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Windows Dump File, unsure of cause
Hi All
Can somebody please help me in working out what my dump file is caused by?
I have saved it as a text file after placing it through the windows debug.
Thankyou
Hi All
Can somebody please help me in working out what my dump file is caused by?
I have saved it as a text file after placing it through the windows debug.
Thankyou
Hi Ken
Thanks for the quick response, absolutley, I have now attached the .DMP file, I should mention that this is a Terminal Server Virtual Machine.
Does anyone have any clue? This is a production terminal server, and it fairly critical that we fix this
thanks all
Hello there
Have not received any reply on this, does anyone at all have any idea?
Cause
A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.
This bug check is usually caused by drivers that have used improper addresses.
From the BSOD NETIO.SYS is blamed usually that is caused by Zone alarm remove it and replace with Microsoft security essentials
http://download.zonealarm.com/bin/fr...cpes_clean.exe
http://www.microsoft.com/security_essentials/
Run driver verifier to identify which driver is at fault If zone alarms removal doest stop the BSOD's continue below with the drivers.
Beyond that, please run Verifier with these settings:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Using Driver Verifier to identify issues with Windows drivers for advanced usersCode:Delete these registry keys (works in XP, Vista, Win7): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
Run memtest to test your memory
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.
Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.
Old drivers
How To Find Drivers:Code:ino_flpy.sys fffff880`012d2000 fffff880`012dd000 0x0000b000 0x44ae4058 7/7/2006 07:07:04 ino_fltr.sys fffff880`03816000 fffff880`03849000 0x00033000 0x44ae4066 7/7/2006 07:07:18 PROCEXP111.SYS fffff880`0448e000 fffff300`04496000 0xfffffa8000008000 0x47194089 10/19/2007 19:40:57 E1G6032E.sys fffff880`0302e000 fffff880`03051980 0x00023980 0x483de76b 5/28/2008 19:14:51 vmmouse.sys fffff880`013e3000 fffff880`013eb000 0x00008000 0x48e07f25 9/29/2008 03:09:25 spldr.sys fffff880`018e8000 fffff880`018f0000 0x00008000 0x4a0858bb 5/11/2009 12:56:27- - The most common drivers are listed on this page: Driver Reference- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - Driver manufacturer links are on this page: Drivers and Downloads
Uninstall any virtual drive apps like daemon tools/alcohol120
Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
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You can use MagicDisc as an alternative.
Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
Thankyou very much for the above, should go a long way in working out the cause.
Unfortunately this is a production terminal server so I cannot run tests till everyone is off, however will do in the next comming weeks.