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| 13 Oct 2010 | #1 |
| | windows 7 64 bit Hi, Having a blue screen problem. HP laptop. 4months old, all original. Thank you for any help in advance. |
My System Specs | |
| 13 Oct 2010 | #2 |
| | Welcome to SF! Looks like ZoneAlarm is the cause here. There may be more to it though. Remove ZA with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe Remove Kaspersky with this one: http://support.kaspersky.com/downloa...vremover10.zip Replace Kaspersky with Microsoft Security Essentials, and let the Windows Firewall do the trick for you. Update your Realtek Ethernet drivers with these ones: Realtek ...Summary of the BSODs: Code:
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Oct 13 21:29:38.018 2010 (UTC - 4:00)
System Uptime: 9 days 9:42:05.174
BugCheck 7F, {8, 80050033, 6f8, fffff8000309eec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct 4 10:54:36.471 2010 (UTC - 4:00)
System Uptime: 0 days 0:52:17.626
BugCheck 7F, {8, 80050033, 6f8, fffff80003089ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 2 20:17:36.276 2010 (UTC - 4:00)
System Uptime: 0 days 7:03:45.431
BugCheck 7F, {8, 80050033, 6f8, fffff80003045ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR: 0x7f_8
PROCESS_NAME: System
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ Last edited by Jonathan_King; 14 Oct 2010 at 12:31 AM.. |
| My System Specs |
| 13 Oct 2010 | #3 |
| | 
Quote: Originally Posted by oleg  Hi, Having a blue screen problem. HP laptop. 4months old, all original. Thank you for any help in advance. Ok all three were BCC 7F and that Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails. It can be a driver, or the hardware itself I would update the below drivers Code: iirsp.sys fffff880`016e7000 fffff880`016f8000 0x00011000 0x439f418a 12/13/2005 17:47:54 nfrd960.sys fffff880`01600000 fffff880`01610000 0x00010000 0x4485ef94 6/6/2006 17:11:48 adpu320.sys fffff880`015b7000 fffff880`015e6000 0x0002f000 0x45e4c6ff 2/27/2007 20:04:15 adpahci.sys fffff880`01561000 fffff880`015b7000 0x00056000 0x46377921 5/1/2007 13:30:09 arc.sys fffff880`01470000 fffff880`01489000 0x00019000 0x4656035b 5/24/2007 17:27:55 SiSRaid2.sys fffff880`01b36000 fffff880`01b44000 0x0000e000 0x48da86c4 9/24/2008 14:28:20 000.fcl fffff880`08a4a000 fffff880`08a75000 0x0002b000 0x48dcdf7a 9/26/2008 09:11:22 sisraid4.sys fffff880`01b44000 fffff880`01b5c000 0x00018000 0x48e3f1f4 10/1/2008 17:56:04 adp94xx.sys fffff880`014e6000 fffff880`01561000 0x0007b000 0x4939bf42 12/5/2008 19:54:42 lsi_fc.sys fffff880`016f8000 fffff880`01717000 0x0001f000 0x493ef531 12/9/2008 18:46:09 arcsas.sys fffff880`01489000 fffff880`014a4000 0x0001b000 0x496e3ca9 1/14/2009 15:27:37 ql2300.sys fffff880`01834000 fffff880`019d8000 0x001a4000 0x4978fba2 1/22/2009 19:05:06 vsmraid.sys fffff880`01b66000 fffff880`01b90000 0x0002a000 0x4983a701 1/30/2009 21:18:57 elxstor.sys fffff880`01660000 fffff880`016e7000 0x00087000 0x4988ca9b 2/3/2009 18:52:11 stexstor.sys fffff880`01b5c000 fffff880`01b66000 0x0000a000 0x499b4248 2/17/2009 19:03:36 amdsbs.sys fffff880`0141e000 fffff880`01465000 0x00047000 0x49c3e213 3/20/2009 14:36:03 iaStorV.sys fffff880`010aa000 fffff880`011c8000 0x0011e000 0x49dcd76d 4/8/2009 12:57:17 lsi_scsi.sys fffff880`0172a000 fffff880`01749000 0x0001f000 0x49e7ad9e 4/16/2009 18:13:50 HpqKbFiltr.sys fffff880`055e4000 fffff880`055f0000 0x0000c000 0x49f85aae 4/29/2009 09:48:30 spldr.sys fffff880`02284000 fffff880`0228c000 0x00008000 0x4a0858bb 5/11/2009 12:56:27 HpSAMD.sys fffff880`011c8000 fffff880`011df000 0x00017000 0x4a11f2b5 5/18/2009 19:43:49 lsi_sas.sys fffff880`01362000 fffff880`0137f000 0x0001d000 0x4a11fb47 5/18/2009 20:20:23 lsi_sas2.sys fffff880`01717000 fffff880`0172a000 0x00013000 0x4a11fdf4 5/18/2009 20:31:48 megasas.sys fffff880`01749000 fffff880`01755000 0x0000c000 0x4a1206da 5/18/2009 21:09:46 ql40xx.sys fffff880`01ad7000 fffff880`01b36000 0x0005f000 0x4a1208d3 5/18/2009 21:18:11 MegaSR.sys fffff880`01755000 fffff880`017f9000 0x000a4000 0x4a120aa2 5/18/2009 21:25:54 amdsata.sys fffff880`01400000 fffff880`0141e000 0x0001e000 0x4a12f211 5/19/2009 13:53:21 amdxata.sys fffff880`01465000 fffff880`01470000 0x0000b000 0x4a12f2eb 5/19/2009 13:56:59 nvraid.sys fffff880`01042000 fffff880`0106b000 0x00029000 0x4a13a5ac 5/20/2009 02:39:40 nvstor.sys fffff880`01610000 fffff880`0163b000 0x0002b000 0x4a13a711 5/20/2009 02:45:37 AVerBDA716x_x64.sys fffff880`06e75000 fffff880`06fbfc80 0x0014ac80 0x4a28ec4e 6/5/2009 05:58:38 enecir.sys fffff880`0564c000 fffff880`05669000 0x0001d000 0x4a48243a 6/28/2009 22:17:30 hpdskflt.sys fffff880`022fe000 fffff880`02308000 0x0000a000 0x4a54e862 7/8/2009 14:41:38 Accelerometer.sys fffff880`0540f000 fffff880`0541b000 0x0000c000 0x4a54e862 7/8/2009 14:41:38 Quote: - search Google for the name of the driver - compare the Google results with what's installed on your system to figure out which device/program it belongs to - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager). - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program. - - Driver manufacturer links are on this page: Drivers and Downloads I would also test the ram just in case Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes. Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots. Let us know if you need help ken J |
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| 14 Oct 2010 | #4 |
| | Zone Alarm removed. Will post an update in a couple of days. Thank you again. |
| My System Specs |
| 14 Oct 2010 | #5 |
| | I suspect that will be the end of your troubles. The 7F BSOD is a trademark of ZoneAlarm, it seems. Not to say all 7F BSODs are caused by ZoneAlarm, but when I see 7F and ZA in the same dump, I get mighty suspicious. |
| My System Specs |
| 07 Nov 2010 | #6 |
| | I would like to update. I deleted Zone Alarm and installed Microsoft Security Essentials. Stopped the Blue Screen, but got a Virus and had to reinstall OS 2 times. I did a little more research and got this solution, which has worked. I had to disable NetBIOS on DHCP server. (TCP/IPv4). Now Im running Zone Alarm and my laptop is doing fine. Thank you and keep looking, the solutions are out there.  |
| My System Specs |
| 08 Nov 2010 | #7 |
| | Well thank you for the update oleg. Glad your machine is running now. |
| My System Specs |
