Hi guys. I'm here with a massive, mind-boggling annoying Win 7 64bit problem that - to be honest - I'm at the end of my tether with.
I purchased a Dell Studio XPS8100 (yeah, I should know better) a few months back and from day one I've been getting BSOD / random reboots almost constantly with it. Sometimes it'll do it as I'm logging on the machine or even during a boot-up, just resetting itself and starting again.
It happens randomly, from working with large files in Photoshop, browsing the net, to the machine idling with no programs open/in use and nobody using it and it will just die/freeze/reboot itself.
Dell, being the nice chaps they are, didn't want to know at first, but after much shouting sent an engineer out and he couldn't find anything wrong with it! They basically ended up replacing 2x HDD's (linked together as 1 HDD), CPU, motherboard, fans, power supply (but not the 8gb of ram strangely). As he put in the new motherboard it became apparent that one of the slots was broken on it (!) so another one would need to be sent out. He said it would work, but with only 6gb in it. So I said fine.
That night & weekend the machine never once fell over. When he came back with the new board and with the full 8gb back in, and was out the door, it froze/rebooted again. How I didn't throw it out of the window I don't know.
Seeing as the ram wasn't replaced, I asked Dell (yeah, I covered myself by getting written permission) If I could take one of the sticks out to see if it would behave on 6gb like it did the previous weekend.
Once I'd done that, it worked fine and left it at that (glad that I could finally get some work done!).
Fast forward to this past week and its returned to its old ways of BSOD/freezing/rebooting almost 5-8 times a day randomly with the 6gb in.
Before I start shouting at Dell again and demanding new ram, I've been reading this forum and thought I'd try and see if anyone can help out. A few notes from reading other posts here:
Specs: System Manufacturer/Model Number
- I'm a noob when it comes to computers and stuff like this (hence I'm in this mess).
- I run MSE, no other virus scanners etc (the machine originally came with one but the engineer never replaced it during the reinstall of Windows 7).
- I've checked the Device Manger for yellow triangles (none) and tried updating all the drivers through it, but they all come back as 'Latest driver installed'.
- I ended turning Windows Update off as during before it was updated by the Dell engineer WinUpdate was set to download/install things by itself, but this only seemed to accelerate the number of times it would fall over. Once the reinstall was done I switched all updates off and it hasn't updated since. I know the patches are useful but it just seem to make the machine worse, not better.
Dell Studio XPS 8100 OS
Windows 7 Professional 64bit CPU
Intel Core i5 650 @ 3.20GHz Motherboard
Dell Inc. 0T568R (CPU 1) Memory
(8.0GB) 6.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24) Graphics Card
NVIDIA GeForce GTS 240 Sound Card
Realtek High Definition Audio Monitor(s) Displays
DELL E228WFP @ 1680x1050 Screen Resolution
Standard Dell unit Mouse
Standard Dell unit Hard Drives
1954GB Volume0 (SCSI) - 2x 1TB HDD's
Hopefully there is an answer somewhere, that doesn't involve wrestling with Dell for weeks on end to get some new bits, or worse, the machine sent back whilst I twiddle my thumbs unable to do any work / borrow a spare machine.
Sorry for the long post too - thought best to try explaining everything upfront to save time going backwards/forwards on things.
Thanks in advance.