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Windows 7: Can’t cancel shut down. Forced to force quit

25 Sep 2010   #1
Cyclops0

windows xp 32bit
 
 
Can’t cancel shut down. Forced to force quit

Every time I try to shut down or restart my pc i get a grey screen with text saying
“1 program still needs to close
Waiting for explore.exe
Playing log off sound…”
And the options “force quit” or “cancel”.

I can force quit and shut down/restart with no problem, but if I click cancel nothing happens. I’ve tried leaving applications running like firefox and ms word while shutting down to see if that would enable the option but nothing changed.
Also, occasionally windows won’t respond or delay an action. I’ve only noticed these problems after I reinstalled windows 7.

How can I fix the explore.exe and grey screen problem?


My System SpecsSystem Spec
.

25 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Diagnose using clean boot
Then report back. I guess the AVirus
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
My System SpecsSystem Spec
25 Sep 2010   #3
cybercore

Windows 7 x64
 
 

Literally it means you haven't closed 1 of those programs, and it prompts to let you know so you can prevent data loss. Are there actually any explorer windows open when shutting down? What AV do you have, your antivirus may be keeping it busy.
My System SpecsSystem Spec
.


25 Sep 2010   #4
Cyclops0

windows xp 32bit
 
 

I used clean boot and the explorer.exe didn’t come up, when I left a few programs running and restarted, I was able to press cancel. before if explorer.exe was in the list of programs that needed shutting or was the only one, I couldn’t press cancel and go back only force quit or it would shut down after a few seconds.

I’m using AVG free edition thinking of changing.
My System SpecsSystem Spec
25 Sep 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Try Microsoft Secutity Essentials. Very little problems reported with its use. I use it, also.
My System SpecsSystem Spec
25 Sep 2010   #6
Cyclops0

windows xp 32bit
 
 

Thanks, I’ll give it a try
My System SpecsSystem Spec
Reply

 Can’t cancel shut down. Forced to force quit




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