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Windows 7: Frequent BSOD and System Restarts


17 Sep 2010   #1

Windows 7 Professional
 
 
Frequent BSOD and System Restarts

May be a driver issue as running in Safe Mode seems to be okay. I've attached the requested files for you to take a look at. The only driver issue flagged in perfmon was my logitech illuminated keyboard.


My System SpecsSystem Spec
.

17 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jcovert View Post
May be a driver issue as running in Safe Mode seems to be okay. I've attached the requested files for you to take a look at. The only driver issue flagged in perfmon was my logitech illuminated keyboard.

All three are blamed on your video driver. I would also run a system file check to verify your system files and update the below drivers.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.


Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Ken





Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091610-21281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a58000 PsLoadedModuleList = 0xfffff800`02c95e50
Debug session time: Thu Sep 16 16:59:25.540 2010 (GMT-4)
System Uptime: 0 days 0:34:43.836
Loading Kernel Symbols
...............................................................
................................................................
........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88010bba2a3, fffff88004fa8668, fffff88004fa7ed0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::EndPreparation+7b )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88010bba2a3, The address that the exception occurred at
Arg3: fffff88004fa8668, Exception Record Address
Arg4: fffff88004fa7ed0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1!VIDMM_GLOBAL::EndPreparation+7b
fffff880`10bba2a3 488b01          mov     rax,qword ptr [rcx]

EXCEPTION_RECORD:  fffff88004fa8668 -- (.exr 0xfffff88004fa8668)
ExceptionAddress: fffff88010bba2a3 (dxgmms1!VIDMM_GLOBAL::EndPreparation+0x000000000000007b)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88004fa7ed0 -- (.cxr 0xfffff88004fa7ed0)
rax=fffffa80068ceb10 rbx=fffffa8009508000 rcx=45e180fffffa8009
rdx=0000000000000000 rsi=0000000000000003 rdi=0000000000000003
rip=fffff88010bba2a3 rsp=fffff88004fa88a0 rbp=fffffa8009580260
 r8=0000000000000000  r9=fffffa8009508c40 r10=fffffa8009508c40
r11=0000000000000003 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
dxgmms1!VIDMM_GLOBAL::EndPreparation+0x7b:
fffff880`10bba2a3 488b01          mov     rax,qword ptr [rcx] ds:002b:45e180ff`fffa8009=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d000e0
 ffffffffffffffff 

FOLLOWUP_IP: 
dxgmms1!VIDMM_GLOBAL::EndPreparation+7b
fffff880`10bba2a3 488b01          mov     rax,qword ptr [rcx]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from fffff88010bb279d to fffff88010bba2a3

STACK_TEXT:  
fffff880`04fa88a0 fffff880`10bb279d : 00000000`00000000 fffffa80`09582010 00000000`00000003 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::EndPreparation+0x7b
fffff880`04fa8910 fffff880`10bcc65d : 00000000`00000000 fffff8a0`0013df20 fffffa80`00000000 fffffa80`09580260 : dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xd09
fffff880`04fa8ae0 fffff880`10bcc398 : fffff800`00b96080 fffff880`10bcbd00 fffffa80`00000000 fffffa80`00000000 : dxgmms1!VidSchiSubmitRenderCommand+0x241
fffff880`04fa8cd0 fffff880`10bcbe96 : 00000000`00000000 fffffa80`0957e830 00000000`00000080 fffffa80`0945f010 : dxgmms1!VidSchiSubmitQueueCommand+0x50
fffff880`04fa8d00 fffff800`02d6cc06 : 00000000`03c48c5a fffffa80`09502060 fffffa80`05b10040 fffffa80`09502060 : dxgmms1!VidSchiWorkerThread+0xd6
fffff880`04fa8d40 fffff800`02aa6c26 : fffff800`02c42e80 fffffa80`09502060 fffff800`02c50c40 fffff880`0123b534 : nt!PspSystemThreadStartup+0x5a
fffff880`04fa8d80 00000000`00000000 : fffff880`04fa9000 fffff880`04fa3000 fffff880`04fa8690 00000000`00000000 : nt!KxStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1!VIDMM_GLOBAL::EndPreparation+7b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc578

STACK_COMMAND:  .cxr 0xfffff88004fa7ed0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::EndPreparation+7b

BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_GLOBAL::EndPreparation+7b

Followup: MachineOwner
---------
Drivers to update
Code:
PxHlpa64.sys        fffff880`00ed4000    fffff880`00edfd00    0x0000bd00    0x47d88a39    3/12/2008 21:58:17                        
000.fcl        fffff880`07a00000    fffff880`07a2b000    0x0002b000    0x48dcdf7a    9/26/2008 09:11:22                        
CLBUDF.SYS        fffff880`07ab5000    fffff880`07b1d000    0x00068000    0x49b726bb    3/10/2009 22:49:31                        
CLBStor.sys        fffff880`02c2a000    fffff880`02c34000    0x0000a000    0x49b726be    3/10/2009 22:49:34                        
iaStorV.sys        fffff880`010b7000    fffff880`011d5000    0x0011e000    0x49dcd76d    4/8/2009 12:57:17                        
dump_iaStorV.sys        fffff880`02cba000    fffff880`02dd8000    0x0011e000    0x49dcd76d    4/8/2009 12:57:17                        
spldr.sys        fffff880`017e6000    fffff880`017ee000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
amdxata.sys        fffff880`011de000    fffff880`011e9000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59
My System SpecsSystem Spec
18 Sep 2010   #3

Windows 7 Professional
 
 

Thanks. I followed your instructions:

1) Uninstalled NVIDIA Driver
2) Used Guru3D Driver Sweeper
3) Installed 64bit NVIDIA driver I obtained from NVIDIA web site
4) Ran sfc /scannow with no errors

My system remained stable last night and this morning (~3-4 hrs of use) and then I had another BSOD.

The system is a little less than 1 year old with no hardware changes. Looks like the Kernel Power Event ID 41's began August 30, 2010. Around Sep 9th I did a restore to a point prior to August 30 and that "fixed" things? until Sep 16th. Since then it's been getting much more frequent. I've had 9 events in the last 7 days with 1 in the last 24 hrs.

Seems there are a bunch of posts with commonalities like this.
My System SpecsSystem Spec
.


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 Frequent BSOD and System Restarts




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