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Windows 7: BSODs Studio XPS 13 -1340

21 Sep 2010   #1

Windows 7 Ultimate x64
 
 
BSODs Studio XPS 13 -1340

I've had this Dell Studio XPS 13 (Model 1340) for about 6 months and it Blue Screens quite a bit. I did reinstall Windows 7 x64 from the Dell OEM Microsoft disk (not the crappy recovery type disk), even after the reinstall still blue screens. When plugged into power it doesn't blue screen as often, maybe twice. When on battery power it almost crashes within an hour. The issue I'm having is its always a different blue screen and different drivers. I have tested and replaced the memory,the motherboard, even the battery, still no luck. I have attached the requested files. If anything else is needed I'm sure someone will ask. Thanks in advanced.

Thanks,
Blue

My System SpecsSystem Spec
.

22 Sep 2010   #2

Windows 7 Ultimate x64
 
 

Any thoughts?

Blue
My System SpecsSystem Spec
22 Sep 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Blue Sassley View Post
Any thoughts?

Blue

Hi Blue

Of the 18 crashes 10 directly point to memory corruption and about 3 more indirectly. How did you test your memory? with what app, and for how long?

Several of the BugChecks point to video involvement so I would also re-install the video driver as directed below.

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

let us know the results and tell us if you need further assistance


ken J



Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091410-25225-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02e4d000 PsLoadedModuleList = 0xfffff800`0308ae50
Debug session time: Tue Sep 14 13:51:03.945 2010 (GMT-4)
System Uptime: 0 days 0:43:51.755
Loading Kernel Symbols
...............................................................
................................................................
........................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960001ea6b4, fffff8800d637110, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001ea6b4, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800d637110, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!DxgkEngFindViewDesktopPosition+68
fffff960`001ea6b4 010f            add     dword ptr [rdi],ecx

CONTEXT:  fffff8800d637110 -- (.cxr 0xfffff8800d637110)
rax=fffff900c00bf010 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa800d15e9d0 rsi=fffff8a0042c1038 rdi=0000000000000000
rip=fffff960001ea6b4 rsp=fffff8800d637ae0 rbp=fffff8a0042c10b0
 r8=0000000000000000  r9=0000000000000000 r10=fffff880009ead80
r11=fffff900c00bf010 r12=0000000000000000 r13=ffffffffc000022e
r14=0000000000000000 r15=ffffffffc0000023
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
win32k!DxgkEngFindViewDesktopPosition+0x68:
fffff960`001ea6b4 010f            add     dword ptr [rdi],ecx ds:002b:00000000`00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800431eadb to fffff960001ea6b4

STACK_TEXT:  
fffff880`0d637ae0 fffff880`0431eadb : fffff8a0`042c1030 00000000`00000002 fffff880`0d637c00 fffff900`c00bf010 : win32k!DxgkEngFindViewDesktopPosition+0x68
fffff880`0d637b20 fffff880`04321aa2 : fffff880`0d637c98 fffff880`0d637c98 fffff8a0`001d4800 fffff880`0d637c30 : dxgkrnl!CCD_BTL_ACTIVE_PATHS_COLLECTOR::_FillActivePathsDesktopPosition+0x183
fffff880`0d637b60 fffff880`04316a47 : fffff880`0d637c98 ffffffff`c000022e 00000000`00000000 fffff880`0d637c30 : dxgkrnl!CCD_BTL::RetrieveActiveTopology+0xba
fffff880`0d637be0 fffff880`04319050 : 00000000`00000008 00000000`00000008 00000000`00000002 00000001`ffffffff : dxgkrnl!CCD_TOPOLOGY::RetrieveActive+0x23
fffff880`0d637c10 fffff880`04317226 : 00000000`00000000 00000000`00020008 00000000`00000000 00000000`00000000 : dxgkrnl!CCD_TOPOLOGY::_FillPathsActiveFlags+0x50
fffff880`0d637c90 fffff880`042c63bf : 00000000`0000000f 00000000`00000000 00000000`00000000 fffff800`02ec21fa : dxgkrnl!CCD_TOPOLOGY::RetrievePersisted+0x7b2
fffff880`0d637f10 fffff960`0021df33 : 00000000`00000010 fffff880`0d6380f8 00000000`00000001 00000000`00000018 : dxgkrnl!DxgkGetPathsModality+0x337
fffff880`0d638080 fffff960`000b2640 : 00000000`00000000 fffff900`c0761420 00000000`00000000 00000000`00000008 : win32k!FreePathsModality+0x28f
fffff880`0d6380b0 fffff960`000b23e5 : 00000000`ffff0000 fffff900`c243f000 00000000`fffffffe 00000000`05d24560 : win32k!DrvEnumDisplaySettings+0x220
fffff880`0d638160 fffff800`02ebc993 : fffffa80`0d15e9d0 fffff880`0d638220 00000000`000000bc 00000000`ffffffff : win32k!NtUserEnumDisplaySettings+0x45
fffff880`0d6381a0 00000000`7732814a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0011e588 fffff800`02eb5080 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7732814a
fffff880`0d6385c0 00000000`00000001 : fffff800`02ec6cff fffff900`c080fe40 fffff960`000f6dd0 00000000`0000009e : nt!KiCallUserMode
fffff880`0d6385c8 fffff800`02ec6cff : fffff900`c080fe40 fffff960`000f6dd0 00000000`0000009e fffff880`0d638d70 : 0x1
fffff880`0d6385d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeWaitForSingleObject+0x19f


CHKIMG_EXTENSION: !chkimg -lo 50 -db !win32k
37 errors : !win32k (fffff960001ea094-fffff960001eaf94)
fffff960001ea090  d6  ff  ff  48 *8a  0d  3e  00  15  00  e8  f5  c4  ff  ff  48 ...H..>........H
...
fffff960001ea110  6c  09  f4  ff  4c  8b  9b  b0  09  00  00  4d *81  db  75  04 l...L......M..u.
...
fffff960001ea130  00  00  00  45  33  c0  e8  25  a7  f2  ff  48 *8a  cb  e8  2d ...E3..%...H...-
...
fffff960001ea1b0  c0  75  04  33 *52  eb  04  48  8d  50  18  48 *0d  4c  24  40 .u.3R..H.P.H.L$@
...
fffff960001ea200  48  85  c9  74  0c  ff  15  4d  5f  11  00  ff *11  87  62  11 H..t...M_.....b.
...
fffff960001ea280  00  48  85  c9 *34  0c  ff  15  cc  5e  11  00  ff  15  06  62 .H..4....^.....b
fffff960001ea290  11  00  48  8b *1c  24  30  48  8b  74  24  38  48  83  c4  20 ..H..$0H.t$8H.. 
fffff960001ea2a0  5f  e9  2a  54 *b6  ff  90  90  90  90  90  90  48  8b  c4  48 _.*T........H..H
...
fffff960001ea300  10  01  00  00  41  3b  cc  73  44  42  80  3c *21  00  74  0c ....A;.sDB.<!.t.
...
fffff960001ea400  5c  c3  90  90  90  90  90  90  48  83  ec  28 *23  c9  e8  81 \.......H..(#...
...
fffff960001ea4b0  e8  af  dd  04  00  48  8d  4c  24  38  e8  81 *36  f3  ff  48 .....H.L$8..6..H
...
fffff960001ea590  01  e8  06  de *d2  ff  48  8b  c8  48  89  44  24  20  48  85 ......H..H.D$ H.
...
fffff960001ea5b0  0c  45  3b  ca *34  50  41  3b  d0  74  4b  f6  40  24  e0  74 .E;.4PA;.tK.@$.t
...
fffff960001ea620  90  90  90  90 *10  90  90  90  8b  11  b8  01  00  00  00  2b ...............+
...
fffff960001ea6b0  24  58  72  60 *01  0f  ba  63  38  11  72  58  49  8b  83  c8 $Xr`...c8.rXI...
...
fffff960001ea8a0  28  ba  0a  00  00  00  66  89  44  24  2a  48 *0d  44  24  58 (.....f.D$*H.D$X
...
fffff960001ea910  00  41  3b  c4 *06  8c  86  00  00  00  48  8b  74  24  40  33 .A;.......H.t$@3
fffff960001ea920  c0  48  8b  cb *40  8b  fe  66  f2  af  48  f7  d1  8d  3c  09 .H..@..f..H...<.
...
fffff960001eaa00  48  89  5c  24 *00  48  89  6c  24  10  48  89  74  24  18  57 H.\$.H.l$.H.t$.W
fffff960001eaa10  48  83  ec  20  48  8b  d9  48  8b  09  e8  f9 *ae  ff  ff  48 H.. H..H.......H
...
fffff960001eaa90  e8  03  c1  ff *df  48  8b  0b  48  8b  5c  24  30  48  8b  6c .....H..H.\$0H.l
...
fffff960001eabb0  4c  8b  e8  41 *01  e5  fc  39  75  04  75  64  39  75  00  75 L..A...9u.ud9u.u
...
fffff960001eacb0  00  00  00  41 *98  44  78  64  64  8d  4a  f1  ff  15  8e  54 ...A.Dxdd.J....T
...
fffff960001ead90  00  45  33  c0 *a8  c7  9a  f2  ff  48  8b  cf  e8  8b  fc  f3 .E3......H......
fffff960001eada0  ff  48  8b  cf *a8  ef  bd  ff  ff  48  8b  cf *28  23  bd  ff .H.......H..(#..
fffff960001eadb0  ff  48  8b  cf *c8  b7  2d  f4  ff  48  8b  f8 *40  3b  c6  0f .H....-..H..@;..
...
fffff960001eae10  90  90  90  90 *4a  89  5c  24  10  48  89  4c  24  08  55  56 ....J.\$.H.L$.UV
...
fffff960001eae30  f3  14  00  33 *ad  45  33  e4  48  85  d2  74 *00  48  8b  ca ...3.E3.H..t.H..
...
fffff960001eaf10  74  07  48  39 *25  75  f3  33  ff  48  85  ff  74  52  83  7f t.H9%u.3.H..tR..
fffff960001eaf20  14  00  76  51  48  8b  83  20  0a  00  00  48 *81  c0  74  0d ..vQH.. ...H..t.
...
fffff960001eaf80  e8  13  bc  ff *fd  48  8b  cb  e8  47  bb  ff *f7  48  8b  cb .....H...G...H..
fffff960001eaf90  e8  db  2b  f4 *7f  48  8b  d8  48  85  c0  0f  85  bf  fe  ff ..+..H..H.......

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

STACK_COMMAND:  .cxr 0xfffff8800d637110 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------
My System SpecsSystem Spec
.


22 Sep 2010   #4

Windows 7 Ultimate x64
 
 

I have only ran the memory test for 2 passes, so I will go ahead and run a minimum of 6 passes and if it throws any errors I will test them one by one as you have suggested. I will also remove and reinstall the nVidia drivers with your directions. Thanks for the response and hope to get back to you soon.

Blue
My System SpecsSystem Spec
23 Sep 2010   #5

Windows 7 Ultimate x64
 
 

I ran the MEMTEST86+ over night, it was about to get 5 passes in, found no errors.

I then stripped the nVidia Graphics and PhysX drivers, per your instructions rebooted and installed the newest release. I did leave the nVidia Chipset drivers installed though.

I will run on battery power again and see if it crashes.

Thanks,
Blue
My System SpecsSystem Spec
23 Sep 2010   #6

Windows 7 Ultimate x64
 
 

Well after switching to battery power it crashed after about 10 minutes. I have attached the dump file.

Thanks,
Blue
My System SpecsSystem Spec
28 Sep 2010   #7

Windows 7 Ultimate x64
 
 

Anyone have anymore thoughts?

Thanks,
Blue
My System SpecsSystem Spec
Reply

 BSODs Studio XPS 13 -1340




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