USB BUGCODE DRIVER...BSOD....Please help...

Mattieo27 · 12 Sep 2010

Hello and thanks for taking intrest and wanting to help with my problem. I'll begin with a desription of how the error takes place. when I attempt to shut down my computer from time to time it will pop up a blue screen error thats reads usb bugcode driver but thatis all I can read for the sreen goes by to fast. after this my computer restarts its self instead of shutting down... Ive included a zip of my minidumps to help diagnose the problem...

Attachment 97289

my computer is less than 30 days old and i dont know if this has sometihing to do with it but i have a moto droid that when i attached to my computer installed a driver for transferring data and another for tethering could these be making problems and if so can i see them for they can be removed.
if anyone who reads this could help me it would be much appreciated im not extremely advanced in computers but i know the basic so the more simple insrtuctions may work best for me. thanks for your time.

usasma · 14 Sep 2010

First, Unfortunately, the Windows Debugging Tools aren't able to access symbols for your operating system files (in particular your Microsoft USB drivers) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following (this will not affect the analysis of the current files - but it may help later files that are acquired):
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

Because of the above issues, there's not much info in the dump files. But there is one suspect driver and it's associated with a phone (qcfilterhp.sys Tue Mar 18 20:11:27 2008)

I would remove the phone software and ensure that the above driver isn't loading.
Then see if you have further BSOD's.

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 21:28:03.278 2010 (UTC - 4:00)
System Uptime: 0 days 0:59:23.775
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Aug 29 20:57:56.962 2010 (UTC - 4:00)
System Uptime: 0 days 0:59:51.458
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 13:55:49.466 2010 (UTC - 4:00)
System Uptime: 0 days 0:53:42.947
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Aug 26 12:42:48.859 2010 (UTC - 4:00)
System Uptime: 0 days 0:45:03.340
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Aug 23 22:45:49.606 2010 (UTC - 4:00)
System Uptime: 0 days 1:21:44.087
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Aug 21 02:46:35.302 2010 (UTC - 4:00)
System Uptime: 0 days 1:59:04.659
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Aug 16 13:52:36.617 2010 (UTC - 4:00)
System Uptime: 0 days 1:39:02.114
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Aug 12 13:34:11.206 2010 (UTC - 4:00)
System Uptime: 0 days 1:30:01.703
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ACPI.sys - 
*** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
*** WARNING: Unable to verify timestamp for qcfilterhp.sys
*** ERROR: Module load completed but symbols could not be loaded for qcfilterhp.sys
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``