Windows 7: Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057

jezmunky · 14 Sep 2010

Hi All,

I've had this computer for a few weeks now, it is totally factory standard and is running Adobe CS4, Office 2010 and some other work related programs. It BSOD's about 4 times a day. Any ideas? It doesn't appear to be software related as I've been watching what programs are running and it is never the same. Any help would be brilliant!

Jonathan_King · 14 Sep 2010

Welcome to SF!

I wonder if Norton is causing the problem. Please remove it with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Replace it with MSE, at least for now.

http://www.microsoft.com/security_essentials

You can later install the latest version of Norton, once the BSODs stop.

If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

Then follow these directions, after some BSODs have occurred: http://www.sevenforums.com/crashes-d...tructions.html

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep 14 08:33:26.529 2010 (UTC - 4:00)
System Uptime: 0 days 2:07:32.708
BugCheck F7, {800113c2ea, 388c9483cb34, ffffc7736b7c34cb, 0}
Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
BUGCHECK_STR:  0xF7
PROCESS_NAME:  mstsc.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

jezmunky · 15 Sep 2010

Thanks, I'll give that a go now and post the results! Thanks again.

Jerry

jezmunky · 16 Sep 2010

Removing Symantec / Norton doesn't appear to have helped the issue as it is still crashing. I've attached the 2 reports from today if anyone has any ideas.

It does appear to be when I'm editing photos (in Lightroom) but it isn't always when this software is open.

Thanks for any help!

Jonathan_King · 16 Sep 2010

Hmm...could you try running this Norton removal tool again? ftp://ftp.symantec.com/public/englis...moval_Tool.exe

I still see drivers loaded in RAM.

What USB devices, if any, do you have attached?

If the BSODs persist after the Norton removal, could you please follow these directions? http://www.sevenforums.com/crashes-d...tructions.html

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 16 07:21:55.948 2010 (UTC - 4:00)
System Uptime: 0 days 0:18:33.312
BugCheck D1, {0, 2, 1, fffff88004793e2f}
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_TxCsqRemoveIrp+26b )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 16 07:02:35.390 2010 (UTC - 4:00)
System Uptime: 0 days 18:52:37.593
BugCheck A, {0, 2, 0, fffff80002ce2291}
Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+171 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

jezmunky · 17 Sep 2010

I tried to run the norton removal tool again, it says you must remove the program using add remove programs. If you try that way it wants a password which doesn't exist as the administrator password doesn't work in there. I've hunted around in the server end and created various user passwords but none of these allow you to proceed. I then found an article that suggested changing an item in the registry to allow removal of the software without a password. This item didn't exist so I created it to no avail. I continued to search online and there are a few more removal tools for norton but none seem to work on 64bit systems.

I'm getting to a point where I think it might be worth backing up the data and restoring the computer to factory settings and then reinstalling everything again (except norton) as it seems such a ridiculous program to remove! Has anyway got a better idea? if not I will proceed Monday with system restore after backup.

Jonathan_King · 17 Sep 2010

Exactly what version of Norton are you using?

jezmunky · 17 Sep 2010

symantec corporate 2010 win64bit. I think it is version 10.2

Jonathan_King · 17 Sep 2010

Try running this tool in Safe Mode: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

jezmunky · 17 Sep 2010

just tried it, it won't run even in safe mode as it says you must use the add remove programs feature. I think its going the route of restore system to factory settings and reinstall everything. I suspect symantec will not be renewed and we'll find something that can actually be removed!

Windows 7: Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057

Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057 problems?