Windows 7: BSOD on Sleep/ Hibernate

rossdono · 06 Oct 2010

Hey guys, newbie here, but any help you might have would be awesome.

I've been having an issue with my PC for the last few weeks where it crashes on sleep or hibernate and when it returns, it says it's recovered from a BSOD. Pretty bizarre- I wasn't having this before, but after looking around seemingly a few others are having similar issues.

I've followed the BSOD instructions in my zip file- any chance anyone can help at all

Big Thanks!

- Windows 7 x64
- the original installed OS on the system? Yes- fresh install
- an OEM or full retail version? Retail version
- OEM = came pre-installed on system
- Full Retail = you purchased it from retailer

- What is the age of system (hardware)? Less than a year
- What is the age of OS installation (have you re-installed the OS?) Same as PC

rossdono · 07 Oct 2010

Any ideas?

usasma · 07 Oct 2010

The MSINFO32 report shows BSOD's due to your Rt64win7.sys driver - a component of your Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC

Please:
- download the latest Windows 7 64 bit drivers for your network card: Realtek
- uninstall the current drivers
- install the freshly downloaded drivers and monitor for further BSOD's

Please uninstall Catalyst Control Center and Daemon Tools as they are known to cause BSOD's on some Windows 7 systems. Should you need them, feel free to reinstall a fresh copy once we're finished.

Code from the full analysis:

Code:

FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Oct  6 02:13:54.828 2010 (UTC - 4:00)
System Uptime: 1 days 12:44:53.343
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03554060 fffff800`00b9c518 fffffa80`02c9ee10
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Oct  1 02:38:10.140 2010 (UTC - 4:00)
System Uptime: 0 days 0:38:23.656
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03546060 fffff800`00b9c518 fffffa80`031d5010
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 29 18:09:00.750 2010 (UTC - 4:00)
System Uptime: 0 days 4:39:38.265
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03551a20 fffff800`00b9c518 fffffa80`032b9730
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

usasma · 07 Oct 2010

Please have a look at the KB articles in this link: BSOD Index
Many of them refer to issues with Sleep and hibernation.

Windows 7: BSOD on Sleep/ Hibernate

BSOD on Sleep/ Hibernate problems?