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Windows 7: BSOD"S analysis

23 Sep 2010   #1

Windows 7 Pro 64
 
 
BSOD"S analysis

Hello Everyone,

I am working with a windows 7 64 bit custom build, The last time we had a debug read they found out that the Autodesk appliation called Revit.exe was the cause of the crash. I have a open case with Autodesk Software vendor. The version of this software is supposedly 64 bit compatible, some of the reports that I received from the debugs indicate the the revit.exe application if the cause of the crash that occurs only when closing the application, right before a full pc shutdown. I am including the minidump files that I ran on the pc earlier today.

My System SpecsSystem Spec
.

25 Sep 2010   #2

Windows 7 Pro 64
 
 

Was there a problem with the file I uploaded. No one has replied yet? Thanks,
My System SpecsSystem Spec
25 Sep 2010   #3

64-bit Windows 8.1 Pro
 
 

The dmp(s) point to ntkrpamp.exe or ntoskrnl.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. Enable driver verifier using the following procedures ...

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff80002c82780, fffff8800858ede0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )

Followup: MachineOwner
---------
The following drivers are out of date and need to be updated...

Code:
fffff880`02a6d000 fffff880`02aa1000   ino_fltr ino_fltr.sys Thu Oct 18 15:55:51 2007 (4717BA47)
fffff880`078d8000 fffff880`078e6000   nccache  nccache.sys  Fri Mar 27 13:54:56 2009 (49CD12F0)
fffff880`01149000 fffff880`01168000   NCFilter NCFilter.sys Fri Mar 27 14:31:42 2009 (49CD1B8E)
fffff880`06de5000 fffff880`06e00000   ncfsd    ncfsd.sys    Fri Mar 27 14:30:53 2009 (49CD1B5D)
fffff880`02aef000 fffff880`02b06000   ncioctl  ncioctl.sys  Fri Mar 27 14:31:06 2009 (49CD1B6A)
fffff880`02ba8000 fffff880`02bbf000   nciom    nciom.sys    Fri Mar 27 13:55:12 2009 (49CD1300)
fffff880`02b28000 fffff880`02b40000   ncp      ncp.sys      Fri Mar 27 13:55:32 2009 (49CD1314)
fffff880`078bf000 fffff880`078d8000   ncpfsp   ncpfsp.sys   Fri Mar 27 13:55:47 2009 (49CD1323)
fffff880`02b18000 fffff880`02b28000   ncpl     ncpl.sys     Fri Mar 27 13:53:53 2009 (49CD12B1)
fffff880`01114000 fffff880`01135000   NCRecognizer NCRecognizer.sys Fri Mar 27 14:31:37 2009 (49CD1B89)
fffff880`01168000 fffff880`01173000   NCUncFilter NCUncFilter.sys Fri Mar 27 14:31:49 2009 (49CD1B9
fffff880`02b85000 fffff880`02b8f000   ndm      ndm.sys      Fri Mar 27 13:54:04 2009 (49CD12BC)
fffff880`02b8f000 fffff880`02ba8000   ndmndap  ndmndap.sys  Fri Mar 27 13:54:27 2009 (49CD12D3)
fffff880`079d3000 fffff880`079f6000   nds4     nds4.sys     Fri Mar 27 13:56:05 2009 (49CD1335)
fffff880`078b4000 fffff880`078bf000   ndslpp   ndslpp.sys   Fri Mar 27 13:56:16 2009 (49CD1340)
fffff880`02b5e000 fffff880`02b6d000   niam     niam.sys     Fri Mar 27 13:56:31 2009 (49CD134F)
fffff880`04093000 fffff880`0409f000   nicm     nicm.sys     Fri Mar 27 13:53:33 2009 (49CD129D)
fffff880`02b4d000 fffff880`02b5e000   nipctl   nipctl.sys   Fri Mar 27 13:54:43 2009 (49CD12E3)
fffff880`02b40000 fffff880`02b4d000   nscm     nscm.sys     Fri Mar 27 13:56:49 2009 (49CD1361)
fffff880`02b7a000 fffff880`02b85000   nsns     nsns.sys     Fri Mar 27 13:57:01 2009 (49CD136D)
fffff880`02b6d000 fffff880`02b7a000   nsvccost nsvccost.sys Fri Mar 27 13:57:22 2009 (49CD1382)
fffff880`00c54000 fffff880`00c7f000   nvstor   nvstor.sys   Wed May 20 02:45:37 2009 (4A13A711)
fffff880`02b06000 fffff880`02b18000   xtxplat  xtxplat.sys  Fri Mar 27 13:57:53 2009 (49CD13A1)
My System SpecsSystem Spec
.


08 Nov 2011   #4

Windows 7 Pro 64
 
 

Hi

The User experiences random blue screens with no pattern. We ran the BSOD analysis tool on 9/4 and would like to see if you can assist in identifying the cause for these crashes. the last incident was dated on the 4th of November, and a few going back to 8/17/2011.

This is a IBM T410 product series T25184JU with 4GB of RAM,
Windows 7 64 bit,
Novell Client 2 for Windows 7.

I will include the results for the analysis tool in this post.

Thanks,
My System SpecsSystem Spec
Reply

 BSOD"S analysis





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