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Windows 7: BSOD

22 Oct 2010   #1

Windows 7 Home Premium 32bit


Was watching a vid last week when my computer suddenly crashed. Seemed odd at the time - it had never happened before - but the case was really hot and I figured it might have somehow overheated so didn't stress too much. The next day, it crashed again and I saw the BSOD for the first time. It flashed really quickly before the computer restarted, have only just managed to scan the length of the message for anything remotely helpful: It came up with BAD_POOL_HEADER which, upon searching, led me here.

I've attached the minidump file in hopes someone will be able to help me sort this out. Thanks heaps in advance,


My System SpecsSystem Spec
22 Oct 2010   #2

Windows 10 Pro x64

Remove AVG and install MSE

This was likely caused by the following module: avgtdix.sys
Bugcheck code: 0x19 (0x20, 0x85E0C658, 0x85E0CAD8, 0x18900003)

My System SpecsSystem Spec
22 Oct 2010   #3

Windows 7 Ultimate 32 bit

Follow yowanvista's good advice. In addition, please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem

This will give us valuable system information in order to better help you.
My System SpecsSystem Spec

22 Oct 2010   #4

Windows 7 Home Premium 32bit
Additional info

Thanks yowanvista and CarlTR6 for the advice so far... additional info as requested:

Puter's running Windows 7 x86, OEM. It's only a few months old (2 - 3) and I haven't reinstalled or altered the OS. Thanks again.
My System SpecsSystem Spec
22 Oct 2010   #5

Windows 7 Ultimate 32 bit

Thank you for the additional information. I assume that you have followed yowanavista's advice and uninstalled AVG? If not, I urge you to do so using this removal tool: Tool (32bit). If you have installed AVG Identity Protection, please uninstall it using this tool: Tool.

I also find some out of date device drivers loaded on your system. Older drivers can and do cause conflicts, memory corruption and BSOD's. You should update these drivers, especially the one in red font. It is really obsolete.
HSX_CNXT.sys Fri Feb 13 15:57:25 2009 - SoftK56 Modem Driver by Conexant Systems Conexant: Support

HSX_DPV.sys Fri Feb 13 16:00:17 2009 - SoftK56 Modem Driver by Conexant Systems Conexant: Support

HSXHWAZL.sys Fri Feb 13 15:58:15 2009 - SoftK56 Modem Driver by Conexant Systems Conexant: Support

mdmxsdk.sys Mon Jun 19 17:26:59 2006 - Conexant Modem Diagnostic Interface x86 Driver Conexant: Support. This is an XP driver.

pgeffect.sys Mon Jun 22 05:04:57 2009 - pgeffect.sys - Toshiba Universal Camera Filter driver. Toshiba Support - Homepage

RtHDMIV.sys Wed May 20 06:04:37 2009 -RtHDMIVX.sys - Realtek Semiconductor Corp. High Definition Audio System, Realtek

tos_sps32.sys Wed Jun 24 01:36:21 2009 - Toshiba tos_sps2 driver Toshiba Support - Homepage

TVALZFL.sys Fri Jun 19 06:27:46 2009 - TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver Toshiba Support - Homepage

XAudio32.sys Wed Apr 29 14:20:55 2009 - Conexant modem audio driver Conexant: Support
How to find drivers:
- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

If you need help with the drivers, please post and ask.
My System SpecsSystem Spec


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