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Windows 7: BSOD & Unexpected Shutdown Crash

22 Sep 2010   #1

Windows 7 Ultimate x64 Version 6.1.7600 Build 7600
 
 
BSOD & Unexpected Shutdown Crash

Please help!!!

I have a new dell 1747 laptop that I have re-imaged twice and am still having crash problems. I have installed the most up to date drivers from both dell and the individual companies that make the components of my system.

Any help would be greatly appreciated.

Thank you in advance.

Adam

My System SpecsSystem Spec
.

23 Sep 2010   #2
Microsoft MVP

 
 

Although the most likely cause of this error is your Broadcom Widcomm Bluetooth USB Filter, I have to wonder if there's a hardware issue that's causing this, or, if there's a Windows issue causing this.

Please start by running SFC.EXE /SCANNOW from an elevated (Run as administrator) Command Prompt.

Then, try removing your Bluetooth drivers and then install the latest version available from the Dell website.

Also, try disabling your USB controllers (in the BIOS, if possible) and do not plug anything into the USB ports while testing.

Because of the past history that you describe, and the BSOD information, I suspect that these procedures won't fix the system. If it's still under warranty, I'd suggest that you return it to the service center for repair.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep 21 23:48:21.685 2010 (UTC - 4:00)
System Uptime: 0 days 1:36:33.150
Probably caused by : usbehci.sys ( usbehci!EHCI_sMode_PollEndpointSlot+131 )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 23:54:24.376 2010 (UTC - 4:00)
System Uptime: 0 days 0:47:42.857
Probably caused by : ntkrnlmp.exe ( nt!PopIrpWorker+392 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`02fa1ea2 fffff880`0a6d8a58 fffff880`0a6d82c0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 23:04:41.089 2010 (UTC - 4:00)
System Uptime: 0 days 0:37:57.555
BugCheck FE, {8, 6, b, fffffa800832f000}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`0832f000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 16 23:00:46.410 2010 (UTC - 4:00)
System Uptime: 0 days 5:26:57.987
BugCheck FE, {8, 6, b, fffffa8008337b20}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`0000000b fffffa80`08337b20
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep 14 06:04:53.341 2010 (UTC - 4:00)
System Uptime: 0 days 2:42:14.822
*** WARNING: Unable to verify timestamp for btusbflt.sys
*** ERROR: Module load completed but symbols could not be loaded for btusbflt.sys
Probably caused by : usbehci.sys ( usbehci!EHCI_RemoveQueueHeadFromPeriodicList+7a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff880`03e27332 fffff880`03585208 fffff880`03584a70
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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 BSOD & Unexpected Shutdown Crash





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