I bought a new HP laptop about 3 weeks ago. It seemed to be going fine until it started to crash randomly. I called up HP and they did a bios update. The problem was solved for a couple of days, but the problem returned. Then, I was told to do a reformat the laptop back to factory default. That seemed to solve the problem again, but it has been reappearing again now. I have no faith in HP solving my problem. I have ran the short and long hard disk test and it came out clean. I ran the memory test and it passed too. I have also ran sfc /scannow which also turns out clean. My freezes have been completely random. It has froze when I have been playing games, surfing web on Firefox, and even when I just had turned on the laptop and left it on idle. I am not sure if there is any other information you would like to provide.