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Windows 7: BSOD issue

16 Oct 2010   #1

Windows 7 Home Premium 64bit
 
 
BSOD issue

Hi,

I have been receiving the same error screen as other people. Below is the error:

-----------------------
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: a0
BCP1: 0000000000000009
BCP2: FFFFFFFFC0000001
BCP3: 0000000000000001
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\101610-36863-01.dmp
C:\Users\Vaibhav\AppData\Local\Temp\WER-58640-0.sysdata.xml
Read our privacy statement [COLOR=#0072bc !important][COLOR=#0072bc !important]online:[/COLOR][/COLOR]
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

-----------------------

I am attaching a zip file with the Windows_NT6_BSOD_jcgriff2 folder and a snapshot of my perfmon command (it does not give me an option to save, so I am attaching a snapshot in a word file. I have no idea how to save it as HTML).

These are the other details about my system:


- x86 (32-bit) or x64 ?
64 bit
- the original installed OS on the system?
Yes
- an OEM or full retail version?
OEM

- What is the age of system (hardware)?
dont know where to check. The system is 2 months old
- What is the age of OS installation (have you re-installed the OS?)
Never re-installed the OS.


Please help.

My System SpecsSystem Spec
.

17 Oct 2010   #2

Windows 7 Home Premium 64bit
 
 
BSOD issue

Somebody,......
Plz help
My System SpecsSystem Spec
17 Oct 2010   #3

Windows 7 Ultimate 32 bit
 
 

Hi vabby. Welcome to the forum; I am sorry you are having problems. I looked at four of your dumps; all show the same error code.

Stop error code A0, INTERNAL_POWER_ERROR. BSOD Index

These crashes were caused by hibernation. We will have to find what is interfering with hibernation.

Code:
Kernel base = 0xfffff800`02e18000 PsLoadedModuleList = 0xfffff800`03055e50
Debug session time: Sat Oct 16 04:25:47.917 2010 (GMT-4)
System Uptime: 0 days 17:40:37.384
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0, {9, ffffffffc0000001, 1, 0}

Probably caused by : ntkrnlmp.exe ( nt!PopEndMirroring+145 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error.
Arguments:
Arg1: 0000000000000009, A fatal error occurred while preparing the hibernate file.
Arg2: ffffffffc0000001, Status code
Arg3: 0000000000000001, Mirroring phase
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0xA0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030d5665 to fffff80002e88740

STACK_TEXT:  
fffff880`0aa69b08 fffff800`030d5665 : 00000000`000000a0 00000000`00000009 ffffffff`c0000001 00000000`00000001 : nt!KeBugCheckEx
fffff880`0aa69b10 fffff800`030d1464 : ffffffff`ffffffff ffffffff`ffffffff 00000000`00137ff8 00000000`00000000 : nt!PopEndMirroring+0x145
fffff880`0aa69be0 fffff800`030d5925 : fffff880`0aa69d00 fffff880`00000007 00000000`00000000 fffffa80`00000007 : nt!MmDuplicateMemory+0xb64
fffff880`0aa69cd0 fffff800`0312cc06 : fffffa80`05ac1590 fffffa80`03c24b60 00000000`00000000 fffff800`02e805c7 : nt!PopTransitionToSleep+0xd5
fffff880`0aa69d40 fffff800`02e66c26 : fffff800`03002e80 fffffa80`05ac1590 fffff800`03010c40 fffff880`01212a90 : nt!PspSystemThreadStartup+0x5a
fffff880`0aa69d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PopEndMirroring+145
fffff800`030d5665 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PopEndMirroring+145

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+145

BUCKET_ID:  X64_0xA0_IO_DUMPSTACK_INIT_ERROR_nt!PopEndMirroring+145

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`05398000 fffff880`053d6000   1394ohci 1394ohci.sys Wed Oct 14 23:35:12 2009 (4AD69870)
fffff880`00ec5000 fffff880`00f1c000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`03f34000 fffff880`03fbe000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04880000 fffff880`04896000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00de2000 fffff880`00ded000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`072ab000 fffff880`072b6000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00fc8000 fffff880`00fd1000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fd1000 fffff880`00ffb000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`05920000 fffff880`05941000   AtiHdmi  AtiHdmi.sys  Wed Sep 30 09:54:46 2009 (4AC36326)
fffff880`04000000 fffff880`0402c000   atikmpag atikmpag.sys Fri Jan 22 08:07:54 2010 (4B59A32A)
fffff880`048ea000 fffff880`04f2e000   atipmdag atipmdag.sys Fri Jan 22 08:46:46 2010 (4B59AC46)
fffff880`00f8d000 fffff880`00f99000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`067a9000 fffff880`067b2000   BCM42RLY BCM42RLY.sys Tue Dec 08 11:12:34 2009 (4B1E7AF2)
fffff880`05015000 fffff880`05303000   bcmwl664 bcmwl664.sys Tue Dec 08 11:10:06 2009 (4B1E7A5E)
fffff880`02df9000 fffff880`02e00000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`041ac000 fffff880`041bd000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`011dc000 fffff880`011fa000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`0ac00000 fffff880`0ac10000   BthEnum  BthEnum.sys  Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`0ac10000 fffff880`0ac30000   bthpan   bthpan.sys   Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`0ad45000 fffff880`0add1000   bthport  bthport.sys  Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`0ace7000 fffff880`0acff000   BTHUSB   BTHUSB.sys   Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`072b6000 fffff880`0733c000   btwaudio btwaudio.sys Wed Jul 01 09:54:56 2009 (4A4B6AB0)
fffff880`0ac30000 fffff880`0acab000   btwavdt  btwavdt.sys  Thu Jun 25 01:50:13 2009 (4A431015)
fffff880`0acab000 fffff880`0acb7000   btwl2cap btwl2cap.sys Fri Apr 03 20:28:45 2009 (49D6A9BD)
fffff880`0acb7000 fffff880`0acba880   btwrchid btwrchid.sys Thu Jun 25 01:51:37 2009 (4A431069)
fffff960`00640000 fffff960`00667000   cdd      cdd.dll      unavailable (00000000)
fffff880`019aa000 fffff880`019d4000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`040b8000 fffff880`040ca000   circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`01942000 fffff880`01972000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d18000 fffff880`00d76000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`04299000 fffff880`0429d500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`010d3000 fffff880`01146000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00f84000 fffff880`00f8d000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`04870000 fffff880`04880000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`059ca000 fffff880`059d8000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`05ccb000 fffff880`05cf52a0   CtClsFlt CtClsFlt.sys Mon Jun 15 01:06:41 2009 (4A35D6E1)
fffff880`0418e000 fffff880`041ac000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`0417f000 fffff880`0418e000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`0192c000 fffff880`01942000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0597e000 fffff880`059a0000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`059d8000 fffff880`059e4000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`041e3000 fffff880`041f6000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`059e4000 fffff880`059ef000   dump_msahci dump_msahci.sys Fri Nov 13 23:36:50 2009 (4AFE33E2)
fffff880`05d04000 fffff880`05d10000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`042a1000 fffff880`04395000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04395000 fffff880`043db000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`040e4000 fffff880`0415a000   eeCtrl64 eeCtrl64.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`0ad25000 fffff880`0ad45000   ENG64    ENG64.SYS    Wed Sep 15 06:25:35 2010 (4C909F1F)
fffff880`0415a000 fffff880`0417f000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Fri May 21 17:44:45 2010 (4BF6FECD)
fffff880`02c36000 fffff880`02df4000   EX64     EX64.SYS     Wed Sep 15 06:33:41 2010 (4C90A105)
fffff880`07275000 fffff880`072ab000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`01055000 fffff880`01069000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01009000 fffff880`01055000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013cf000 fffff880`013d9000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`018f2000 fffff880`0192c000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01146000 fffff880`01190000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04276000 fffff880`04283000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`033f4000 fffff800`0343d000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`043db000 fffff880`043ff000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`0acbb000 fffff880`0acc7000   hiber_dumpata hiber_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0acd2000 fffff880`0ace5000   hiber_dumpfve hiber_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`0acc7000 fffff880`0acd2000   hiber_msahci hiber_msahci.sys Fri Nov 13 23:36:50 2009 (4AFE33E2)
fffff880`05890000 fffff880`058a9000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`0587f000 fffff880`05890000   hidir    hidir.sys    Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`059a6000 fffff880`059ae080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`05cf6000 fffff880`05d04000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`05c00000 fffff880`05cc8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`014a5000 fffff880`014ae000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`053d6000 fffff880`053f4000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0484b000 fffff880`0486fe00   Impcd    Impcd.sys    Mon Oct 12 22:00:51 2009 (4AD3DF53)
fffff880`04283000 fffff880`04299000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`04f7f000 fffff880`04fdb000   itecir   itecir.sys   Mon Mar 09 04:58:47 2009 (49B4DA47)
fffff880`04f2e000 fffff880`04f7f000   k57nd60a k57nd60a.sys Sun Jun 07 03:36:34 2009 (4A2B6E02)
fffff880`05000000 fffff880`0500f000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`059af000 fffff880`059bd000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00ba2000 fffff800`00bac000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04075000 fffff880`040b8000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`013a4000 fffff880`013be000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`059a0000 fffff880`059a5200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05d62000 fffff880`05d77000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05d1e000 fffff880`05d41000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cc0000 fffff880`00d04000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`05d10000 fffff880`05d1e000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04267000 fffff880`04276000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`059bd000 fffff880`059ca000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00fae000 fffff880`00fc8000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`05e05000 fffff880`05e1d000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`05e1d000 fffff880`05e4a000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`05e4a000 fffff880`05e98000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`05e98000 fffff880`05ebb000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00e00000 fffff880`00e0b000   msahci   msahci.sys   Fri Nov 13 23:36:50 2009 (4AFE33E2)
fffff880`018e4000 fffff880`018ef000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f25000 fffff880`00f2f000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`01075000 fffff880`010d3000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`03eb1000 fffff880`03ebc000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01493000 fffff880`014a5000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014c5000 fffff880`015b7000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`048ba000 fffff880`048c6000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`05dca000 fffff880`05ddd000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`0402c000 fffff880`0405b000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0590b000 fffff880`05920000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`03e16000 fffff880`03e25000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`03eef000 fffff880`03f34000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`014ae000 fffff880`014bf000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`03ea5000 fffff880`03eb1000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e18000 fffff800`033f4000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`01201000 fffff880`013a4000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`018a8000 fffff880`018b1000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`05d77000 fffff880`05dca000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`03fc7000 fffff880`03fed000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f6f000 fffff880`00f84000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f2f000 fffff880`00f62000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00dd2000 fffff880`00de2000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013be000 fffff880`013cf000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`05ebb000 fffff880`05f61000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05941000 fffff880`0597e000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00d04000 fffff880`00d18000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`01069000 fffff880`01074e00   PxHlpa64 PxHlpa64.sys Tue Jun 23 19:16:35 2009 (4A416253)
fffff880`04896000 fffff880`048ba000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`048c6000 fffff880`048e1000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04fdb000 fffff880`04ffc000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`0405b000 fffff880`04075000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`03e54000 fffff880`03ea5000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`019e4000 fffff880`019ed000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019ed000 fffff880`019f6000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019f6000 fffff880`019ff000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`015b7000 fffff880`015f1000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`0add1000 fffff880`0adfd000   rfcomm   rfcomm.sys   Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05329000 fffff880`05342000   rimspe64 rimspe64.sys Wed Jul 01 19:54:49 2009 (4A4BF749)
fffff880`05310000 fffff880`05329000   risdpe64 risdpe64.sys Wed Jul 01 05:31:57 2009 (4A4B2D0D)
fffff880`05342000 fffff880`05398000   rixdpe64 rixdpe64.sys Sat Jul 04 06:27:00 2009 (4A4F2E74)
fffff880`05ddd000 fffff880`05df5000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05f61000 fffff880`05f6c000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0148b000 fffff880`01493000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01800000 fffff880`01874000   SRTSP64  SRTSP64.SYS  Mon Aug 10 23:30:48 2009 (4A80E5E8)
fffff880`01894000 fffff880`018a8000   SRTSPX64 SRTSPX64.SYS Mon Aug 10 23:31:44 2009 (4A80E620)
fffff880`06713000 fffff880`067a9000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`066ac000 fffff880`06713000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`05f6c000 fffff880`05f99000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`05800000 fffff880`0587f000   stwrt64  stwrt64.sys  Thu Jan 21 05:15:11 2010 (4B58292F)
fffff880`053fd000 fffff880`053fe480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`02c00000 fffff880`02c36000   SYMEVENT64x86 SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 (4A428A40)
fffff880`04800000 fffff880`0484b000   SynTP    SynTP.sys    Mon Aug 24 13:37:05 2009 (4A92CFC1)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`05f99000 fffff880`05fab000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`015f1000 fffff880`015fe000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`013d9000 fffff880`013f7000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`03e40000 fffff880`03e54000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`004d0000 fffff960`004da000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`041bd000 fffff880`041e3000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`05df5000 fffff880`05dfc000   TurboB   TurboB.sys   Mon Nov 02 15:47:34 2009 (4AEF4566)
fffff880`040ca000 fffff880`040dc000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`03ebc000 fffff880`03ed9000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`0500f000 fffff880`05010f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`04200000 fffff880`04211000   usbehci  usbehci.sys  Fri Dec 04 02:26:02 2009 (4B18B98A)
fffff880`058b1000 fffff880`0590b000   usbhub   usbhub.sys   Fri Dec 04 02:26:39 2009 (4B18B9AF)
fffff880`04211000 fffff880`04267000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`01972000 fffff880`0199f200   usbvideo usbvideo.sys Wed Mar 03 23:40:57 2010 (4B8F39D9)
fffff880`00f62000 fffff880`00f6f000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`018b1000 fffff880`018bf000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`018bf000 fffff880`018e4000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f99000 fffff880`00fae000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00d76000 fffff880`00dd2000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01190000 fffff880`011dc000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`05303000 fffff880`05310000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`03e00000 fffff880`03e16000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`03e25000 fffff880`03e40000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`019d4000 fffff880`019e4000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e12000 fffff880`00eb6000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00eb6000 fffff880`00ec5000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`03fbe000 fffff880`03fc7000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00040000 fffff960`0034f000   win32k   win32k.sys   unavailable (00000000)
fffff880`053f4000 fffff880`053fd000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f1c000 fffff880`00f25000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05d41000 fffff880`05d62000   WudfPf   WudfPf.sys   Fri Jan 15 02:32:54 2010 (4B501A26)

Unloaded modules:
fffff880`0ace3000 fffff880`0ace7000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ac2c000 fffff880`0ac3c000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad5d000 fffff880`0ade9000   bthport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad45000 fffff880`0ad5d000   BTHUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ac00000 fffff880`0ac2c000   rfcomm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ac3c000 fffff880`0ac5c000   bthpan.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b6000 fffff880`0733c000   btwaudio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ac5c000 fffff880`0acd7000   btwavdt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0acd7000 fffff880`0ace3000   btwl2cap.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0733c000 fffff880`073ad000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad21000 fffff880`0ad25000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0736e000 fffff880`0737e000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b6000 fffff880`07342000   bthport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0739e000 fffff880`073b6000   BTHUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07342000 fffff880`0736e000   rfcomm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0737e000 fffff880`0739e000   bthpan.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ac8f000 fffff880`0ad15000   btwaudio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06600000 fffff880`0667b000   btwavdt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad15000 fffff880`0ad21000   btwl2cap.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01874000 fffff880`01894000   ENG64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`02c3b000 fffff880`02df9000   EX64.SYS
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad8f000 fffff880`0ad93000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0736e000 fffff880`0737e000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b6000 fffff880`07342000   bthport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0739e000 fffff880`073b6000   BTHUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07342000 fffff880`0736e000   rfcomm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0737e000 fffff880`0739e000   bthpan.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0acfd000 fffff880`0ad83000   btwaudio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06600000 fffff880`0667b000   btwavdt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad83000 fffff880`0ad8f000   btwl2cap.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad80000 fffff880`0ad84000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0736e000 fffff880`0737e000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b6000 fffff880`07342000   bthport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0739e000 fffff880`073b6000   BTHUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07342000 fffff880`0736e000   rfcomm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0737e000 fffff880`0739e000   bthpan.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0acee000 fffff880`0ad74000   btwaudio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06600000 fffff880`0667b000   btwavdt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ad74000 fffff880`0ad80000   btwl2cap.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0acd1000 fffff880`0acd5000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0736e000 fffff880`0737e000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`072b6000 fffff880`07342000   bthport.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`073b6000 fffff880`073ce000   BTHUSB.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07342000 fffff880`0736e000   rfcomm.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0737e000 fffff880`0739e000   bthpan.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0ac3f000 fffff880`0acc5000   btwaudio.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`06600000 fffff880`0667b000   btwavdt.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0acc5000 fffff880`0acd1000   btwl2cap.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0acb7000 fffff880`0acbb000   btwrchid.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07386000 fffff880`07396000   BthEnum.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
To begin your troubleshooting please uninstall all Norton/Symantec programs using this uninstall tool: Tool. Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on. Norton is known to cause BSOD's on some Win 7 systems. In addition, one of the drivers for Norton/Symantec is outdated.

You have some outdated drivers. Older drivers can and do cause crashes. It is possible that one or more of these drivers in interfering with hibernation. Update these drivers.
Quote:
btwaudio.sys Wed Jul 01 09:54:56 2009 - Broadcom Bluetooth Audio Device, Broadcom.com - Downloads & Support

btwavdt.sys Thu Jun 25 01:50:13 2009 - Broadcom Bluetooth AVDT Service Broadcom.com - Downloads & Support

btwl2cap.sys Fri Apr 03 20:28:45 2009 - Broadcom Bluetooth L2CAP Service, Broadcom.com - Downloads & Support

btwrchid.sys Thu Jun 25 01:51:37 2009 - Bluetooth Remote Control HID Minidriver Broadcom.com - Downloads & Support

CtClsFlt.sys Mon Jun 15 01:06:41 2009 - Creative Camera Class Upper Filter DriverCreative Worldwide Support

itecir.sys Mon Mar 09 04:58:47 2009 - ITE Consumer IR Driver is a driver file from ITE Tech. Inc. belonging to EC CIR (PMC).

k57nd60a.sys Sun Jun 07 03:36:34 2009 - related to Broadcom NetLink (TM) Gigabit Ethernet driver. Broadcom.com - Products

PxHlpa64.sys Tue Jun 23 19:16:35 2009 - Sonic CD/DVD driver (used by many different CD/DVD programs) pxHelp20.sys programs
Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.

rimspe64.sys Wed Jul 01 19:54:49 2009 - Ricoh Memory Card Reader driver OEM - none at http://www.ricoh.com. This cardreader is obsolete. You need to upgrade to a reader certified compatible with Win 7.

risdpe64.sys Wed Jul 01 05:31:57 2009 - See above

rixdpe64.sys Sat Jul 04 06:27:00 2009 - See above.

SYMEVENT64x86.SYS Wed Jun 24 16:19:12 2009 - Uninstall Norton/Symantec
Quote:
How to update drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper
Uninstall Norton, update these drivers and see how your system does. If you get another BSOD, upload it and we will go from there. Let us know how your system does.
My System SpecsSystem Spec
.


18 Oct 2010   #4

Windows 7 Home Premium 64bit
 
 
BSOD issue

Hey Carl,

Thanks a lot for the reply. Seems to be a lot of stuff to do.
The symantec AV I am using is an original one and I have been using it on my previous systems and I have seen other people use it without any issues.

So, if I remove it, would my system be secure???
My System SpecsSystem Spec
18 Oct 2010   #5

Windows 7 Ultimate 32 bit
 
 

Download and install Microsoft Security Essentials and make sure Windows Firewall is turned on. These two will not interfere with your system and they certainly protect you well.. When you get your system running smoothly you can reinstall Norton if you wish; but I do not recommend doing so. Your version is obsolete for Windows 7. Please use the uninstall tool to uninstall it completely. If you wish to try it again, you will need to get the latest version.
My System SpecsSystem Spec
Reply

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