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Windows 7: Windows has recovered from an unexpected shutdown


17 Sep 2010   #1

Windows 7 Home Premium 64bit
 
 
Windows has recovered from an unexpected shutdown

Hye everyone! I have a big big problem to my laptop. I just bought my laptop yesterday at my hometown and went to travel to my college. When I try to open my laptop, after 30 minutes,sometimes longer, it restart by itself. And after I open the windows, it gives me this error :


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFFA80065D9000
BCP2: 0000000000000000
BCP3: FFFFF88005454421
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091810-20186-01.dmp
C:\Users\DELL\AppData\Local\Temp\WER-46347-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Im really dunno about this and how to solve it !! Someone can help me please? I need to do what...?

My System SpecsSystem Spec
.

17 Sep 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Give is this information.
http://www.sevenforums.com/crashes-d...tructions.html

If it is not corrected, without additional cost, by end of weekend, bring it back.
My System SpecsSystem Spec
17 Sep 2010   #3

MS Windows 7 Ultimate SP1 64-bit
 
 

cycloneticz,

Download, install and run SpeedFan. Don't worry with adjusting anything.

Keep an eye on the temps reported.

Be sure to not set that laptop on you lap. Why? Because you block the air vents.
My System SpecsSystem Spec
.


17 Sep 2010   #4

Windows 7 Home Premium 64bit
 
 

i cannot upload the files...
My System SpecsSystem Spec
17 Sep 2010   #5

Windows 7 Home Premium 64bit
 
 



Windows 7
. . .
- x64
- the original installed OS on the system - a full retail version

- The system age I dont know.i just bought it yesterday
- Age of OS also dont know.and never re-installed the OS.
My System SpecsSystem Spec
17 Sep 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Code:
Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f090e0
 fffffa8007f9a000 
FAULTING_IP: 
idmwfp+e421
fffff880`044c4421 668b040a        mov     ax,word ptr [rdx+rcx]
MM_INTERNAL_CODE:  0
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  mscorsvw.exe
CURRENT_IRQL:  0
TRAP_FRAME:  fffff880024b3c90 -- (.trap 0xfffff880024b3c90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa800a621b01 rbx=0000000000000000 rcx=fffffa800a621bd0
rdx=fffffffffd978430 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880044c4421 rsp=fffff880024b3e28 rbp=fffffa8007f99f80
 r8=0000000000000082  r9=fffff80002c61000 r10=fffff80002e4cac0
r11=fffffa800a621b50 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
idmwfp+0xe421:
fffff880`044c4421 668b040a        mov     ax,word ptr [rdx+rcx] ds:62e0:fffffa80`07f9a000=????
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff80002d51f14 to fffff80002cd1740
STACK_TEXT:  
fffff880`024b3b28 fffff800`02d51f14 : 00000000`00000050 fffffa80`07f9a000 00000000`00000000 fffff880`024b3c90 : nt!KeBugCheckEx
fffff880`024b3b30 fffff800`02ccf82e : 00000000`00000000 00000000`00000000 fffffa80`01dbe200 fffff880`012d3739 : nt! ?? ::FNODOBFM::`string'+0x42837
fffff880`024b3c90 fffff880`044c4421 : fffff880`044c1ef1 00000000`00000000 fffffa80`07f99f80 fffff880`024b3eb0 : nt!KiPageFault+0x16e
fffff880`024b3e28 fffff880`044c1ef1 : 00000000`00000000 fffffa80`07f99f80 fffff880`024b3eb0 fffff880`024b3ea0 : idmwfp+0xe421
fffff880`024b3e30 00000000`00000000 : fffffa80`07f99f80 fffff880`024b3eb0 fffff880`024b3ea0 fffffa80`02494060 : idmwfp+0xbef1
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
idmwfp+e421
fffff880`044c4421 668b040a        mov     ax,word ptr [rdx+rcx]
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  idmwfp+e421
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: idmwfp
IMAGE_NAME:  idmwfp.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4c75283b
FAILURE_BUCKET_ID:  X64_0x50_idmwfp+e421
BUCKET_ID:  X64_0x50_idmwfp+e421
Followup: MachineOwner
---------


Does not seem to be a big problem, just install a new driver

Idmwfp.sys file description
Productname: Internet Download Manager
Description: Internet Download Manager WFP Driver
Company: Tonec Inc.


How to Find Drivers
search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone - will help you search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- The most common drivers are listed on this page: http://www.carrona.org/dvrref.html
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html
To remove any left over driver remnants, especially from graphics cards, use driver sweeper
www.guru3d.com/category/driversweeper/

After performing all of the above, post back with any new BSOD reports, or indicate that the attempted repairs were successful.
If any links do not work, if clicked, please copy and paste to browser address bar.
Remember that several attempts may be required before we can solve your BSOD problem. These reports are not definitive but merely point the way to a solution.

My System SpecsSystem Spec
17 Sep 2010   #7

Windows 7 Home Premium 64bit
 
 

ok thank you !! i'll try it..
My System SpecsSystem Spec
17 Sep 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Any problems just post. Dont do anything drastic, you will void the warranty.
My System SpecsSystem Spec
17 Sep 2010   #9

 

Get rid of Kaspersky.. It doesn't work too well in windows 7
My System SpecsSystem Spec
17 Sep 2010   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The anti virus did not cause the problem in this situation, but it is good advice. If you remove it,howver, you may experience warranty problems. If you cannot fix the problem with the driver, bring it back.
My System SpecsSystem Spec
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 Windows has recovered from an unexpected shutdown




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