Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Please help - Windows 7 x64 shutting down, is it my graphics card???

23 Oct 2010   #1

Windows 7 Professional 64 bit
Please help - Windows 7 x64 shutting down, is it my graphics card???

x64 Windows 7 Professional
ATI HD Radeon 4800
- original installed OS on the system

- age of system (hardware) : less than 1 year old
- age of OS installation : OEM, less than 1 year old

This is the error msg I get upon start up. Please help! I've updated the driver for my ATI card but dosen't seem to be helping, this happened before and after updating the driver.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009E914E0
BCP2: FFFFF88003D39F94
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:

My System SpecsSystem Spec

23 Oct 2010   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Atikmpag.sys file description
Productname: AMD driver

You show a BC code of 116
STOP 0x116: VIDEO_TDR_ERROR troubleshooting


The above driver.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\102310-19749-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.20738.amd64fre.win7_ldr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1f000 PsLoadedModuleList = 0xfffff800`02e53eb0
Debug session time: Sat Oct 23 18:17:24.575 2010 (GMT-4)
System Uptime: 0 days 0:00:32.605
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8007ef8010, fffff88004006f94, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6f94 )
Followup: MachineOwner
0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa8007ef8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004006f94, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
Debugging Details:

fffff880`04006f94 4883ec28        sub     rsp,28h
fffff880`05fa39c8 fffff880`042aeef8 : 00000000`00000116 fffffa80`07ef8010 fffff880`04006f94 00000000`00000000 : nt!KeBugCheckEx
fffff880`05fa39d0 fffff880`042aec02 : fffff880`04006f94 fffffa80`07ef8010 fffffa80`093e7d50 fffffa80`08694410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`05fa3a10 fffff880`04355f07 : fffffa80`07ef8010 00000000`00000000 fffffa80`093e7d50 fffffa80`08694410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`05fa3a40 fffff880`0437fb75 : 00000000`ffffffff 00000000`0000054c 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`05fa3b20 fffff880`0437e2bb : 00000000`00000102 00000000`00000000 00000000`0000054c 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`05fa3b50 fffff880`043512c6 : ffffffff`ff676980 fffffa80`08694410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`05fa3bf0 fffff880`0437de7a : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`08f89c68 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`05fa3d00 fffff800`02f29336 : 00000000`02f8697e fffffa80`0932cb60 fffffa80`06ca9890 fffffa80`0932cb60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`05fa3d40 fffff800`02c62106 : fffff880`009e6180 fffffa80`0932cb60 fffff880`009f10c0 3078302c`3078302c : nt!PspSystemThreadStartup+0x5a
fffff880`05fa3d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb
fffff880`04006f94 4883ec28        sub     rsp,28h
SYMBOL_NAME:  atikmpag+6f94
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  atikmpag.sys
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Followup: MachineOwner
My System SpecsSystem Spec

 Please help - Windows 7 x64 shutting down, is it my graphics card???

Thread Tools

Similar help and support threads
Thread Forum
Random restarts with AMD graphics card but not Nvidia graphics card
Hi for the last 4 months ive been trying to fix a problem that ive been having with my computer. about 4 months ago I did a major pc upgrade where i replaced my motherboard, processor, ram, heat sink, power supply and case, the only things I used from the original computer where 2 HDD's, 1 SDD and...
Graphic Cards
Graphics Card shutting on and off
Hey I just added all new stuff in my computer and I can't play any games without it freezing and turning off. Sometimes it will it will say the graphics card restored itself but after maybe 10 minutes it freezes and then I have to restart my computer. I don't know what is wrong, I ran a stress test...
Graphic Cards
ASUS GT240 graphics card "ERROR CAN NOT FIND GRAPHICS CARD" Can anyone help me with this error message? I can hear the windows startup sound but it shows no display so i plugged the cable into the motherboad and an error box opend wich stated "ERROR CAN NOT FIND GRAPHICS CARD" with no additional ...
Graphic Cards
Graphics card or windows 7?
Hi ! Having a issue with that i can not play bluraymovies on my computer. I have HP dv6 6069 with intel i7 2630, 8gb ram, intel hd graphics (switchable) ati radeon 6770 and windows 7 premium x64. I bought a LG BE12LU30 burner to play my movies. I have tried 3 software players to play my...
Graphic Cards
Graphics card not seen by Windows 7
After a few unfruitful days of searching various forums attempting to solve my problem, I've decided to make an account and post the problem to see if I can get some answers! Let me introduce you to my system and current configuration: I have a Dell XPS M1530 that I bought about 2 years ago....
Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:11.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App