64-bit explorer.exe crashes even when not running


  1. sbdresner
    Posts : 6
    XP/7
       New #1

    64-bit explorer.exe crashes even when not running


    Recently (in the past couple of weeks) 64-bit explorer.exe crashes even when not running (just sitting in taskbar). "Windows Explorer Not Responding" pops up. After explorer.exe is "Restarted" or "Closed", the taskbar is cleared and then restored, but with Desktop Gadget Gallery added.

    Clean installation of 64-bit Windows 7 Home Premium on new box. Browser is Firefox.

    I ran SFC a couple of times but it closes without comment when it reaches 100%. No log file is generated.

    I've run four different virus scans.

    Any assistance greatly appreciated.
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  3. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #2

    I believe that you're having a "hang" rather than a "crash"
    Please do this for a hang: Generating a memory dump for a hung process
    Please do this for a crash: Generating a memory dump for a crashing process

    Other info on troubleshooting explorer.exe crashes: Troubleshooting Explorer.exe Crashing Issues
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  4. sbdresner
    Posts : 6
    XP/7
    Thread Starter
       New #3

    Many thanks, usasma. I'm ready for the next time explorer hangs.
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