Windows has recovered from an unexpected shutdown


  1. Posts : 6
    Windows 7 Home Premium 64bit
       #1

    Windows has recovered from an unexpected shutdown


    Hye everyone! I have a big big problem to my laptop. I just bought my laptop yesterday at my hometown and went to travel to my college. When I try to open my laptop, after 30 minutes,sometimes longer, it restart by itself. And after I open the windows, it gives me this error :


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFFA80065D9000
    BCP2: 0000000000000000
    BCP3: FFFFF88005454421
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\091810-20186-01.dmp
    C:\Users\DELL\AppData\Local\Temp\WER-46347-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Im really dunno about this and how to solve it !! Someone can help me please? I need to do what...?
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Give is this information.
    https://www.sevenforums.com/crashes-d...tructions.html

    If it is not corrected, without additional cost, by end of weekend, bring it back.
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #3

    cycloneticz,

    Download, install and run SpeedFan. Don't worry with adjusting anything.

    Keep an eye on the temps reported.

    Be sure to not set that laptop on you lap. Why? Because you block the air vents.
      My Computer


  4. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    i cannot upload the files...
      My Computer


  5. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #5



    Windows 7
    . . .
    - x64
    - the original installed OS on the system - a full retail version

    - The system age I dont know.i just bought it yesterday
    - Age of OS also dont know.and never re-installed the OS.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Code:
    Could not read faulting driver name
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f090e0
     fffffa8007f9a000 
    FAULTING_IP: 
    idmwfp+e421
    fffff880`044c4421 668b040a        mov     ax,word ptr [rdx+rcx]
    MM_INTERNAL_CODE:  0
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  mscorsvw.exe
    CURRENT_IRQL:  0
    TRAP_FRAME:  fffff880024b3c90 -- (.trap 0xfffff880024b3c90)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa800a621b01 rbx=0000000000000000 rcx=fffffa800a621bd0
    rdx=fffffffffd978430 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880044c4421 rsp=fffff880024b3e28 rbp=fffffa8007f99f80
     r8=0000000000000082  r9=fffff80002c61000 r10=fffff80002e4cac0
    r11=fffffa800a621b50 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    idmwfp+0xe421:
    fffff880`044c4421 668b040a        mov     ax,word ptr [rdx+rcx] ds:62e0:fffffa80`07f9a000=????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff80002d51f14 to fffff80002cd1740
    STACK_TEXT:  
    fffff880`024b3b28 fffff800`02d51f14 : 00000000`00000050 fffffa80`07f9a000 00000000`00000000 fffff880`024b3c90 : nt!KeBugCheckEx
    fffff880`024b3b30 fffff800`02ccf82e : 00000000`00000000 00000000`00000000 fffffa80`01dbe200 fffff880`012d3739 : nt! ?? ::FNODOBFM::`string'+0x42837
    fffff880`024b3c90 fffff880`044c4421 : fffff880`044c1ef1 00000000`00000000 fffffa80`07f99f80 fffff880`024b3eb0 : nt!KiPageFault+0x16e
    fffff880`024b3e28 fffff880`044c1ef1 : 00000000`00000000 fffffa80`07f99f80 fffff880`024b3eb0 fffff880`024b3ea0 : idmwfp+0xe421
    fffff880`024b3e30 00000000`00000000 : fffffa80`07f99f80 fffff880`024b3eb0 fffff880`024b3ea0 fffffa80`02494060 : idmwfp+0xbef1
     
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    idmwfp+e421
    fffff880`044c4421 668b040a        mov     ax,word ptr [rdx+rcx]
    SYMBOL_STACK_INDEX:  3
    SYMBOL_NAME:  idmwfp+e421
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: idmwfp
    IMAGE_NAME:  idmwfp.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c75283b
    FAILURE_BUCKET_ID:  X64_0x50_idmwfp+e421
    BUCKET_ID:  X64_0x50_idmwfp+e421
    Followup: MachineOwner
    ---------


    Does not seem to be a big problem, just install a new driver

    Idmwfp.sys file description
    Productname: Internet Download Manager
    Description: Internet Download Manager WFP Driver
    Company: Tonec Inc.


    How to Find Drivers
    search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
    - - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
    To remove any left over driver remnants, especially from graphics cards, use driver sweeper
    www.guru3d.com/category/driversweeper/

    After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.
    If any links do not work, if clicked, please copy and paste to browser address bar.
    Remember that several attempts may be required before we can solve your BSOD problem. These reports are not definitive but merely point the way to a solution.

      My Computer


  7. Posts : 6
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    ok thank you !! i'll try it..
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    Any problems just post. Dont do anything drastic, you will void the warranty.
      My Computer

  9.    #9

    Get rid of Kaspersky.. It doesn't work too well in windows 7
      My Computer


  10. Posts : 17,796
    Windows 10, Home Clean Install
       #10

    The anti virus did not cause the problem in this situation, but it is good advice. If you remove it,howver, you may experience warranty problems. If you cannot fix the problem with the driver, bring it back.
      My Computer


 

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