BSOD When opening steam / on Netflix, error 0x0000007A

jj360live · 21 Jun 2015

Hey,
Recently my laptops been getting a BSoD when i try and do simple things, such as when i start Steam it will BSoD or even just watching Netflix. The error message i receive changes and is either that it stopped to prevent loss of Data or is 'KERNEL_DATA_INPAGE_ERROR'.
I've already tried a few things ie chkdsk , however i dont know how to check my dump file to figure out the exact root of my problem. When i try and attach my .dmp and XML documents about the crash it says i dont have administrative permissions to open the file...even though im on an admin account
Thanks in advance
Jack

Boozad · 21 Jun 2015

Blue Screen of Death (BSOD) Posting Instructions

jj360live · 21 Jun 2015

Hope this is right!

Boozad · 21 Jun 2015

All of your dumps bar one are 0x7A and are pointing towards your hard drive having problems.

Code:

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc400063d0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000009d, error status (normally i/o status code)
Arg3: 0000000010508860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88000c7a93c, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000009d - STATUS_DEVICE_NOT_CONNECTED

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000009d

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

The other dump is a 0xF4 which is also blaming your hard drive.

Code:

PROCESS_OBJECT: fffffa8008014b10

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Run chkdsk. Disk Check

jj360live · 21 Jun 2015

I installed it and ran the Short Drive Self Test, it says the test failed.
It passed the Short Generic
Long Generic is still running will post when it completes
As mentioned before i have run chkdsk, and it seems not to have worked.

Boozad · 21 Jun 2015

I'd start backing up your data and look into getting the hard drive replaced.

jj360live · 21 Jun 2015

You dont think it can be fixed? I appreciate the help someone was going to charge me £60 to essentially tell me this info lol

jj360live · 21 Jun 2015

In fitting fashion my laptop got a BSoD halfway through that Long test, going to look into getting a new laptop, its annoying because this will be the laptops third hard drive...feels like im keeping it on life support and maybe in the long run it would be cheaper to bite the bullet and buy a new laptop.