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Windows 7: Just started crashing again... Need some input

20 Oct 2010   #1

Windows 7 Home Premium 64
Just started crashing again... Need some input

I recently updated some drivers at the suggestion of the forum but the crashes are still happening. I was hoping someone could take a look again and give me some feedback... Attached is the file. Thanks in advance


My System SpecsSystem Spec
21 Oct 2010   #2
Microsoft MVP


I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Then I'd suggest running Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Oct 20 17:15:48.814 2010 (UTC - 4:00)
System Uptime: 0 days 6:09:13.891
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000006f8 fffff800`02f4f3b0
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct 19 06:53:36.923 2010 (UTC - 4:00)
System Uptime: 0 days 0:58:22.000
Probably caused by : Ntfs.sys ( Ntfs!NtfsTeardownFromLcb+f1 )
Bugcheck code 00000050
Arguments fffff8a0`22195bf0 00000000`00000000 fffff880`01427e71 00000000`00000002
My System SpecsSystem Spec

 Just started crashing again... Need some input

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