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Windows 7: Windows Live Communications Platform Has Stopped Working

14 Sep 2010   #1
darknightz0117

Windows 7
 
 
Windows Live Communications Platform Has Stopped Working

So I've seen this problem all across the internet, but I haven't found a stable solution. I hope someone from here can help me =)

Recently, I've downloaded a couple of screensavers. They all work perfectly fine, but some of them will produce the error in my title. If I preview the screensaver or use the screensaver, then move my mouse to close it, I get a window saying "Windows Live Communications Platform Has Stopped Working" and I get the normal options of closing and sending a report, or just closing the program. My Windows Live Messenger will be signed out, and I will need to sign on again.

Now, like I said, not every single screen saver does that to me. Only certain ones. I downloaded four of them thus far: Inception screensaver from the Inception website; both Dark Knight screensavers from The Dark Knight website, and the Batman Arkham Asylum screensaver. Only the Batman: Arkham Asylum screensaver works perfectly, and does not give me the above error message.

The Problem Details from Windows 7 are as follows:

Description
Faulting Application Path: C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

Problem signature
Problem Event Name: BEX
Application Name: wlcomm.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc91069
Fault Module Name: saver1.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 42bb64e4
Exception Offset: 00013001
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 73b8
Additional Information 2: 73b8369f141cd6f9e17f1f50e6794d3e
Additional Information 3: bfea
Additional Information 4: bfea6b4618a6da3e4e863429e4187b1c

Extra information about the problem
Bucket ID: 1143505187

If anyone has any ideas on how to fix this, I'd be really grateful! Thank you all in advance! I've attached the zip files for the three problematic screensavers.


My System SpecsSystem Spec
.
14 Sep 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by darknightz0117 View Post
So I've seen this problem all across the internet, but I haven't found a stable solution. I hope someone from here can help me =)

Recently, I've downloaded a couple of screensavers. They all work perfectly fine, but some of them will produce the error in my title. If I preview the screensaver or use the screensaver, then move my mouse to close it, I get a window saying "Windows Live Communications Platform Has Stopped Working" and I get the normal options of closing and sending a report, or just closing the program. My Windows Live Messenger will be signed out, and I will need to sign on again.

Now, like I said, not every single screen saver does that to me. Only certain ones. I downloaded four of them thus far: Inception screensaver from the Inception website; both Dark Knight screensavers from The Dark Knight website, and the Batman Arkham Asylum screensaver. Only the Batman: Arkham Asylum screensaver works perfectly, and does not give me the above error message.

The Problem Details from Windows 7 are as follows:

Description
Faulting Application Path: C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

Problem signature
Problem Event Name: BEX
Application Name: wlcomm.exe
Application Version: 14.0.8117.416
Application Timestamp: 4bc91069
Fault Module Name: saver1.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 42bb64e4
Exception Offset: 00013001
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 73b8
Additional Information 2: 73b8369f141cd6f9e17f1f50e6794d3e
Additional Information 3: bfea
Additional Information 4: bfea6b4618a6da3e4e863429e4187b1c

Extra information about the problem
Bucket ID: 1143505187

If anyone has any ideas on how to fix this, I'd be really grateful! Thank you all in advance! I've attached the zip files for the three problematic screensavers.

It is a memory exception (c000000005) caused by the screensaver. It usually is either poorly written screensaver or implementation.

Please read here on how to generate a dmp file. Generating a memory dump for a crashing process


let us know if you need further assistance.


Ken J
My System SpecsSystem Spec
Reply

 Windows Live Communications Platform Has Stopped Working




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