Windows 7: Apps Crash Computer will not boot up

gausej8 · 11 Oct 2010

When I boot up my Dell Studio Windows 7 Home Premium I get this message
Windows Explorer has stopped working.
If I try to close the program it doesn't do anything...it's like it's in a loop.
Under view details is shows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16450
Application Timestamp: 4aebab8d
Fault Module Name: Explorer.EXE
Fault Module Version: 6.1.7600.16450
Fault Module Timestamp: 4aebab8d
Exception Code: c000041d
Exception Offset: 000000000002cc27
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8b98
Additional Information 2: 8b98c8f926c1074a53ce0b1a583409ec
Additional Information 3: bed5
Additional Information 4: bed5027e8ad7ab3be1406411ab5f2e31

. If I try to click on anything just get a blue circle likes it running. It does this in safe mode or normal. I'm the only user, so I can't see if it's just my profile.
Only thing I can do it ctrl alt del and go to task manager. I can end task for explorer but still can't get to anything.
Thanks

usasma · 13 Oct 2010

Please go into Task Manager, right click on the explorer.exe process and select "Create Dump File"
That'll generate a crash dump for that process. Then zip it up and upload it with your next post.

If you're unable to get at the dump file, then you'll have to consider slaving your hard drive to another system (or using a "live" CD) to backup your data. Then use the Windows installation disks to repair/restore Windows Vista.

gausej8 · 13 Oct 2010

I make the dmp file and zipped.
When I try to upload it to you. I get this message

Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error

Jonathan_King · 13 Oct 2010

I'm not sure why it's giving you that error, but the problem is that the dump is way too big.

.zip attachment limit here: 8 MB

Your file: somewhere in the 50-100 MB range, most likely.

Upload the .zip file to Rapidshare.

karlsnooks · 14 Oct 2010

Gause,
Create a minidump file;

WIN PAUSE/BREAK key combo | in the left-hand pane, click on Advanced System Settings | in the Advanced tab, in the Startup and Recovery section, click on the Settings button | in the System Failure section, under Write Debugging Information, select Small Memory Dump | OK your way out

WIN is the key with the wavy flag.

Notice that the dump will be in the c:\windows\minidump folder.

Now let's see if I can find that link for the preferred way of bundling up all the info the dump readers like.
Dump files - Upload to Seven Forums - Windows 7 Forums

Windows 7: Apps Crash Computer will not boot up

Apps Crash Computer will not boot up problems?