Blue screen help

DocPsycho · 13 Sep 2010

I recently installed my new desktop PC and operating os Windows 7 Ultimate 32 bit OEM SINCE 1 week and Not so OFTEn this blue Screen pops up and restart the pc i can log on windows this is the error report

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 3073
Additional information about the problem:
BCCode: 100000b8
BCP1: 82D44280
BCP2: 871ECA58
BCP3: 82D37FD0
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\091310-17472-01.dmp
C:\Users\mohanad\AppData\Local\Temp\WER-42182-0.sysdata.xml

I dont know wehther SOFTWARE or HARDWARE problem

usasma · 14 Sep 2010

Unfortunately, the Windows Debugging Tools aren't able to access symbols for your operating system files (in particular NTOSKRNL.EXE / NTKRNLMP.EXE / NTKRNLPA.EXE / NTKRPAMP.EXE) from the Microsoft Symbol Server - so that makes debugging them difficult if not impossible.

Please do the following (this will not affect the analysis of the current files - but it may help later files that are acquired):
- activate/validate the Windows installation at Genuine Microsoft Software
- run sfc.exe /scannow to replace any problem files
- open a support incident with Microsoft to see if they can fix the missing symbols issue ( Windows 7 Solution Center )
- If that doesn't fix it, then wipe the hard drive and reinstall Windows
- don't use "leaked"/torrent builds

please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers (You can look them up here: http://<a href="http://www.carrona.o... Reference</a> ).
Please pay particular attention to any dated 2008 or earlier:

Code:

lpwdm.sys    Wed Oct 26 10:19:46 2005
st330.sys    Wed Oct 26 10:19:47 2005
stbus.sys    Wed Oct 26 10:19:47 2005
steth.sys    Mon Oct 24 07:28:12 2005

These drivers are for your Thompson Speedtouch USB modem. They are most likely the cause of your problem. You MUST get (and install) the latest Win7 drivers for this modem.

If fixing those drivers doesn't fix the BSOD's, then post back and we'll do some more testing. The BSOD's seem to be pointing at hardware, but we can't be certain until we rule out the 2005 drivers.

BSOD BUGCHECK SUMMARY

Code:


*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Sep 13 04:15:43.889 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.356
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {82d44280, 871eca58, 82d37fd0, 0}
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
Probably caused by : RTKVHDA.sys ( RTKVHDA+1b046e )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Sep  6 19:12:05.794 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:22.886
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {82d36280, 86f9bd48, 82d29fd0, 0}
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SCSIPORT.SYS - 
Probably caused by : SCSIPORT.SYS ( SCSIPORT!ScsiPortGetUncachedExtension+4163 )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Sep  6 10:24:12.631 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:26.114
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {82d84280, 870d0938, 82d77fd0, 0}
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : Rt86win7.sys ( Rt86win7+1b41 )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Sep  3 17:22:27.748 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.841
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {82d35280, 86a92d48, 82d28fd0, 0}
*** WARNING: Unable to verify timestamp for RTKVHDA.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHDA.sys
Probably caused by : RTKVHDA.sys ( RTKVHDA+1b046e )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Aug 29 10:25:48.712 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:24.805
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {82b86280, 868b1030, 82b79fd0, 0}
Probably caused by : ntkrnlpa.exe ( nt+67966 )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Aug 28 15:28:39.997 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:16.464
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {84a982a8, 8670e938, 9d301fd0, 0}
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for SCSIPORT.SYS - 
Probably caused by : SCSIPORT.SYS ( SCSIPORT!ScsiPortGetUncachedExtension+4163 )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Aug 28 15:08:22.403 2010 (UTC - 4:00)
System Uptime: 0 days 0:07:05.870
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 100000B8, {82b37280, 868c2d48, 82b2afd0, 0}
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
*** WARNING: Unable to verify timestamp for Rt86win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt86win7.sys
Probably caused by : Rt86win7.sys ( Rt86win7+1b41 )
BUGCHECK_STR:  0xB8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Aug 28 13:29:40.036 2010 (UTC - 4:00)
System Uptime: 0 days 0:09:30.503
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
BugCheck 1000008E, {c0000005, 84b69d49, 8078af40, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x8E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``