Windows 7: BSOD Win 7 x64 with all required info

AurA · 22 Sep 2010

Windows 7 x64 Professional
- the original installed OS on the system : Still the same
- OEM version
- Age of system (hardware): 2 months
- Age of OS installation :NO reinstalls

2 types of bsod's namely either a page_fault_error or a system_exception.

Capt.Jack Sparrow · 22 Sep 2010

Hello and Welcome !

Seems like few things are going on. First you need to uninstall DAEMON Tools completely and using this guide to remove the Duplex driver sptd.sys that uses which is notorious for BSOD DuplexSecure - FAQ

Then uninstall Norton Internet Security and run the Removal Tool Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Bugcheck:

Code:

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc).  If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 0000000000000007, A driver has unlocked a page more times than it locked it
Arg2: 00000000000b31c9, page frame number
Arg3: 00000000000b29bd, current share count
Arg4: 0000000000000000, 0

Debugging Details:
------------------


BUGCHECK_STR:  0x4E_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  MOM.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d29f09 to fffff80002cc9740

STACK_TEXT:  
fffff880`07e307b8 fffff800`02d29f09 : 00000000`0000004e 00000000`00000007 00000000`000b31c9 00000000`000b29bd : nt!KeBugCheckEx
fffff880`07e307c0 fffff800`02cab77c : 00000000`000b31c9 00000000`000003ec fffff8a0`08a89f28 fffff8a0`08a89de0 : nt! ?? ::FNODOBFM::`string'+0x16dc6
fffff880`07e30800 fffff800`02fb100d : fffffa80`06da5750 fffff6fc`40071d08 fffff8a0`00000002 00000000`00000000 : nt!MiValidateImagePages+0x3ac
fffff880`07e308a0 fffff800`02fb0720 : ffffffff`ffffffff 00000000`00000001 fffff8a0`08aad000 00000000`0000006b : nt!MiSwitchBaseAddress+0x61
fffff880`07e308d0 fffff800`02fc47ce : 00000000`00000004 00000000`01000000 00000000`00000000 00000000`00000000 : nt!MiRelocateImageAgain+0x100
fffff880`07e30920 fffff800`02fba013 : fffff880`07e30b80 00000000`00000000 00000000`00000000 fffff880`07e30b78 : nt!MmCreateSection+0x302
fffff880`07e30b30 fffff800`02cc8993 : fffffa80`07c84060 00000000`002ff0f8 fffff880`07e30bc8 00000000`002ff2c8 : nt!NtCreateSection+0x162
fffff880`07e30bb0 00000000`776401fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`002ff0d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x776401fa


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+16dc6
fffff800`02d29f09 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+16dc6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x4E_7_nt!_??_::FNODOBFM::_string_+16dc6

BUCKET_ID:  X64_0x4E_7_nt!_??_::FNODOBFM::_string_+16dc6

Followup: MachineOwner

Hope this helps,
Captain

AurA · 23 Sep 2010

Are u sure Norton is causing a BSOD. i'll remove daemon tools right now.

Tews · 23 Sep 2010

Norton is a known cause of BSOD crashes on some computers, so it is suggested to remove it as a part of the trouble shooting process... If your computer stops crashing, then you can, if you wish, reinstall it, or replace it with Microsoft Security Essentials

AurA · 23 Sep 2010

Uinstalled Norton and still got that page_fault_error with some dxgmms1.sys driver being mentioned.

CarlTR6 · 23 Sep 2010

Quote: Originally Posted by AurA

Uinstalled Norton and still got that page_fault_error with some dxgmms1.sys driver being mentioned.

Can you upload that mini dump for us? dxgmms1.sys is Direct X and is likely not the cause. It is probably being affected by something else such as a video driver, network adapter driver, antivirus scanner, firewall, etc.

Windows 7: BSOD Win 7 x64 with all required info

BSOD Win 7 x64 with all required info problems?