I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
H/W Diagnostics:
Please start by running these
bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)
Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised:
Malware (read the details at the link)
There are issues with your Bluetooth HandsFree Audio service. Please uninstall the program, then reinstall a fresh copy from the manufacturer's website.
Interestingly there's 3 memory dumps listed in the MSINFO32 report - but only one dump file in the report upload. Have you used any sort of cleaning utility on the system recently?
Here's the MSINFO32 errors:
09/10/2010 22:52 Windows Error Reporting Fault bucket X64_0x1E_c0000005_nt!RtlpVirtualUnwind+fffffffffffbce48
21/10/2010 22:10 Windows Error Reporting Fault bucket X64_0x3B_VcommMgr+6dfe
15/10/2010 16:32 Windows Error Reporting Fault bucket X64_0xF4_IOERR_C000000E_IMAGE_hardware_disk
Your VcommMgr driver is from 2007 - so I would definitely remove those programs (Bluetooth/BlueSoleil) Also, the IVT BlueSoleil site only liststhe program as being compatible with XP/Vista - so there's no guarantees that it's going to work for you.
Also, please remove or update these older drivers that were loaded at the time of the crash.
Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall
OR remove:
How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page:
Driver Reference
- - Driver manufacturer links are on this page:
http://www.carrona.org/drvrdown.html
Here's the older drivers (You can look them up here:
Driver Reference ).
Please pay particular attention to any dated
2008 or earlier:
Code:
[FONT=lucida console]
vbtenum.sys Mon Mar 05 07:17:00 2007 (45EC0A3C)
- Bluetooth HID Enumerator (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#vbtenum.sys"]Driver Reference[/URL]
BTHidMgr.sys Mon Mar 05 07:17:15 2007 (45EC0A4B)
- Bluetooth HID Manager driver (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#BTHidMgr.sys"]Driver Reference[/URL]
blueletaudio.sys Sun Jun 24 09:55:23 2007 (467E77CB)
- Bluelet Audio Driver (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#blueletaudio.sys"]Driver Reference[/URL]
BlueletSCOAudio.sys Sun Jun 24 09:55:28 2007 (467E77D0)
- Bluelet Audio Driver (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#BlueletSCOAudio.sys"]Driver Reference[/URL]
btnetdrv.sys Mon Mar 05 07:18:08 2007 (45EC0A80)
- Bluetooth PAN Network Adapter Driver (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#btnetdrv.sys"]Driver Reference[/URL]
VComm.sys Mon Mar 05 07:17:28 2007 (45EC0A58)
- Bluetooth Serial Port Driver (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#VComm.sys"]Driver Reference[/URL]
VcommMgr.sys Mon Mar 05 07:17:48 2007 (45EC0A6C)
- Bluetooth VcommMgr Driver (IVT BlueSolei) [COLOR=Red]May not be compatible with Win7[/COLOR]
- [URL="http://www.carrona.org/dvrref.html#VcommMgr.sys"]Driver Reference[/URL]
[/FONT]
BSOD BUGCHECK SUMMARY
Code:
[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Oct 23 04:20:51.945 2010 (UTC - 4:00)
System Uptime: 0 days 19:52:17.381
BugCheck F4, {3, fffffa8005682b30, fffffa8005682e10, fffff800033c65d0}
Probably caused by : csrss.exe
PROCESS_NAME: csrss.exe
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xF4_C0000005
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`05682b30 fffffa80`05682e10 fffff800`033c65d0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
