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Windows 7: Win 7 x64 explorer crashes

11 Oct 2010   #1

win 7 64 ultimate
 
 
Win 7 x64 explorer crashes

Hi,

I have the problem with the windows explorer crashng all the time. I've done the ShellExView thing and still get crashes, I've run the SFC /scannow and all is ok except for one error with the AMD version os opservices.dll, but as I'm using an Intel processor and the intel version iof opservices.dll is ok I think I can ignore that.

I've set the registry catch and attached the dump here.

If anyone can give me a pointer as to the cause of these crashes on my machine I'd be eternally grateful.

My System SpecsSystem Spec
.

11 Oct 2010   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by StuartLockey View Post
Hi,

I have the problem with the windows explorer crashng all the time. I've done the ShellExView thing and still get crashes, I've run the SFC /scannow and all is ok except for one error with the AMD version os opservices.dll, but as I'm using an Intel processor and the intel version iof opservices.dll is ok I think I can ignore that.

I've set the registry catch and attached the dump here.

If anyone can give me a pointer as to the cause of these crashes on my machine I'd be eternally grateful.
We are getting some strange responses when we try to analyze your crash. Where did you get your OS from? Was it a download or did you purchase it directly?


Ken
My System SpecsSystem Spec
11 Oct 2010   #3

Windows 7 Ultimate 32 bit
 
 

Stuart, follow the instructions in this tutorial so we can take a deeper look at your system.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
My System SpecsSystem Spec
.


11 Oct 2010   #4

win 7 64 ultimate
 
 

It's a full legit version of windows 7. I have an MSDN subscription adn this is one of my subscription copies. Installed from DVD. I downloaded the registry mod from these forums to cause teh dump to occur when the explorer crashed. What else can I do to help?
My System SpecsSystem Spec
11 Oct 2010   #5

win 7 64 ultimate
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Stuart, follow the instructions in this tutorial so we can take a deeper look at your system.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html
This url doesn't seem to work it just jumps direct to this URL http://www.sevenforums.com/ !
My System SpecsSystem Spec
11 Oct 2010   #6

win 7 64 ultimate
 
 

as requested more data
My System SpecsSystem Spec
12 Oct 2010   #7

win 7 64 ultimate
 
 

bump
My System SpecsSystem Spec
13 Oct 2010   #8

win 7 64 ultimate
 
 

Is this more complex than I thought or am I beyond help?
My System SpecsSystem Spec
13 Oct 2010   #9

Windows 7 Ultimate x86 SP1
 
 

Quote   Quote: Originally Posted by StuartLockey View Post
as requested more data
Quote   Quote: Originally Posted by StuartLockey View Post
bump
Quote   Quote: Originally Posted by StuartLockey View Post
Is this more complex than I thought or am I beyond help?
Yes , I think your dump file is unusual with the other. And it indicates heap corruptions which hard to diagnose.

If you have third party firewall, antivirus, internet security -> please uninstall and replace it with MSE.

Perform Clean boot to troubleshoot which software or drivers that cause explorer crashes.

Do windows update because I see your explorer.exe timestamp and version is older than ntdll.dll .
explorer.exe = Fri Oct 30 19:14:21 2009 / version 16450
ntdll.dll = Tue Mar 23 22:58:10 2010 / version 16559
Code:
   Loaded symbol image file: explorer.exe
    Image path: C:\Windows\explorer.exe
    Image name: explorer.exe
    Timestamp:        Fri Oct 30 19:14:21 2009 (4AEBAB8D)
    CheckSum:         002CA0E9
    ImageSize:        002BF000
    File version:     6.1.7600.16450
    Product version:  6.1.7600.16450
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0:023> lmvm ntdll
start             end                 module name
00000000`77970000 00000000`77b1b000   ntdll    T (pdb symbols)          c:\windows\symbols\ntdll.pdb\0F7FCF88442F4B0E9FB51DC4A754D9DE2\ntdll.pdb
    Loaded symbol image file: ntdll.dll
    Image path: C:\Windows\System32\ntdll.dll
    Image name: ntdll.dll
    Timestamp:        Tue Mar 23 22:58:10 2010 (4BA9B802)
    CheckSum:         001B7506
    ImageSize:        001AB000
    File version:     6.1.7600.16559
    Product version:  6.1.7600.16559
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I dont know if that related with your problem but I've checked my windows -> my explorer.exe version/timestamp is newer than ntdll.dll. (Or at least they should have the same year)
CMIIW

Windbg Log:
Code:
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(11d0.180c): Unknown exception - code c0000374 (first/second chance not available)
Unable to load image C:\Windows\System32\ntdll.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntdll.dll
ntdll!NtWaitForSingleObject+0xa:
00000000`779bfd9a c3              ret
0:023> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

Unable to load image C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_fa645303170382f6\comctl32.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for comctl32.dll
*** WARNING: Unable to verify timestamp for explorer.exe
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: kernel32!pNlsUserInfo                         ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Your debugger is not using the correct symbols                 ***
***                                                                   ***
***    In order for this command to work properly, your symbol path   ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: kernel32!pNlsUserInfo                         ***
***                                                                   ***
*************************************************************************

FAULTING_IP: 
ntdll!RtlReportCriticalFailure+62
00000000`77a36df2 eb00            jmp     ntdll!RtlReportCriticalFailure+0x64 (00000000`77a36df4)

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000077a36df2 (ntdll!RtlReportCriticalFailure+0x0000000000000062)
   ExceptionCode: c0000374
  ExceptionFlags: 00000001
NumberParameters: 1
   Parameter[0]: 0000000077aac3f0

DEFAULT_BUCKET_ID:  STATUS_HEAP_CORRUPTION

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0xc0000374 - <Unable to get error code text>

EXCEPTION_CODE: (NTSTATUS) 0xc0000374 - <Unable to get error code text>

EXCEPTION_PARAMETER1:  0000000077aac3f0

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to 00000000779dc53d

FAULTING_THREAD:  ffffffffffffffff

PRIMARY_PROBLEM_CLASS:  STATUS_HEAP_CORRUPTION

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_HEAP_CORRUPTION

IP_ON_HEAP:  00000000c0000374
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

STACK_TEXT:  
00000000`779dc53d ntdll! ?? ::FNODOBFM::`string'+0x122e4
00000000`77872c7a kernel32!HeapFree+0xa
000007fe`fc0e0ad0 comctl32!DSA_Destroy+0x34
000007fe`feba6be1 shell32!DSA_DestroyCallback+0x4d
000007fe`fec80062 shell32!CDefEventSinkContainer::`scalar deleting destructor'+0xd6
000007fe`fec7ffd4 shell32!CDefEventSinkContainer::Release+0x20
000007fe`fec7ff4e shell32!CItemStore::s_ClearEntry+0x34
000007fe`fc0e0b84 comctl32!DSA_EnumCallback+0x48
000007fe`feba18dd shell32!DSA_EnumCallback+0x4d
000007fe`fec7e216 shell32!CItemStore::DeleteItem+0x87
000007fe`fec7e3c9 shell32!CDefCollection::_RemoveAllItems+0x1d5
000007fe`fec7e91e shell32!CDefCollection::_DestroyCollection+0x92
000007fe`fec7e5d5 shell32!CDefCollection::~CDefCollection+0xc5
000007fe`fec7e4e8 shell32!CDefCollection::`vector deleting destructor'+0x14
000007fe`feb4a53d shell32!CCDBurn::Release+0x25
000007fe`fec792a4 shell32!CDefView::_ReleaseCurrentCollection+0xd9
000007fe`fec7acf2 shell32!CDefView::_DestroyView+0x22d
000007fe`f30a0d72 EXPLORERFRAME!CShellViewProvider::Release+0x33
000007fe`f30a0d02 EXPLORERFRAME!CShellBrowser::_ClearNavigationState+0x49
000007fe`f30a0bb5 EXPLORERFRAME!CShellBrowser::_ReleaseNavigationState+0x17c
000007fe`f30a69e3 EXPLORERFRAME!CShellBrowser::_SwitchNavigationState+0xed
000007fe`f30a55ca EXPLORERFRAME!CShellBrowser::_ActivateNavigation+0xfd
000007fe`f30a5473 EXPLORERFRAME!CShellBrowser::_OnConnectionCreated+0x2b5
000007fe`f30a50ac EXPLORERFRAME!CShellBrowser::OnNavigationResult+0x98
000007fe`f30a4fb1 EXPLORERFRAME!CPendingNavigation::OnConnectionCreated+0x4d
000007fe`f30a27ed EXPLORERFRAME!CShellViewFactory::BeginCreateConnection+0x116
000007fe`f30a2dde EXPLORERFRAME!CShellBrowser::_CreateConnectionForItem+0x36d
000007fe`f30a2a3a EXPLORERFRAME!CShellBrowser::_CreateNewConnection+0xd9
000007fe`f30a2946 EXPLORERFRAME!CShellBrowser::_NavigateToPidl+0x167
000007fe`f30bee59 EXPLORERFRAME!CShellBrowser::_OnGoto+0xeb
000007fe`f30bed83 EXPLORERFRAME!CShellBrowser::WndProcBS+0xc5f
000007fe`f306bb39 EXPLORERFRAME!IEFrameWndProc+0xef


FOLLOWUP_IP: 
shell32!CDefEventSinkContainer::`scalar deleting destructor'+d6
000007fe`fec80062 4883661000      and     qword ptr [rsi+10h],0

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  shell32!CDefEventSinkContainer::`scalar deleting destructor'+d6

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4c4ef25d

STACK_COMMAND:  !heap ; dds 77aac458 ; kb

FAILURE_BUCKET_ID:  STATUS_HEAP_CORRUPTION_c0000374_shell32.dll!CDefEventSinkContainer::_scalar_deleting_destructor_

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_HEAP_CORRUPTION_shell32!CDefEventSinkContainer::_scalar_deleting_destructor_+d6

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer_exe/6_1_7600_16450/4aebab8d/ntdll_dll/6_1_7600_16559/4ba9b802/c0000374/000c6df2.htm?Retriage=1

Followup: MachineOwner
My System SpecsSystem Spec
13 Oct 2010   #10

win 7 64 ultimate
 
 

HI again

OK here is a griff dump from a clean booted machine. I have removed my PCTools firewall before I rebooted and re-ran this dump process.

What more can I provide for you.

btw I've checked 3 windows 7 X64 machines and they all have the same explorer.exe v6.1.7600.16450 dated 31/10/2009. I have run windows update as requested and nothing changed.
My System SpecsSystem Spec
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 Win 7 x64 explorer crashes





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