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Windows 7: Windows Explorer Not Responding

10 Oct 2010   #1
AjayK47

Windows 7 Pro 64 bit
 
 
Windows Explorer Not Responding

Hi - Can any one help with the above error which has started repeatedly happening when either clicking on "Start" or sometimes "Internet Explorer 8"

The details are:

Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Hang Signature: 7b67
Hang Type: 16897
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 7b676df8497201f45c40dc23ba67f84a
Additional Hang Signature 2: 9e90
Additional Hang Signature 3: 9e90249be26e35facd61ba097c4e9b58
Additional Hang Signature 4: 4c4a
Additional Hang Signature 5: 4c4ad7529a34983b6293625c48169922
Additional Hang Signature 6: 4c4a
Additional Hang Signature 7: 4c4ad7529a34983b6293625c48169922


I am running WIN7 Pro 32 bit.


My System SpecsSystem Spec
.

10 Oct 2010   #2
Dinesh

Windows® 8 Pro (64-bit)
 
 

My System SpecsSystem Spec
10 Oct 2010   #3
AjayK47

Windows 7 Pro 64 bit
 
 

Thanks - The scan did not find any intetgrity violations.

The error is now occuring about every 5 minutes when I click on virtually anything.

Any further help appreciated.
My System SpecsSystem Spec
.


10 Oct 2010   #4
Dinesh

Windows® 8 Pro (64-bit)
 
 

Use ShellExView - Shell Extension Manager For Windows and see what all things are running in explorer. Additionally, you may use Process Explorer to find out what's running under explorer.exe.
My System SpecsSystem Spec
10 Oct 2010   #5
AjayK47

Windows 7 Pro 64 bit
 
 

Hi Dinesh,

Thanks for this but the results of these two suggestions are beyond my knowledge to interpret.

Is there anyting easier that could help me?

Thanks
My System SpecsSystem Spec
10 Oct 2010   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by AjayK47 View Post
Hi Dinesh,

Thanks for this but the results of these two suggestions are beyond my knowledge to interpret.

Is there anyting easier that could help me?

Thanks
There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

Let us know if you need help with any of this.

Ken
My System SpecsSystem Spec
10 Oct 2010   #7
AjayK47

Windows 7 Pro 64 bit
 
 

Thanks zizgag3143,

I resorted to restoring the system to 4 days ago before I had read your post. All now seems ok for the time being but will get back if it starts to reoccur.

The only major things I have done to my computer in the last couple of weeks is replace both SATA hard drives as the existing were rather old. Restored the OS using a system image. Also installed one of the old hard drives as a 3rd spare drive in the slot previously occupied by the floppy drive. Could I maybe be putting too much strain on the 375w PSU?
My System SpecsSystem Spec
10 Oct 2010   #8
AjayK47

Windows 7 Pro 64 bit
 
 

Hi Ken,

Just had a look at eventvwr and it still seems to have retained the current log despite having done a restore.

The main error which occurs multiple times is.

Source - Search
Event IDs - 7042, 7040, 7010, 3058, 3028, 3029
Task Category - Gatherer

Also

Source Search
Event ID 9002
Task Category - Search Service

Does any of this give a clue to the problem that occured.

Your help is much appreciated.
My System SpecsSystem Spec
10 Oct 2010   #9
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by AjayK47 View Post
Hi Ken,

Just had a look at eventvwr and it still seems to have retained the current log despite having done a restore.

The main error which occurs multiple times is.

Source - Search
Event IDs - 7042, 7040, 7010, 3058, 3028, 3029
Task Category - Gatherer

Also

Source Search
Event ID 9002
Task Category - Search Service

Does any of this give a clue to the problem that occurred.

Your help is much appreciated.
While investigating the rest of the event id's I thought I would relay one 9002 indicates the log is full. It may be preventing you from further logging.


Ken

edit: the rest of the event id's refer to problems initializing applications and reporting them. If you haven't run a system file check yet you should

SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
11 Oct 2010   #10
AjayK47

Windows 7 Pro 64 bit
 
 

Thank you

Have run SFC which reported no problems.

Have also cleared the logs.

No more problems as yet but of course I did restore the system from 4 days ago. I think the problem may have started after an Adobe Reader update. Would this be a possibility?

Cheers
My System SpecsSystem Spec
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