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Windows 7: Help Please - Blue Screen of death


22 Sep 2010   #1

windows 7 64bit
 
 
Help Please - Blue Screen of death

Hey guys

I know there is a correct way to post about blue screen crashes and I would like to follow the procedure

but unfortunately it doesnt seem to be working for me. I have followed the steps in the link below to the tee (twice) and both times it does not produce the Windows_NT6_BSOD_jcgriff2 folder.

http://www.sevenforums.com/crashes-d...tructions.html

does anyone konw why this is happening?

would it be ok if i copy and pasted the error codes I have been receiving from the blue screen crash in a post for everyones help?

please let me know

thanks

My System SpecsSystem Spec
.

23 Sep 2010   #2
Microsoft MVP

 
 

At a minimum, please upload the memory dump files and MSINFO32 report:
Quote:
Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.
My System SpecsSystem Spec
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 Help Please - Blue Screen of death




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