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Windows 7: windows 7 64 bit


13 Oct 2010   #1

windows7 64
 
 
windows 7 64 bit

Hi, Having a blue screen problem. HP laptop. 4months old, all original.

Thank you for any help in advance.

My System SpecsSystem Spec
.

13 Oct 2010   #2

Windows 7 Professional x64
 
 

Welcome to SF!

Looks like ZoneAlarm is the cause here. There may be more to it though.

Remove ZA with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

Remove Kaspersky with this one: http://support.kaspersky.com/downloa...vremover10.zip

Replace Kaspersky with Microsoft Security Essentials, and let the Windows Firewall do the trick for you.

Update your Realtek Ethernet drivers with these ones: Realtek

...Summary of the BSODs:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Oct 13 21:29:38.018 2010 (UTC - 4:00)
System Uptime: 9 days 9:42:05.174
BugCheck 7F, {8, 80050033, 6f8, fffff8000309eec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 10:54:36.471 2010 (UTC - 4:00)
System Uptime: 0 days 0:52:17.626
BugCheck 7F, {8, 80050033, 6f8, fffff80003089ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct  2 20:17:36.276 2010 (UTC - 4:00)
System Uptime: 0 days 7:03:45.431
BugCheck 7F, {8, 80050033, 6f8, fffff80003045ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
13 Oct 2010   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by oleg View Post
Hi, Having a blue screen problem. HP laptop. 4months old, all original.

Thank you for any help in advance.

Ok all three were BCC 7F and that Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.

It can be a driver, or the hardware itself

I would update the below drivers



Code:
iirsp.sys        fffff880`016e7000    fffff880`016f8000    0x00011000    0x439f418a    12/13/2005 17:47:54                        
nfrd960.sys        fffff880`01600000    fffff880`01610000    0x00010000    0x4485ef94    6/6/2006 17:11:48                        
adpu320.sys        fffff880`015b7000    fffff880`015e6000    0x0002f000    0x45e4c6ff    2/27/2007 20:04:15                        
adpahci.sys        fffff880`01561000    fffff880`015b7000    0x00056000    0x46377921    5/1/2007 13:30:09                        
arc.sys        fffff880`01470000    fffff880`01489000    0x00019000    0x4656035b    5/24/2007 17:27:55                        
SiSRaid2.sys        fffff880`01b36000    fffff880`01b44000    0x0000e000    0x48da86c4    9/24/2008 14:28:20                        
000.fcl        fffff880`08a4a000    fffff880`08a75000    0x0002b000    0x48dcdf7a    9/26/2008 09:11:22                        
sisraid4.sys        fffff880`01b44000    fffff880`01b5c000    0x00018000    0x48e3f1f4    10/1/2008 17:56:04                        
adp94xx.sys        fffff880`014e6000    fffff880`01561000    0x0007b000    0x4939bf42    12/5/2008 19:54:42                        
lsi_fc.sys        fffff880`016f8000    fffff880`01717000    0x0001f000    0x493ef531    12/9/2008 18:46:09                        
arcsas.sys        fffff880`01489000    fffff880`014a4000    0x0001b000    0x496e3ca9    1/14/2009 15:27:37                        
ql2300.sys        fffff880`01834000    fffff880`019d8000    0x001a4000    0x4978fba2    1/22/2009 19:05:06                        
vsmraid.sys        fffff880`01b66000    fffff880`01b90000    0x0002a000    0x4983a701    1/30/2009 21:18:57                        
elxstor.sys        fffff880`01660000    fffff880`016e7000    0x00087000    0x4988ca9b    2/3/2009 18:52:11                        
stexstor.sys        fffff880`01b5c000    fffff880`01b66000    0x0000a000    0x499b4248    2/17/2009 19:03:36                        
amdsbs.sys        fffff880`0141e000    fffff880`01465000    0x00047000    0x49c3e213    3/20/2009 14:36:03                        
iaStorV.sys        fffff880`010aa000    fffff880`011c8000    0x0011e000    0x49dcd76d    4/8/2009 12:57:17                        
lsi_scsi.sys        fffff880`0172a000    fffff880`01749000    0x0001f000    0x49e7ad9e    4/16/2009 18:13:50                        
HpqKbFiltr.sys        fffff880`055e4000    fffff880`055f0000    0x0000c000    0x49f85aae    4/29/2009 09:48:30                        
spldr.sys        fffff880`02284000    fffff880`0228c000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
HpSAMD.sys        fffff880`011c8000    fffff880`011df000    0x00017000    0x4a11f2b5    5/18/2009 19:43:49                        
lsi_sas.sys        fffff880`01362000    fffff880`0137f000    0x0001d000    0x4a11fb47    5/18/2009 20:20:23                        
lsi_sas2.sys        fffff880`01717000    fffff880`0172a000    0x00013000    0x4a11fdf4    5/18/2009 20:31:48                        
megasas.sys        fffff880`01749000    fffff880`01755000    0x0000c000    0x4a1206da    5/18/2009 21:09:46                        
ql40xx.sys        fffff880`01ad7000    fffff880`01b36000    0x0005f000    0x4a1208d3    5/18/2009 21:18:11                        
MegaSR.sys        fffff880`01755000    fffff880`017f9000    0x000a4000    0x4a120aa2    5/18/2009 21:25:54                        
amdsata.sys        fffff880`01400000    fffff880`0141e000    0x0001e000    0x4a12f211    5/19/2009 13:53:21                        
amdxata.sys        fffff880`01465000    fffff880`01470000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
nvraid.sys        fffff880`01042000    fffff880`0106b000    0x00029000    0x4a13a5ac    5/20/2009 02:39:40                        
nvstor.sys        fffff880`01610000    fffff880`0163b000    0x0002b000    0x4a13a711    5/20/2009 02:45:37                        
AVerBDA716x_x64.sys        fffff880`06e75000    fffff880`06fbfc80    0x0014ac80    0x4a28ec4e    6/5/2009 05:58:38                        
enecir.sys        fffff880`0564c000    fffff880`05669000    0x0001d000    0x4a48243a    6/28/2009 22:17:30                        
hpdskflt.sys        fffff880`022fe000    fffff880`02308000    0x0000a000    0x4a54e862    7/8/2009 14:41:38                        
Accelerometer.sys        fffff880`0540f000    fffff880`0541b000    0x0000c000    0x4a54e862    7/8/2009 14:41:38
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


I would also test the ram just in case


Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.


Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.

Let us know if you need help


ken J
My System SpecsSystem Spec
.


14 Oct 2010   #4

windows7 64
 
 

Zone Alarm removed. Will post an update in a couple of days. Thank you again.
My System SpecsSystem Spec
14 Oct 2010   #5

Windows 7 Professional x64
 
 

I suspect that will be the end of your troubles. The 7F BSOD is a trademark of ZoneAlarm, it seems.

Not to say all 7F BSODs are caused by ZoneAlarm, but when I see 7F and ZA in the same dump, I get mighty suspicious.
My System SpecsSystem Spec
07 Nov 2010   #6

windows7 64
 
 

I would like to update. I deleted Zone Alarm and installed Microsoft Security Essentials. Stopped the Blue Screen, but got a Virus and had to reinstall OS 2 times. I did a little more research and got this solution, which has worked. I had to disable NetBIOS on DHCP server. (TCP/IPv4).

Now I’m running Zone Alarm and my laptop is doing fine. Thank you and keep looking, the solutions are out there.
My System SpecsSystem Spec
08 Nov 2010   #7

Windows 7 Professional x64
 
 

Well thank you for the update oleg. Glad your machine is running now.
My System SpecsSystem Spec
Reply

 windows 7 64 bit




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