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Windows 7: BSOD Help


20 Oct 2010   #1

Windows 7 Home Premium x64
 
 
BSOD Help

Thanks in advance for any help anyone can provide...

Is Windows 7 . . .- x64 ?- the original installed OS on the system - NO, was Vista, and did 7 upgrade (to Home Premium x64), no problems with install- full retail version (but came from HP, was a free upgrade with purchase of computer) - What is the age of system (hardware)? >1 year, but <1.5 years- What is the age of OS installation? about 1 yearComputer is a hp Pavilion dv7, 4 GB memory
I get BSOD a few times in a row, and then I am fortunate that system becomes stable, but it is becoming less stable
I own a Rebit (similar to an Apple Time Machine), and am currently backing up files.
I also have a Movie file that shows what happens when the BSOD shows up (STOP: 0x000000f4 (0x0000000000000003, 0xfffffa8004e81b30, 0xfffffa8004e81e10, 0xfffff800025ca5d0)

Before this error, I was getting a BSOD related to WINDOWS INPAGE KERNEL.
I also tried uninstalling Norton Internet Security 2011 in safe mode due to a friend's suggestion, but this also caused a BSOD (twice)

Thanks again for any help and for having this forum.
Kind regards,
havertown


My System SpecsSystem Spec
.

20 Oct 2010   #2

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello and Welcome !

Seems like athrx.sys i.e.Atheros Extensible Wireless LAN device driver is causing the System to crash please download a new version drivers and install it.

Code:
Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[

Child-SP          RetAddr           Call Site
fffff880`02faf970 fffffa80`0667c128 athrx+0x7ce62
fffff880`02faf978 fffffa80`066b6754 0xfffffa80`0667c128
fffff880`02faf980 fffff880`02fafa00 0xfffffa80`066b6754
fffff880`02faf988 00000000`00000008 0xfffff880`02fafa00
fffff880`02faf990 fffff880`00000000 0x8
fffff880`02faf998 fffff880`02fafa00 0xfffff880`00000000
fffff880`02faf9a0 fffffa80`0850a348 0xfffff880`02fafa00
fffff880`02faf9a8 fffffa80`0653a490 0xfffffa80`0850a348
fffff880`02faf9b0 00000000`00000008 0xfffffa80`0653a490
fffff880`02faf9b8 00000000`00000000 0x8
Hope this helps,
Captain
My System SpecsSystem Spec
20 Oct 2010   #3

Windows 7 Home Premium x64
 
 
Driver

Hi, should I try to find this on the hp update page for my computer, or should I look somewhere else? I presume I would find the driver, and just double click to install?

Sorry, I know just enough about computers to do the basics (ie. I did a full reimage and reinstalled drivers on an XP desktop a year or two ago)...

Thanks for confirming Captain

havertown
My System SpecsSystem Spec
.


20 Oct 2010   #4

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

1. Error message: The device, Symantec Network Security Intermediate Filter Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_SYMIM\0000.

open your Device Manager, selecting hidden devices under view, uninstal the driver and restart the computer

2. The "Gaming graphics" rating for the system is poor and may be the cause of performance problems in multimedia applications or games. Disabling Aero Glass may improve performance in multimedia applications or games. If the problem continues the display adapter may need an updated driver or may need to be upgraded.

3. The "Disk" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Ensure the disk has adequate free space and is defragmented. Check for unnecessary startup applications and disable those that are not required. If the problem continues the disk may need to be upgraded.

4. The "Memory" rating for the system is very poor and may be the cause for performance issues. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the memory may need to be upgraded.

5. The average disk queue length is 2. The disk may be at its maximum transfer capacity due to throughput and disk seeks

Your ATI Mobility Radeon HD 3650 has a driver dated August 2009. Please update.

Your Atheros AR5009 Wi-Fi Adapter has a driver dated 10/2009. Please update.

Quote:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: 0000000000000020, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: fffffa80067247c8, current process (virtual address for lock type 3, or PTE)
Arg4: 0000000000000000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware
You may also be having disk problems. Please run chkdsk /f from an elevated command prompt. If it passes, defrag your disk.
My System SpecsSystem Spec
20 Oct 2010   #5

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by havertown View Post
Hi, should I try to find this on the hp update page for my computer, or should I look somewhere else? I presume I would find the driver, and just double click to install?

Sorry, I know just enough about computers to do the basics (ie. I did a full reimage and reinstalled drivers on an XP desktop a year or two ago)...

Thanks for confirming Captain

havertown
Hello,

Try this Driver and see if it works make sure you uninstall the old version first.

Download HP Atheros Wireless LAN Driver 3.00 REV:A Driver for Windows Vista / Windows Vista64 - Softpedia

Check this guide Driver Troubleshooting !! « Captain Debugger
My System SpecsSystem Spec
20 Oct 2010   #6

Windows 7 Home Premium x64
 
 
Drivers

Hi,

I wanted to take this one step at a time, so I wanted to try some of the suggestions.

I found a web page on hp with drivers for my computer.

I downloaded the following to my desktop:
AMD Video Driver (sp45618.exe), Released 2010-03-04, 110 MB, Version 8.632.3.0

Broadcom Wireless LAN Driver for Microsoft Windows 7 (sp45524.exe), Released 2009-10-19, 20 MB, Version 5.60.18.8

I then right clicked on each file and ran as an administrator.

I have been able to restart 3-4 times so far.

Windows 7 didn't ask me to restart, how do I know if these drivers installed properly?

Or am I just better off just reimaging with a clean Windows 7? Performance is usually not a problem on my system, no matter what those reports say.

Thanks for your help, and your patience.

havertown
My System SpecsSystem Spec
20 Oct 2010   #7

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Well, your initial complaint was the BSODs. Are you still getting them? If not, looks like we're good.
My System SpecsSystem Spec
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