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Windows 7: BSOD issue on new Win 7 machine

31 Oct 2010   #11
Microsoft MVP


An interesting error from the event log:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2010-10-29T09:18:04.040
Event ID: 17
Task: N/A
Level: Warning
Opcode: Info
Keyword: N/A
User: S-1-5-19
Computer: Bob-PC
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Busevice:Function: 0x0:0x3:0x0
Vendor IDevice ID: 0x8086:0x340a
Class Code: 0x30400
This is a STOP 0x124 with the first parameter of 4 (PCI Express error rather than from the CPU). I saw these a while back and then they just disappeared. All STOP 0x124's that I've seen over the last 6 months or more have had the first parameter of 0

The last system event before the 10/29 freeze was a Windows Defender update at 09:21:30.675

So, #1 suspicion is viruses, #2 is something bad in the PCI Express.
You have 3 PCI Express slots (and one PCI slot) on that motherboard. What's in the PCI Express slots?
Remove everything from the PCI Express slots. Try another PCI Express video card (either borrow one, or purchase one that you can return) and see if it has errors. The next step (if it still errors) is to try a PCI video card to see if the PCI Express slots are bad.

My System SpecsSystem Spec
31 Oct 2010   #12

Win 7 Ultimate x64

Dear usasma,

Thanks for the tips in the last two posts. Good stuff!!

HD issues: I tried the system with SSD only and HD only, and didn't see an issue, so I don't think it is either disk drive. However thanks for the HD diag links. I did run the Intel SSD testing and there were a number of tuneup recommendations they had that should be beneficial. I will run the HD tests as well, for completeness.

Mem: I had done the perf95 memory test, however I'll give the other mem diags you pointed to a try also, although I don't suspect them at this point.

Based on what I've seen I agree with your suggestions of the top two suspects:

I did try Norton 2011 - it found a couple low risk items.

I only have one card in the PCI slots: PCI Express 2.0 x16 slot has my GeoForce GTX470. I had run some video stress tests. I'll see if I can get another video card for testing - that's a great idea. With the various tests everything has been swapped except the video card - so maybe that's it.

It's very odd to me that the problem only occurs once in a day, and right after the first login of the day. Seems like it must be related to some start up configuration that is based on a "new day".

After I finish the tests above, I guess the only thing left is to rebuild the OS.

Thanks again for your time, help and excellent suggestions!

My System SpecsSystem Spec

 BSOD issue on new Win 7 machine

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