|22 Sep 2010||#1|
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BSOD - new Dell PC - random BSOD
x64, I think
- the original installed OS on the system?
- an OEM
- What is the age of system (hardware)? less than 1 month
- have not reinstalled
Dell, WIN 7 Home
Can't read the dump files and when the machine blue screens, the message doesn't stay up long enough for me to capture the exact error. Lots of 0000000x
Have run anti-spyware, anti-malware and am running Zone alarm firewall, anti-virus, etc.
BSOD started about 5 days ago....
Unsure what to do, any help appreciated. Wondered if some windows updates started the issue or did un-installing McAfee start this mess.
Attached zip as instructions say to do.
Regards - heidi
|My System Specs|
|22 Sep 2010||#2|
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Hello and Welcome !
First looking at the post itself i got an idea why is going on. Zone Alarm is notorious for BSOD. Please uninstall it and use the Cleanup Tool and remove the left over files. Then if you had installed McAfee before run the Removal Tool and clean the left over files. Then install Microsoft Security Essentials.
Run SFC /SCANNOW Command - System File Checker
UNEXPECTED_KERNEL_MODE_TRAP (7f) This means a trap occurred in kernel mode, and it's a trap of a kind that the kernel isn't allowed to have/catch (bound trap) or that is always instant death (double fault). The first number in the bugcheck params is the number of the trap (8 = double fault, etc) Consult an Intel x86 family manual to learn more about what these traps are. Here is a *portion* of those codes: If kv shows a taskGate use .tss on the part before the colon, then kv. Else if kv shows a trapframe use .trap on that value Else .trap on the appropriate frame will show where the trap was taken (on x86, this will be the ebp that goes with the procedure KiTrap) Endif kb will then show the corrected stack. Arguments: Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT Arg2: 0000000080050031 Arg3: 00000000000406f8 Arg4: fffff80002a3dec0 Debugging Details: ------------------ BUGCHECK_STR: 0x7f_8 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff80002a74ca9 to fffff80002a75740 STACK_TEXT: fffff800`00ba4d28 fffff800`02a74ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx fffff800`00ba4d30 fffff800`02a73172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 fffff800`00ba4e70 fffff800`02a3dec0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2 fffff880`02d97c20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SeAccessCheckFromState+0x58 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiDoubleFaultAbort+b2 fffff800`02a73172 90 nop SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: nt!KiDoubleFaultAbort+b2 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4c1c44a9 FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2 BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2 Followup: MachineOwner ---------
|My System Specs|
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