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Windows 7: BSOD - new Dell PC - random BSOD

22 Sep 2010   #1

Windows 7 Home 64 bit i think
BSOD - new Dell PC - random BSOD

x64, I think
- the original installed OS on the system?
- an OEM
- What is the age of system (hardware)? less than 1 month
- have not reinstalled
Dell, WIN 7 Home

Can't read the dump files and when the machine blue screens, the message doesn't stay up long enough for me to capture the exact error. Lots of 0000000x

Have run anti-spyware, anti-malware and am running Zone alarm firewall, anti-virus, etc.
BSOD started about 5 days ago....

Unsure what to do, any help appreciated. Wondered if some windows updates started the issue or did un-installing McAfee start this mess.
Attached zip as instructions say to do.
Regards - heidi

My System SpecsSystem Spec

22 Sep 2010   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit

Hello and Welcome !

First looking at the post itself i got an idea why is going on. Zone Alarm is notorious for BSOD. Please uninstall it and use the Cleanup Tool and remove the left over files. Then if you had installed McAfee before run the Removal Tool and clean the left over files. Then install Microsoft Security Essentials.

Run SFC /SCANNOW Command - System File Checker


This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show the corrected stack.
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff80002a3dec0

Debugging Details:






LAST_CONTROL_TRANSFER:  from fffff80002a74ca9 to fffff80002a75740

fffff800`00ba4d28 fffff800`02a74ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`02a73172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff800`02a3dec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`02d97c20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58


fffff800`02a73172 90              nop


SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
Hope this helps,
My System SpecsSystem Spec
23 Sep 2010   #3

Windows 7 Home 64 bit i think

Thanks. I ran the system check and the disk cleanup. No errors on the system check. No more BSOD's at this point. Gonna monitor over the next few days to see if this truly solved things.
Regards - Heidi
My System SpecsSystem Spec


 BSOD - new Dell PC - random BSOD

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