BSOD - help please


  1. Posts : 5
    windows 7 64bit
       #1

    BSOD - help please


    Hey guys

    About 4 weeks ago now I built a new PC and since then it has been randomly crashing causing BSOD.

    Initially the error message was that it had something to do with my drivers, so I fomratted the computer and re-installed windows and all the drivers.

    Now when it crashes a different error message appears and Im not sure where to go from here.

    Any help would be much appreciated, thanks.

    Attached is the Windows_BSOD folder

    I am running windows 7 64bit on the following system:
    Gigabyte 890xa-ud3 - motherboard
    Gigabyte ATI HD 5800 - gpu
    G Skill 8g DDR3 - ram
    Antec True Power 750w - psu
    Coolmaster TX3 - cooling
      My Computer


  2. Posts : 5
    windows 7 64bit
    Thread Starter
       #2

    Not sure if i need to add this information also

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 3081
    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC000001D
    BCP2: FFFFFA8007FE7A13
    BCP3: 0000000000000002
    BCP4: 00000000FFFFFF00
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    cheers
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #3

    What settings have you used for Driver Verifier?
    Although there's only 2 memory dumps, I'm already starting to wonder about hardware issues.
    Please run these free, bootable diagnostics:
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    Memory Diagnostics (read the details at the link)
    HD Diagnostic (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Sep 22 07:56:15.499 2010 (UTC - 4:00)
    System Uptime: 0 days 2:05:42.794
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Xdpc_Signal+2b )
    BUGCHECK_STR:  0x1E_c000001d
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  iexplore.exe
    Bugcheck code 0000001E
    Arguments ffffffff`c000001d fffffa80`07fe7a13 00000000`00000002 00000000`ffffff00
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Wed Sep 22 05:49:09.218 2010 (UTC - 4:00)
    System Uptime: 0 days 1:28:54.513
    Probably caused by : fltmgr.sys ( fltmgr!FltpFastIoQueryBasicInfo+0 )
    BUGCHECK_STR:  0xc9_11
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  iexplore.exe
    Bugcheck code 000000C9
    Arguments 00000000`00000011 fffff880`01067cb0 00000000`000000f0 00000000`00000000
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
      
      My Computer


  4. Posts : 5
    windows 7 64bit
    Thread Starter
       #4

    Thanks for the links Usasma

    I have already run memtest86 on each individual memory card

    that test came back with no errors

    I will run the HDD test tomorrow before I leave for work

    I was suggested by a friend to run prime95, the benchamrking software. To see if this made my pc BSOD, as it usualy seems to happen when I play games or download content from the internet.

    Do you think that might help?
      My Computer


  5. Posts : 5,705
    Win7 x64 + x86
       #5

    It can't hurt to run Prime95 - but do the hard drive test first.
      My Computer


  6. Posts : 5
    windows 7 64bit
    Thread Starter
       #6

    Ok

    So I have finished running the HD test, and it came back with no errors.

    With the test though, I downloaded and ran the Seatools test instead of the Samsung one, becuase I could not find the correct.

    How do I run the driver verfier? I try to set one up, but im not sure if it worked correctly because when I completed it and reboote my pc nothing happened.
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #7

    Driver Verifier instructions:
    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
    Code:
    Delete these registry keys (works in XP, Vista, Win7):
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
    More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
      My Computer


 

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