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Windows 7: BSOD when I changed Graphic card

17 Oct 2010   #1

Windos 7 x64
BSOD when I changed Graphic card

recently I changed my graphic card and I installed ASUS nv460 768 mb.
Card works great and It pass all tests like unigine Heaven, Furmark etc...In games for exaple BFC2 it works well but in some other I have often freeze. I have the latest drivers for card. My configuration is

amd x4 965
4 gb of ram 1600mhz
PSU 750 w
GPU Asus Nvidia 460 768 mb
Motherborad GIGABYTE UDP 4 790XT
3 HDDs

I am including minidump file and diagx I hope that someone can help me. I realy do not know what to do I tired new drivers, new MB Bios...
Thanks for help,

My System SpecsSystem Spec
17 Oct 2010   #2

64-bit Windows 8.1 Pro

Im sorry, but the .dmp file is corrupt.. please repost the file, using the following instructions..
My System SpecsSystem Spec
17 Oct 2010   #3

Windos 7 x64

I added file generated by program from the link you gave me.

Thank you,


edit if it means something on BSOD was message if I remeber correctly
My System SpecsSystem Spec

17 Oct 2010   #4

64-bit Windows 8.1 Pro

Still corrupt.. navigate to c:/windows/minidump and delete everything... then enable driver verifier to generate a new one..

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
My System SpecsSystem Spec
17 Oct 2010   #5

Windos 7 x64

I did what you said and after restart I got first BSOD before windows log on screen

it was IRQL_NOT_LESS_OR_EQUAL at the end there was 0A error code

then I restarted again and I went to logon screen when I hit to logon as user again BSOD but there was no message what so ever apart 1E...

I got that loop two times in the row I am attaching mini dumps.

Thank you,
My System SpecsSystem Spec
18 Oct 2010   #6

64-bit Windows 8.1 Pro

Im going to call in the real experts for this one... 2 .dmp files are blaming Pool Corruption, and 2 are blaming acedrv11.sys as the reason for the crash... I wasn't able to find any usefull information on acedrv11.sys ... It may take a bit for an answer, but hang in there!

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800034c5e36, 0, 0}

Unable to load image acedrv11.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for acedrv11.sys
*** ERROR: Module load completed but symbols could not be loaded for acedrv11.sys
Probably caused by : acedrv11.sys ( acedrv11+5363f )

Followup: MachineOwner


Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Tom\Desktop\101710-22978-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0341f000 PsLoadedModuleList = 0xfffff800`0365ce50
Debug session time: Sun Oct 17 17:01:19.510 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:14.336
Loading Kernel Symbols
Loading User Symbols
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck A, {13c, 2, 1, fffff800034af448}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+126d )

Followup: Pool_corruption

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 000000000000013c, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800034af448, address which referenced memory

Debugging Details:

WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800036c70e0


fffff800`034af448 488908          mov     qword ptr [rax],rcx





IRP_ADDRESS:  fffff800037a539c

TRAP_FRAME:  fffff88002f9ffb0 -- (.trap 0xfffff88002f9ffb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000013c rbx=0000000000000000 rcx=fffff800037a5414
rdx=fffff88002fa0fb8 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800034af448 rsp=fffff88002fa0140 rbp=fffff88002fa0290
 r8=fffff88002fa0248  r9=fffff88002fa0240 r10=0000000000000002
r11=fffff800034ae7d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
fffff800`034af448 488908          mov     qword ptr [rax],rcx ds:c440:00000000`0000013c=????????????????
Resetting default scope

LOCK_ADDRESS:  fffff80003693400 -- (!locks fffff80003693400)


fffff800`035c267c 90              nop


SYMBOL_NAME:  nt!ExDeferredFreePool+126d

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption


MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0xA_nt!ExDeferredFreePool+126d

BUCKET_ID:  X64_0xA_nt!ExDeferredFreePool+126d

Followup: Pool_corruption
My System SpecsSystem Spec
18 Oct 2010   #7

Windos 7 x64

I am hanging .

Thank you,

btw I do have one program which utilize acedrv11.sys, on internet I found description. I can try to deinstall it.

Company:Protect Software GmbH Operating System:Windows Vista Description:ProtectDisc x64/x86 Hybrid Driver Acedrv11.sys with description ProtectDisc x64/x86 Hybrid Driver is a driver file from company Protect Software GmbH belonging to product ProtectDisc x64/x86 Hybrid Driver.
In total there are 1 launchpoints for this file .
There are 8 different variations of the file in our database and the file is digitally signed from Protect Software GmbH - VeriSign Time Stamping Services Signer - G2
We do not recommend removing digitally signed files from Protect Software GmbH
My System SpecsSystem Spec
18 Oct 2010   #8

64-bit Windows 8.1 Pro

I saw that, but I couldn't find a specific program referenced... let us know how it comes out...
My System SpecsSystem Spec
18 Oct 2010   #9

Windos 7 x64

It has something to do with copy protection. I guess it installed with some copy protected program.

Welcome to Protect Software

But the thing which eludes me is how come this influance on my GPU. With old GPU all was fine no bsods etc...In either case I will deinstall this. I also saw new NVidia drivers 260.89 tough my old beta drivers bear the same mark...I will notify you how it goes.

Also what about that Pool_Corruption thing what can I do to solve that problem?

Thank you,
My System SpecsSystem Spec
18 Oct 2010   #10

Windows 7 Ultimate 32 bit

Niki, pool corruption can be caused by bad drivers, software conflicts, hardware conflicts, etc. I find a very outdated driver on your system. Generally speaking, Win 7 does not like older drivers. They can and do cause conflicts, memory corruption and crashes. Both of the pool corruption dumps indicate memory corruption.
PxHlpa64.sys Mon Dec 10 18:49:01 2007 - Sonic CD/DVD driver (used by many different CD/DVD programs) pxHelp20.sys programs
Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.BAK
This will break your CD/DVD program, but can easily be renamed after we've finished.
I cannot determine the date of acedrv11.sys. If you would, please follow the instructions in this tutorial and upload the files. This will give us a peak into your system and will help us help you.

Tews is spot on in his assessment of
acedrv11.sys. I suggest that you uninstall this software. Also rename the driver above. Reboot and let's see how your system does. These two actions may solve your problem. Please let us know.
My System SpecsSystem Spec

 BSOD when I changed Graphic card

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