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| 21 Sep 2010 | #1 |
| | BSODs Studio XPS 13 -1340 I've had this Dell Studio XPS 13 (Model 1340) for about 6 months and it Blue Screens quite a bit. I did reinstall Windows 7 x64 from the Dell OEM Microsoft disk (not the crappy recovery type disk), even after the reinstall still blue screens. When plugged into power it doesn't blue screen as often, maybe twice. When on battery power it almost crashes within an hour. The issue I'm having is its always a different blue screen and different drivers. I have tested and replaced the memory,the motherboard, even the battery, still no luck. I have attached the requested files. If anything else is needed I'm sure someone will ask. Thanks in advanced. Thanks, Blue |
My System Specs | |
| 22 Sep 2010 | #2 |
| | Any thoughts? Blue |
| My System Specs |
| 22 Sep 2010 | #3 |
| | 
Quote: Originally Posted by Blue Sassley  Any thoughts? Blue Hi Blue Of the 18 crashes 10 directly point to memory corruption and about 3 more indirectly. How did you test your memory? with what app, and for how long? Several of the BugChecks point to video involvement so I would also re-install the video driver as directed below. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes. Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots. When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper When it is removed then download and install the fresh copy. let us know the results and tell us if you need further assistance ken J Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091410-25225-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e4d000 PsLoadedModuleList = 0xfffff800`0308ae50
Debug session time: Tue Sep 14 13:51:03.945 2010 (GMT-4)
System Uptime: 0 days 0:43:51.755
Loading Kernel Symbols
...............................................................
................................................................
........................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960001ea6b4, fffff8800d637110, 0}
Probably caused by : memory_corruption
Followup: memory_corruption
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001ea6b4, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800d637110, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!DxgkEngFindViewDesktopPosition+68
fffff960`001ea6b4 010f add dword ptr [rdi],ecx
CONTEXT: fffff8800d637110 -- (.cxr 0xfffff8800d637110)
rax=fffff900c00bf010 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800d15e9d0 rsi=fffff8a0042c1038 rdi=0000000000000000
rip=fffff960001ea6b4 rsp=fffff8800d637ae0 rbp=fffff8a0042c10b0
r8=0000000000000000 r9=0000000000000000 r10=fffff880009ead80
r11=fffff900c00bf010 r12=0000000000000000 r13=ffffffffc000022e
r14=0000000000000000 r15=ffffffffc0000023
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
win32k!DxgkEngFindViewDesktopPosition+0x68:
fffff960`001ea6b4 010f add dword ptr [rdi],ecx ds:002b:00000000`00000000=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: CODE_CORRUPTION
BUGCHECK_STR: 0x3B
PROCESS_NAME: explorer.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff8800431eadb to fffff960001ea6b4
STACK_TEXT:
fffff880`0d637ae0 fffff880`0431eadb : fffff8a0`042c1030 00000000`00000002 fffff880`0d637c00 fffff900`c00bf010 : win32k!DxgkEngFindViewDesktopPosition+0x68
fffff880`0d637b20 fffff880`04321aa2 : fffff880`0d637c98 fffff880`0d637c98 fffff8a0`001d4800 fffff880`0d637c30 : dxgkrnl!CCD_BTL_ACTIVE_PATHS_COLLECTOR::_FillActivePathsDesktopPosition+0x183
fffff880`0d637b60 fffff880`04316a47 : fffff880`0d637c98 ffffffff`c000022e 00000000`00000000 fffff880`0d637c30 : dxgkrnl!CCD_BTL::RetrieveActiveTopology+0xba
fffff880`0d637be0 fffff880`04319050 : 00000000`00000008 00000000`00000008 00000000`00000002 00000001`ffffffff : dxgkrnl!CCD_TOPOLOGY::RetrieveActive+0x23
fffff880`0d637c10 fffff880`04317226 : 00000000`00000000 00000000`00020008 00000000`00000000 00000000`00000000 : dxgkrnl!CCD_TOPOLOGY::_FillPathsActiveFlags+0x50
fffff880`0d637c90 fffff880`042c63bf : 00000000`0000000f 00000000`00000000 00000000`00000000 fffff800`02ec21fa : dxgkrnl!CCD_TOPOLOGY::RetrievePersisted+0x7b2
fffff880`0d637f10 fffff960`0021df33 : 00000000`00000010 fffff880`0d6380f8 00000000`00000001 00000000`00000018 : dxgkrnl!DxgkGetPathsModality+0x337
fffff880`0d638080 fffff960`000b2640 : 00000000`00000000 fffff900`c0761420 00000000`00000000 00000000`00000008 : win32k!FreePathsModality+0x28f
fffff880`0d6380b0 fffff960`000b23e5 : 00000000`ffff0000 fffff900`c243f000 00000000`fffffffe 00000000`05d24560 : win32k!DrvEnumDisplaySettings+0x220
fffff880`0d638160 fffff800`02ebc993 : fffffa80`0d15e9d0 fffff880`0d638220 00000000`000000bc 00000000`ffffffff : win32k!NtUserEnumDisplaySettings+0x45
fffff880`0d6381a0 00000000`7732814a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0011e588 fffff800`02eb5080 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7732814a
fffff880`0d6385c0 00000000`00000001 : fffff800`02ec6cff fffff900`c080fe40 fffff960`000f6dd0 00000000`0000009e : nt!KiCallUserMode
fffff880`0d6385c8 fffff800`02ec6cff : fffff900`c080fe40 fffff960`000f6dd0 00000000`0000009e fffff880`0d638d70 : 0x1
fffff880`0d6385d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x19f
CHKIMG_EXTENSION: !chkimg -lo 50 -db !win32k
37 errors : !win32k (fffff960001ea094-fffff960001eaf94)
fffff960001ea090 d6 ff ff 48 *8a 0d 3e 00 15 00 e8 f5 c4 ff ff 48 ...H..>........H
...
fffff960001ea110 6c 09 f4 ff 4c 8b 9b b0 09 00 00 4d *81 db 75 04 l...L......M..u.
...
fffff960001ea130 00 00 00 45 33 c0 e8 25 a7 f2 ff 48 *8a cb e8 2d ...E3..%...H...-
...
fffff960001ea1b0 c0 75 04 33 *52 eb 04 48 8d 50 18 48 *0d 4c 24 40 .u.3R..H.P.H.L$@
...
fffff960001ea200 48 85 c9 74 0c ff 15 4d 5f 11 00 ff *11 87 62 11 H..t...M_.....b.
...
fffff960001ea280 00 48 85 c9 *34 0c ff 15 cc 5e 11 00 ff 15 06 62 .H..4....^.....b
fffff960001ea290 11 00 48 8b *1c 24 30 48 8b 74 24 38 48 83 c4 20 ..H..$0H.t$8H..
fffff960001ea2a0 5f e9 2a 54 *b6 ff 90 90 90 90 90 90 48 8b c4 48 _.*T........H..H
...
fffff960001ea300 10 01 00 00 41 3b cc 73 44 42 80 3c *21 00 74 0c ....A;.sDB.<!.t.
...
fffff960001ea400 5c c3 90 90 90 90 90 90 48 83 ec 28 *23 c9 e8 81 \.......H..(#...
...
fffff960001ea4b0 e8 af dd 04 00 48 8d 4c 24 38 e8 81 *36 f3 ff 48 .....H.L$8..6..H
...
fffff960001ea590 01 e8 06 de *d2 ff 48 8b c8 48 89 44 24 20 48 85 ......H..H.D$ H.
...
fffff960001ea5b0 0c 45 3b ca *34 50 41 3b d0 74 4b f6 40 24 e0 74 .E;.4PA;.tK.@$.t
...
fffff960001ea620 90 90 90 90 *10 90 90 90 8b 11 b8 01 00 00 00 2b ...............+
...
fffff960001ea6b0 24 58 72 60 *01 0f ba 63 38 11 72 58 49 8b 83 c8 $Xr`...c8.rXI...
...
fffff960001ea8a0 28 ba 0a 00 00 00 66 89 44 24 2a 48 *0d 44 24 58 (.....f.D$*H.D$X
...
fffff960001ea910 00 41 3b c4 *06 8c 86 00 00 00 48 8b 74 24 40 33 .A;.......H.t$@3
fffff960001ea920 c0 48 8b cb *40 8b fe 66 f2 af 48 f7 d1 8d 3c 09 .H..@..f..H...<.
...
fffff960001eaa00 48 89 5c 24 *00 48 89 6c 24 10 48 89 74 24 18 57 H.\$.H.l$.H.t$.W
fffff960001eaa10 48 83 ec 20 48 8b d9 48 8b 09 e8 f9 *ae ff ff 48 H.. H..H.......H
...
fffff960001eaa90 e8 03 c1 ff *df 48 8b 0b 48 8b 5c 24 30 48 8b 6c .....H..H.\$0H.l
...
fffff960001eabb0 4c 8b e8 41 *01 e5 fc 39 75 04 75 64 39 75 00 75 L..A...9u.ud9u.u
...
fffff960001eacb0 00 00 00 41 *98 44 78 64 64 8d 4a f1 ff 15 8e 54 ...A.Dxdd.J....T
...
fffff960001ead90 00 45 33 c0 *a8 c7 9a f2 ff 48 8b cf e8 8b fc f3 .E3......H......
fffff960001eada0 ff 48 8b cf *a8 ef bd ff ff 48 8b cf *28 23 bd ff .H.......H..(#..
fffff960001eadb0 ff 48 8b cf *c8 b7 2d f4 ff 48 8b f8 *40 3b c6 0f .H....-..H..@;..
...
fffff960001eae10 90 90 90 90 *4a 89 5c 24 10 48 89 4c 24 08 55 56 ....J.\$.H.L$.UV
...
fffff960001eae30 f3 14 00 33 *ad 45 33 e4 48 85 d2 74 *00 48 8b ca ...3.E3.H..t.H..
...
fffff960001eaf10 74 07 48 39 *25 75 f3 33 ff 48 85 ff 74 52 83 7f t.H9%u.3.H..tR..
fffff960001eaf20 14 00 76 51 48 8b 83 20 0a 00 00 48 *81 c0 74 0d ..vQH.. ...H..t.
...
fffff960001eaf80 e8 13 bc ff *fd 48 8b cb e8 47 bb ff *f7 48 8b cb .....H...G...H..
fffff960001eaf90 e8 db 2b f4 *7f 48 8b d8 48 85 c0 0f 85 bf fe ff ..+..H..H.......
MODULE_NAME: memory_corruption
IMAGE_NAME: memory_corruption
FOLLOWUP_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MEMORY_CORRUPTOR: STRIDE
STACK_COMMAND: .cxr 0xfffff8800d637110 ; kb
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE
BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE
Followup: memory_corruption
--------- |
| My System Specs |
| . |
| |
| 22 Sep 2010 | #4 |
| | I have only ran the memory test for 2 passes, so I will go ahead and run a minimum of 6 passes and if it throws any errors I will test them one by one as you have suggested. I will also remove and reinstall the nVidia drivers with your directions. Thanks for the response and hope to get back to you soon. Blue |
| My System Specs |
| 23 Sep 2010 | #5 |
| | I ran the MEMTEST86+ over night, it was about to get 5 passes in, found no errors. I then stripped the nVidia Graphics and PhysX drivers, per your instructions rebooted and installed the newest release. I did leave the nVidia Chipset drivers installed though. I will run on battery power again and see if it crashes. Thanks, Blue |
| My System Specs |
| 23 Sep 2010 | #6 |
| | Well after switching to battery power it crashed after about 10 minutes. I have attached the dump file. Thanks, Blue |
| My System Specs |
| 28 Sep 2010 | #7 |
| | Anyone have anymore thoughts? Thanks, Blue |
| My System Specs |
 |
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