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Windows 7: Hangs/Freezes when using Add/Remove Programs

22 Sep 2010   #1
crate

Windows 7 Ultimate 32bit
 
 
Hangs/Freezes when using Add/Remove Programs

Hi All.

I have had some different kind of problems lately, one of them was a BSOD, so many system checks already have been donem including all the basic ones. (See other post: http://www.sevenforums.com/crashes-d...code-50-a.html)

Most of them solved, but I still cannot use the Add/Remove programs in a normal boot.
In Safe Mode I have no problems at all.

Every time I open Add/Remove programs, and the list is being called and generated, the system just hangs right there, not listing all the programs I have installed.

I am using Windows 7 Ultimate 32 bit build 7600.


My System SpecsSystem Spec
22 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

OK Im Back


Lets diagnose
Try in safe mode, if it works properly follow the clean boot procedure to find the cause.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows
My System SpecsSystem Spec
23 Sep 2010   #3
crate

Windows 7 Ultimate 32bit
 
 

Hello again Richard :-)

Ok. You are really suspecting this to be a hardware issue?
I have no other problems but this at the moment.
My System SpecsSystem Spec
23 Sep 2010   #4
crate

Windows 7 Ultimate 32bit
 
 

Oh sorry - I thought it was a link for another process of Clean Boot.

Well, I will perform the troubleshooting in the link as soon as I get home.

Thank you so far.
My System SpecsSystem Spec
23 Sep 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The fact that it works in safe mode, would indicate not hardware. Try the clean boot, that will tell us a lot.
My System SpecsSystem Spec
23 Sep 2010   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

A quick check for a possible suspect: Disable 100% all of your anti-virus, anti-spyware, super duper firewall.

Now how are things running?
My System SpecsSystem Spec
23 Sep 2010   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The clean boot will give the results if it is Anti Virus
My System SpecsSystem Spec
23 Sep 2010   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Actually, not against all av type of software. Sometime perform a "clean" boot and then run Autoruns and you will be surprised at what is still running.

I do agree 100% that trying a clean boot would be my second choice, that is right behind simply disabling the av type of software. My experience that AV type software is responsible for many, many slow downs. My third choice if the first two fail, is then to have him run malware bytes and if problem still persists to have him investigate a couple of the areas revealed by autoruns.
My System SpecsSystem Spec
23 Sep 2010   #9
crate

Windows 7 Ultimate 32bit
 
 

And hello to Karlsnooks too..

Well, my AV is currently MSE and I really do not suspect that because I had these problems before it was installed.

I will do the clean boot, and from there run Autoruns and then I post what I see.

Give me a couple of hours, as I am still not home yet.
My System SpecsSystem Spec
23 Sep 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

That clean boot has solved many similar problems.
My System SpecsSystem Spec
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