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Windows 7: A Variety of BSoDs

08 Oct 2010   #1

Windows 7 Home Premium 64-bit
 
 
A Variety of BSoDs

Hey everyone,

I've been watching this forum for a while and it seems like a good place to get help with Windows 7. In late May I bought a new computer and it was fine until about August when I started getting BSoD errors. Some of them are hardware errors and others were something else. I tried the suggestions given to me at the official Microsoft forums and some of the suggestions these forums offer for 124 errors. So far I've updated my BIOS, my video, sound and ethernet card drivers, reinstalled Windows, let Memtest 86+ run for about 22 passes (no errors found), and dusted inside of my tower, including the CPU cooler. The computer case has a temperature display and it always reads around 87 to 100F, which seems normal.

Since updating my BIOS and video/sound/ethernet drivers the BSoD errors aren't as persistent but they still occur every few weeks. I'm not sure if something's wrong with my motherboard, CPU, or if some faulty drivers and software are causing my BSoD errors. Any insight to what might be wrong would be really helpful!

My minidump files are attached, although I had some errors with Perfmon and attached a picture of the said errors. And here is some additional information:


64-bit edition Windows 7 Home Premium
This is the original OS that came with the system
It is an OEM version
The OS was reinstalled
The computer was purchased in late May and the hardware is only a few months old

My System SpecsSystem Spec
08 Oct 2010   #2

Windows 7 Ultimate 32 bit
 
 

Hi, and welcome to the forums. Sorry to learn that you are having problems. Let me request that you follow the instructions in the tutorial below. That will give us system information to supplement the mini dumps. Often we can find clues that the mini dumps don't give us. We will be glad to help you.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
My System SpecsSystem Spec
08 Oct 2010   #3

Windows 7 Home Premium 64-bit
 
 

Thanks for the welcome!

I did follow instructions the best I could. Is there anything else my zip file is missing? As I said, I did have some errors when I ran the Performance Monitor. =/
My System SpecsSystem Spec
.


08 Oct 2010   #4

Windows 7 Ultimate 32 bit
 
 

I got it. I had a corrupted download. Sorry about that. I will take a look and be right back.
My System SpecsSystem Spec
08 Oct 2010   #5

Windows 7 Ultimate 32 bit
 
 

I looked at your latest three dumps and all are showing the same error code.
Quote:
Error code 124, WHEA_UNCORRECTABLE_ERROR. A fatal hardware error has occurred. Usual causes: Hardware, Incompatibility, May be driver corruption.
The dumps for a 124 error code only point to hardware and do give a specific cause. However, they do offer some clues. Read the following for troubleshooting a 124 error: [2-Int] Stop 0x124 - what it means and what to try.

Before we start testing hardware, you can eliminate some known BSOD causes. I find the following outdated drivers on your system. Older drivers can and do cause memory corruption and crashes.

ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Also, please uninstall Norton/Symantec using this uninstall tool:Info > Tool. Not only are the drivers outdated, but all versions of Norton are known to cause BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place and make sure Windows Firewall is turned on.

Reboot and run your computer. Let's see if you get further BSOD's and what the error codes are. If you do have further crashes, we will start testing hardware.
My System SpecsSystem Spec
08 Oct 2010   #6

Windows 7 Home Premium 64-bit
 
 

Thanks for the fast reply and the advice, I really appreciate it!

I've updated the ASUS driver and verified that it was updated. I also removed Norton Internet Security 2009 via the Symantec tool and replaced with with MS Security Essentials. I'll monitor my computer for BSoDs-- even if I have to bump this thread if too much time passes.

I hope this does the trick as I'd hate to have to replace any hardware, but thankfully it's still under my PC manufacturer's warranty. I'm just amused (not in a good way) how many drivers need to be updated for Windows 7 and how Norton gives some PCs problems. Case in point my mother's Windows 7 PC, a run-of-the-mill Compaq purchased in January has had zero problems even with Norton NIS '09. Meanwhile this custom built gaming PC has had quite a few problems. In the end, I guess configuration and compatibility are everything when it comes to computers. Other than that I'm really liking Windows 7, it's quite an upgrade over XP.

Thanks again for the help! *crosses fingers.*
My System SpecsSystem Spec
08 Oct 2010   #7

Windows 7 Ultimate 32 bit
 
 

You are wecome and I hope what you did solves the problem. I suspect the real problem was the ASACPI driver; it is almost guaranteed to cause crashes. When troubleshooting, if the dumps do not point to a specific cause, you have to use a process of elimination and remove all known causes. After your system is stable again, you can reinstall Norton and try it if you wish. However, I do not recommend doing so.

Win 7 is a totally different OS from XP and even different from Vista. That is the reason for all of the upgrades.
My System SpecsSystem Spec
08 Oct 2010   #8

Windows 7 Home Premium 64-bit
 
 

So far, so good! I just got from work and my computer greeted me in normal sleep mode instead of a blue screen. I'm hoping the problem was just a very outdated driver. Either way I should know in a few more days. I probably won't reinstall Norton on this machine but I have other copies installed on other computers, so I'm not losing my money's worth. MS Security Essentials seems like a decent alternative and I can't beat the price.


I'll keep you guys notified of any changes.
My System SpecsSystem Spec
09 Oct 2010   #9

Windows 7 Ultimate 32 bit
 
 

Very good news and I hope your system continues to run BSOD free. MSE is a good alternative and another is Avast (free). Avast works well with Windows. Thanks for the update. Let us know in a couple of more days and, hopefully, we can mark this one as solved.
My System SpecsSystem Spec
01 Nov 2010   #10

Windows 7 Home Premium 64-bit
 
 

Oh man, the system was looking really stable for nearly the last month. Then I woke up this morning to find another blue screen. It is still the dreaded 124 error. In the last month I've not changed any of my settings. I'm still using MS Security Essentials and such. While the system is definitely more stable (thanks to your help ), I'd like to nip the issues of BSoDs in the bud.

Also, I have to head out to work early today so I might not be able to reply to anything until late tonight or early tomorrow morning.

Thanks again in advance for any help!
My System SpecsSystem Spec
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