Random BSOD Win7 64bit


  1. Posts : 2
    Windows 7 Ultimate 64bit
       #1

    Random BSOD Win7 64bit


    Hi,
    hope you can help me with my problem which is very frustrating
    Let's sum up my story...I've bought my pc two weeks ago and experienced no problems during first week, then, a week ago, I started experiencing BSOD on random situations...playing games, surfing the web, working on my pc. The monitor just goes black for 1-2 secs then the infamous BSOD appears.

    I'm linking the zip with the dump files and the health report of my system, hoping it helps :)

    System Information
    -WIn7 64bit Ultimate Edition, original OS installed on system
    -PC and OS age is 2 weeks
    -Asus motherboard P7H55-M PRO
    -Processor Intel i3 530 @ 2.93mhz
    -4Gb ram DD3 1333
    -Ati Radeon HD5770 Vapor-X
      My Computer


  2. Posts : 507
    Windows 7 Ultimate x64 SP1
       #2

    Hi,
    Your dumps have error code:
    - 0x3B = An exception happened while executing a system service routine.
    - 0xA = This indicates that a severe memory management error occurred.
    - 0x4E = This indicates that the page frame number (PFN) list is corrupted.
    - 0x19 = . This indicates that a pool header is corrupt.

    Most of them blame on dxgmms1.sys and memory corruption as the cause.
    Let's start with updating your video driver (use driversweeper to remove the old driver)

    Perform memory test at least 7 passes because there is memory management error code 0xA
    RAM - Test with Memtest86+

    While troubleshooting, it's better to:
    - Remove AVG and replace it with MSE
    - Uninstall Alcohol/Daemon and remove its driver with SPTDinst
    (you may install both after the windows stable)

    These drivers need to update :
    atikmdag.sys --> Ati Video driver
    Rt64win7.sys --> Realtek NIC driver
    HdAudio.sys --> Realtek HD audio
    AsIO.sys --> Asus PCProbe Utility
    sptd.sys --> remove with SPTDinst

    Logs
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffff8a003b3b9a0, fffff8a003b3bf60, 55c0032}
    
    Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDEVICE::CreateDriverAllocations<_DXGK_ALLOCATIONINFO,_DXGKARG_CREATEALLOCATION>+824 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffff8a003b3b9a0, The pool entry we were looking for within the page.
    Arg3: fffff8a003b3bf60, The next pool entry.
    Arg4: 00000000055c0032, (reserved)
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cfd0e0
     fffff8a003b3b9a0 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  Torchlight.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002bf86d3 to fffff80002ac5740
    
    STACK_TEXT:  
    fffff880`09422368 fffff800`02bf86d3 : 00000000`00000019 00000000`00000020 fffff8a0`03b3b9a0 fffff8a0`03b3bf60 : nt!KeBugCheckEx
    fffff880`09422370 fffff880`0425abd0 : ffffffff`c000000d 00000000`00000000 fffff880`4b677844 00000000`00000000 : nt!ExDeferredFreePool+0x12c4
    fffff880`09422420 fffff880`04254455 : fffff8a0`00000000 fffff880`ffffdb0c fffff880`09422690 fffff880`09422870 : dxgkrnl!DXGDEVICE::CreateDriverAllocations<_DXGK_ALLOCATIONINFO,_DXGKARG_CREATEALLOCATION>+0x824
    fffff880`094224c0 fffff880`042571af : fffff8a0`0377f000 fffff880`09422b30 fffff880`09422c01 00000000`00000000 : dxgkrnl!DXGDEVICE::CreateAllocation+0xba9
    fffff880`09422ac0 fffff960`0023b336 : 00000000`000bdea0 00000000`40000040 00000000`34d4d000 00000000`000007d3 : dxgkrnl!DxgkCreateAllocation+0x42b
    fffff880`09422bf0 fffff800`02ac4993 : 00000000`00000001 00000000`2ec11130 00000000`00000001 fffffa80`06a21c60 : win32k!NtGdiDdDDICreateAllocation+0x12
    fffff880`09422c20 00000000`7535119a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`000bde58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7535119a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgkrnl!DXGDEVICE::CreateDriverAllocations<_DXGK_ALLOCATIONINFO,_DXGKARG_CREATEALLOCATION>+824
    fffff880`0425abd0 8bc6            mov     eax,esi
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  dxgkrnl!DXGDEVICE::CreateDriverAllocations<_DXGK_ALLOCATIONINFO,_DXGKARG_CREATEALLOCATION>+824
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgkrnl
    
    IMAGE_NAME:  dxgkrnl.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ac5509e
    
    FAILURE_BUCKET_ID:  X64_0x19_20_dxgkrnl!DXGDEVICE::CreateDriverAllocations__DXGK_ALLOCATIONINFO,_DXGKARG_CREATEALLOCATION_+824
    
    BUCKET_ID:  X64_0x19_20_dxgkrnl!DXGDEVICE::CreateDriverAllocations__DXGK_ALLOCATIONINFO,_DXGKARG_CREATEALLOCATION_+824
    
    Followup: MachineOwner
      My Computer


  3. Posts : 2
    Windows 7 Ultimate 64bit
    Thread Starter
       #3

    Hi, thanks for the answer :P
    Well, I had already installed the most recent ATI drivers (Catalyst 10.9) and removed AVG (installed MSE)...thought Atikmdag.sys was included in Catalyst drivers.
    I'll update all other drivers, do the memory test and see what happens.
    I'll keep you informed
      My Computer


 

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