ and got no errors. I also ran Prime95 blend and furmark and had no issues with the either.
My System SpecsSystem Spec
23 Sep 2010   #18
Microsoft MVP


OK, let's go back to basics. Please run these free diagnostics:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Sep 23 11:59:54.102 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:30.787
Probably caused by : memory_corruption ( nt!MiUnlinkFreeOrZeroedPage+1ca )
BUGCHECK_STR:  0x1E_c0000005
PROCESS_NAME:  firefox.exe
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02a9fb74 00000000`00000000 ffffffff`ffffffff
My System SpecsSystem Spec
24 Sep 2010   #19

Windows 7 Pro 64bit SP1

I've run memtest86+ for over 10 hours and had no errors. I also ran the WD hard drive extended test with no errors. However, I decided to try under-clocking my ram from 1600 to 1333 and that actually seems to have fixed the problem. 1333 is the default for the mobo, but in the BIOS it had the multiplier to enable 1600 (which is what the ram is rated at). Since the modification, I have been streaming video for about 12 hours with no problems at all. I even let it run overnight and it was still fine in the morning. Hopefully this continues, and if not, I'll be back on here.

I never got any memtest86+ errors with the 1600 setting, so I am not sure if the problem is with the RAM or the Mobo or a compatibility issue between them, but there is no noticeable performance difference in the two settings.
My System SpecsSystem Spec
24 Sep 2010   #20
Microsoft MVP


I never had any RAM issues with my P6T Deluxe mobo (and never even looked at the RAM settings).
I did have BSOD's when sleep/hibernating - fixed that with a P6T Deluxe V2 mobo.
My System SpecsSystem Spec

 Random BSOD/Restart While Streaming Video

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