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Windows 7: Multiple BSOD Issues - Question About Reinstallation


21 Sep 2010   #1

Windows 7 Professional x64
 
 
Multiple BSOD Issues - Question About Reinstallation

Hi all, to make a long story short I came home from a weekend of WWP to find my computer asleep (nothing unusual). I move the mouse to wake it up as I always do and got no response. It had done that a few times before and I simply restarted the computer and it was fine.

This particular time when I restarted the computer I got this message.

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Run a system diagnostic utility supplied by your hardware manufacturer. In particular, run a memory check, and check for faulty or mismatched memory. Try changing video adapters.

Disable or remove any newly installed hardware and drivers. Disable or remove any newly installed software. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advance Startup Options and then select Safe Mode.

Technical information:

*** STOP: 0x0000007F (0x0000000000000008, 0x0000000080050031, 0x00000000000006F8, 0xFFFFF8000CEFDE6E)"

For some reason when I pressed F8 upon restart and wasn't able to enter Safe Mode, I was presented with options asking from where I wanted to boot the computer. Maybe this is because of my motherboard or something.

Anyway, ALL of the hardware and software components were already installed and in use prior to the BSOD incident, so I had not installed any new software or hardware.

Needless to say, I wasn't able to even get into the computer to test anything. I reset my BIOS to default settings, which I had never manipulated the settings in the first place and I still get the error.

It would often alternate between the above error and the "STOP: c00021a Fatal System Error."

What I decided to do was purchase a brand new hard drive so that I could reinstall my OEM version of Windows 7 Professional x64, which I researched and found out you could do only if you used the same motherboard, which I am using.

I installed the drive and it's detected in my BIOS. When I turn the computer on, because of the new drive, I am instructed to put the OS installation disk in, as I had been instructed to do when I first built the computer.

I see the usual "windows is loading files" with the big white progress bar at the bottom. Once the progress bar is full, it seems as if it's going to install properly. The Windows 7 screen loads with the pretty colors coming together above the words "Starting Windows...and then BAM, BSOD.

I don't understand, how can it be doing that when this is a brand new hard drive.

Any help on this matter will be greatly appreciated.

Thanks in advance.

LMan


My System SpecsSystem Spec
.

21 Sep 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by LMan View Post
Hi all, to make a long story short I came home from a weekend of WWP to find my computer asleep (nothing unusual). I move the mouse to wake it up as I always do and got no response. It had done that a few times before and I simply restarted the computer and it was fine.

This particular time when I restarted the computer I got this message.

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Run a system diagnostic utility supplied by your hardware manufacturer. In particular, run a memory check, and check for faulty or mismatched memory. Try changing video adapters.

Disable or remove any newly installed hardware and drivers. Disable or remove any newly installed software. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advance Startup Options and then select Safe Mode.

Technical information:

*** STOP: 0x0000007F (0x0000000000000008, 0x0000000080050031, 0x00000000000006F8, 0xFFFFF8000CEFDE6E)"

For some reason when I pressed F8 upon restart and wasn't able to enter Safe Mode, I was presented with options asking from where I wanted to boot the computer. Maybe this is because of my motherboard or something.

Anyway, ALL of the hardware and software components were already installed and in use prior to the BSOD incident, so I had not installed any new software or hardware.

Needless to say, I wasn't able to even get into the computer to test anything. I reset my BIOS to default settings, which I had never manipulated the settings in the first place and I still get the error.

It would often alternate between the above error and the "STOP: c00021a Fatal System Error."

What I decided to do was purchase a brand new hard drive so that I could reinstall my OEM version of Windows 7 Professional x64, which I researched and found out you could do only if you used the same motherboard, which I am using.

I installed the drive and it's detected in my BIOS. When I turn the computer on, because of the new drive, I am instructed to put the OS installation disk in, as I had been instructed to do when I first built the computer.

I see the usual "windows is loading files" with the big white progress bar at the bottom. Once the progress bar is full, it seems as if it's going to install properly. The Windows 7 screen loads with the pretty colors coming together above the words "Starting Windows...and then BAM, BSOD.

I don't understand, how can it be doing that when this is a brand new hard drive.

Any help on this matter will be greatly appreciated.

Thanks in advance.

LMan

LMan hi and welcome

A Bugcheck of 7F can mean several things but the second parameter suggests mismatched hardware, especially RAM. You can read more about it here. Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP


Was any windows updates recently installed?


We could be of a lot more help if you could get into win 7 and get us the DMP file. One way of doing it is to boot from the win 7 dvd hit shift+F`10 during boot to get into cmd window. Or you could boot into another OS like vista, linux, etc.

Let us know if you want to try that.

Ken

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
My System SpecsSystem Spec
21 Sep 2010   #3

Windows 7 Professional x64
 
 

Thanks Ken.

Not sure what all of that means, but I will figure it out. I have seen posts where people added the problem as you have given instructions for me to do. I "think" that's what they did.

No Windows updates where recently install, unless of course it did it on it's own. I have it set where it will ask me first however.

I will try the shift+F10 and see if I'm able to get in.

I'll keep you posted. Thanks again for your help.
My System SpecsSystem Spec
.


21 Sep 2010   #4

Windows 7 Professional x64
 
 

Oh yea, I forgot to tell you, yes, I would like to try one of those ways to get in.

Does it matter whether or not I'm using a brand new hard drive? Should I put the drive back in that I originally installed Window 7 on?

Thanks again.
My System SpecsSystem Spec
21 Sep 2010   #5

Windows 7 Professional x64
 
 

Ken, I booted with the Windows 7 DVD. While it booted I pressed shift+F10 and this is what I get.

"Edit Windows boot options for: Windows Setup

Path: \windows\system32\boot\winload.exe

[ /MININT /REDIRECT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=multi(0)disk(0)cdrom(0)\sources\boot.wim"

I don't know what that mean, but if you can tell me the next step I would do after pressing shift+F10, that would be awesome.

NOTE: I'm doing this with the brand new hard drive installed.

And that's what's bugging me. If I've removed the hard drive with the OS on it, how in the world am I getting Windows STOP errors. It can't be the disk because there is no hardware components on the disk, right?

I almost want to replace the motherboard. Could it be something with the motherboard?

Take care and thanks in advance.
My System SpecsSystem Spec
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 Multiple BSOD Issues - Question About Reinstallation




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