Seemingly Random dxgkrnl.sys BSODs

Page 3 of 3 FirstFirst 123

  1. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #21

    Reinstall Acronis then uninstall it. It's still causing problems on your system. Use Revo uninstaller to ensure you get rid of everything. Then check Program Files (x86) and rename the entire Acronis folder to something else.

    There are no new memory dumps in the uploaded files, but there are at least 2 dump files that haven't been captured (from 23 and 24 Sep). Please do the following:
    Upload Dump Files:
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
    PS - I don't appreciate the use of Read Receipts in PM's, please do not use them when corresponding with me.
      My Computer
    Quote Quote

  3. amf66
    Posts : 38
    Windows 7 64-bit
    Thread Starter
       New #22

    I have tried installing several different builds (starting with the latest) of Acronis True Image Home 2009 and each time I receive an error message that reads "The installation was interrupted before Acronis True Image Home could be installed. You need to restart the installer to try again." I have searched for a solution to this problem but have found no help. I've posted a question about this in the Acronis forums, but is there any way to safely remove the remnants of a program without reinstalling it and uninstalling it?

    Also, I've looked in both the Minidump folder and the Windows folder. The newest dump is from September 22nd and I believe that has already been put in the crash dumps I uploaded earlier. I changed the settings to make Minidumps as instructed in the link.

    I apologize for using a Read Receipt in my PM.
      My Computer
    Quote Quote

  4. amf66
    Posts : 38
    Windows 7 64-bit
    Thread Starter
       New #23

    I used a trial version of Revo Uninstaller Pro to completely uninstall Acronis and I've gotten rid of all of its drivers. So far I haven't had any more blue screens.
      My Computer
    Quote Quote

  6. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #24

    That's good to hear!
    Then we wait for the next BSOD.
    Hopefully that wait will be a long one! :0)

    With the amount of involvement of Acronis - along with the great amount of problems that it caused you - I really suspect that it was the problem.
      My Computer
    Quote Quote

  7. amf66
    Posts : 38
    Windows 7 64-bit
    Thread Starter
       New #25

    I have some bad news again. Today I turned on my computer and everything was fine. I then started Starcraft II and was greeted with a blue screen referencing dxgkrnl.sys. I restarted my computer and got to the "Starting Windows" screen. I then got another blue screen right after the animation finished. I've attached a picture of that blue screen since I can't get Windows and the dumps. I then restarted my computer again and started Startup Repair. It told me that it was going to do a system restore so I decided to go ahead with that. It then gave me an error message that said "The instruction at 0xfx40584d referenced memory at 0x00000008. The memory could not be read. Click on OK to terminate the program" I've attached a picture of this also. I clicked OK and tried to complete a System Restore manually at the screen in Startup Repair that gives you several options. I think that my RAM may be fried again so I'm running Memtest86+ overnight. If anyone has another idea of what might be wrong or what I can do to get into Windows to post the crash dumps please reply!

    Thank you very much!
      My Computer
    Quote Quote

  8. amf66
    Posts : 38
    Windows 7 64-bit
    Thread Starter
       New #26

    Last night ran Memtest86+ for 10 passes and it found nothing wrong with my RAM. I'm going to format my hard drive and reinstall Windows after I use a Linux live CD to back up everything.
      My Computer
    Quote Quote

  10. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #27

    The STOP 0x7B usually points to the hard drive. BSOD Index
    If there are issues with the reinstallation, try this free Hard Drive diagnostic: HD Diagnostic (read the details at the link)
      My Computer
    Quote Quote

 
Page 3 of 3 FirstFirst 123

  Related Discussions
Seemingly random BSODs
in BSOD Help and Support

I'm not sure how much more information I could have put into the title, so sorry if it's insufficient. The problem started the day I built my computer, which was the 4th of December, 2014. The first BSOD I encountered was when I shut down my computer for the first time, after it had 'shut...
Seemingly random BSODs
in BSOD Help and Support

Getting BSODs at random, but it seems as though most of the time it's because I alt tab into or out of a full screen program. This might of course be confirmation bias. Got this when I logged back on, maybe it can help: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF96000164283 ...
Hi Guys. I'd appreciate some help here. I've been getting BSODs for quite a while now and would like some help in finding a solution. Attached is my SF zip. Looking at the dmp files, it seems it's either ntoskrnl or (dxgkrnl, dxgmms1, nvlddmkm). I have no idea what this means.
Seemingly random BSODs?
in BSOD Help and Support

Okay, so I *thought* my computer was fine, but yesterday it started p*ssing me off again. What a surprise... If you knew how many BSODs this friggin system has gone through, you would be surprised. Anyway, I've gotten 2 BSODs since I thought it was fixed. No minidump files have been produced and...
Seemingly Random BSODs
in BSOD Help and Support

I have just built this computer and now i'm getting random BSODs. These are all fresh components except of a recycled video card. I've installed all motherboard drivers except for jmicron jmb36x driver which causes problems with my CD-Drive. Anyways these BSODs happen about 3 times a week,...
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 10:57.
Find Us